Career Center

Partnership and Program Manager

Location: Santa Cruz
Job ID: 61628

JOB POSTING

The selected candidate will be required to work a hybrid work schedule and must be able to work successfully from a home/remote office and fulfill the requirements of the UCSC telecommuting agreement.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 12-05-2023



ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Global Engagement (DGE) at the University of California Santa Cruz advances the University's teaching, learning and research mission by working collaboratively throughout the institution to promote global engagement and advance campus internationalization by increasing international mobility among students and faculty, promoting faculty engagement in international activities and developing strategic partnerships abroad. DGE interacts with campus leadership on strategic planning and initiatives to elevate the reputation of UC Santa Cruz globally. DGE units include International Student Services and Programs (ISSP), International Faculty & Scholar Services, Global Learning, and Global Initiatives.

More information can be found at: https://global.ucsc.edu

JOB SUMMARY

The Partnership and Program Manager provides programmatic and administrative support for Global Initiatives, a unit of the division of Global Engagement responsible for the development and management of a growing portfolio of academic institutional partnerships abroad in support of campus internationalization. Global Initiatives implements a variety of programs and activities in collaboration with partners abroad to facilitate student and faculty mobility for teaching, study, and research.

Under the general supervision of the Director of Global Initiatives, the Partnership and Program Manager works independently to implement, administer, and continuously improve a portfolio of programs that currently includes, but is not limited to: the Global Classrooms initiative, designed to expand global learning opportunities for UC Santa Cruz students by engaging faculty to implement Collaborative Online International Learning (COIL)/Virtual Exchange (VE) with institutional partners; and the International Summer Research Program (ISRP), providing international undergraduate and masters students from partner institutions an opportunity to engage in research internships with UC Santa Cruz faculty.

In this role, the Partnership and Program Manager leverages experience managing complex programs in collaboration with multiple internal and external stakeholders - faculty, staff, and students. The incumbent also draws on professional communication and administrative skills to support prospective partnership development, and ongoing relationship management with existing institutional partners abroad, including coordination and hosting of regular partner visits to the UC Santa Cruz campus.

The incumbent ensures all programs and initiatives are delivered to a high standard for stakeholders, to elevate the reputation of UC Santa Cruz globally. They will support continuous improvement of programs and initiatives and may recommend changes to policies, practices, and procedures with regard to program implementation through analysis of participant feedback and ongoing research into emergent best practices in the field.

As UC Santa Cruz continues to develop partnerships with institutions abroad, the Partnership and Program Manager will play an important role in the development and ongoing assessment of institutional partnership strategy and activities, assisting in the collection, analysis, and communication of data on partnership activities.

The incumbent is expected to participate in divisional initiatives and contribute to improving processes and programs within Global Engagement to achieve divisional goals and objectives.

APPOINTMENT INFORMATION

Budgeted Salary: $80,300 - $84,000/annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus/Hybrid

Union Representation: Non-Represented

Job Code Classification: 007398 (PROJECT POLICY ANL 3)

Travel: Never or Rarely

JOB DUTIES

70% - Program Administration

• Manages and administers an assigned portfolio of programs engaging faculty and institutional partners.
• Develops and oversees program application and selection processes.
• Serves as the primary point of contact for internal and external program stakeholders - faculty, staff, students - providing guidance on program application procedures, options, and requirements.
• Utilizes knowledge and judgment to manage interrelated elements of program requirements and application processes across all programs.
• Plans and conducts regular program outreach communications, including website updates, information sessions, and other related outreach events in support of programs.
• Maintains a broad range of working relationships with the division and campus support units to ensure adherence to institutional policies and procedures.
• Researches and recommends potential policy or procedural changes.
• Gathers and analyzes participant evaluations and post- implementation feedback to report on program outcomes, and recommend further program enhancements and/or additional process/policy components.
• Assists in the design, development, and implementation of new initiatives and programs that promote faculty and institutional partner engagement, and advancement of campus internationalization goals at UC Santa Cruz.
• Monitors program websites and makes updates to program and policy information.
• Updates program application forms and tools.
• Maintains accurate data on program participation.

30% - Partner and Community Engagement

• Regularly communicates with institutional partners about programs and engagement opportunities.
• In collaboration with divisional leadership, assists in coordination and hosting of regular institutional partner visits to the UC Santa Cruz campus. Liaises with external contacts and internal faculty, divisional, and campus leadership.
• Researches information and topics to compile preparatory briefing materials and presentations for senior leadership and for interactions with international partners.
• In collaboration with divisional and academic unit leadership (divisions, departments, colleges), and other campus units, identifies and makes recommendations for expanding and improving partner engagement with the UC Santa Cruz campus.
• Advises the Director of Global Initiatives on trends and best practices in the field related to partnership development and stakeholder engagement.
• Serves as a unit liaison with other campus units. Represents Global Initiatives at campus, system-wide or national meetings as needed. Supports and contributes to the overall goals of the Division as needed.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Prior experience and successful skills in program management.
• Highly effective written communication skills; demonstrated attention to detail.
• Effective verbal communication and presentation skills.
• Demonstrated multicultural competencies; successful prior experience working with diverse populations.
• Demonstrated skills in judgment and decision-making, problem-solving, identifying measures of system or process success, and identifying the actions to improve processes.
• Strong analysis and research skills for preparing relevant proposals, recommendations and analyses.
• Prior experience and demonstrated skill in managing multiple tasks in a high-volume work setting with demanding timeframes.
• Interpersonal skills to effectively communicate and successfully work with students, faculty, and other internal and external stakeholders.
  
  

PREFERRED QUALIFICATIONS

• Master's degree in related area and / or equivalent experience/training.
• Prior experience in a higher education setting.
• Prior experience working in international education.
• Prior experience and successful skills in academic program development.
• Prior experience and successful skills working in spreadsheet and/or database tools such as Google Sheets, Excel, Airtable, or equivalent.
• Prior experience and successful skills working in CRM and / or application management platforms such as InfoReady, Slate, or equivalent.
  

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate will be required to work a hybrid work schedule and must be able to work successfully from a home/remote office and fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to travel to multiple work locations on and off campus.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.



APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=61628&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.







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