Driven by compassion, inclusivity, integrity, teamwork and work-life balance the Student Affairs Division is committed to student success by ensuring that high-quality programs and services are delivered by dedicated and caring professionals.
Reporting to the Associate Registrar – Student Records Support Services, this position is responsible for coordinating complex clerical duties involved in the processing and maintenance of student academic records within the student information system (SIS) which is combined but not limited to; evaluation and processing of admissions applications, program changes, registration, release of information forms, residency determination and maintenance, enrollment verification requests, consortium, student type maintenance, Banner set-up and maintenance, and running data integrity reports to audit student records for accuracy, fraud, or duplication of accounts.
Using independent analytical decision-making, review and access student data to correct errors in Banner. Assist in developing and/or maintaining operating procedures, training materials, and compliance/data integrity safeguards for these processes. Working with the Associate Registrar, this position will stay current on changes to federal or state law that pertain to or could impact dual enrollment and academic records. Support and train college personnel on these regulatory requirements and processes when applicable. Through exceptional service, the Student Records Support Specialists will serve as an information source for staff, students, and the general–public on topics within the Registrar’s office. Staff will be required to answer the department phone line, respond to department emails and occasionally attend events.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
Associate's Degree or equivalent combination of education and experience.
Demonstrated work experience in customer service
Demonstrated experience working in an office setting
Experience working with records
Experience with diverse populations
Experience working in a higher educational setting
Lansing Community College is an equal opportunity, educational institution/employer.
Lansing Community College (LCC) is one of the largest community colleges in Michigan, serving more than 23,000 students each year. It offers more than 200 associate degree and certificate programs in addition to career and workforce development and personal enrichment options. LCC was founded in 1957 and is consistently named one of Michigan’s best community colleges, and students enjoy unsurpassed instruction, beautiful facilities, cutting-edge technology and comprehensive support services.