This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Job Title: Director of Student Services - Arlington
The Director of Student Services is a primary point of contact for students at the Northeastern - Arlington campus, provides leadership to ensure students have the highest quality experience, and helps Arlington students realize their educational and life goals.
Reporting to the Associate Dean of the Arlington campus, the Director of Student Services partners with the Associate Dean on strategic and administrative planning and implementation to ensure Arlington campus students have the highest-quality experience; develop and manage annual and long-term student experience strategies and goals for the Arlington campus; facilitate campus enrollment; provide leadership that supports the success and retention of Arlington's expanding and diverse student population; ensure Arlington NECHE accreditation compliance with student-related standards; contribute to and execute student-related components of the Campus strategic plan; support Global Network and Strategic Initiatives priorities; support the University academic plan Experience Unleashed; contribute to and implement components of the campus Diversity, Equity, Inclusion, & Belonging (DEIB) Action Plan; and other matters.
Incorporating the University's mission and core values, priorities of the Director of Student Services include the design, implementation, and management of a broad array of campus-based student services, resources, services, and programming to support student success and provide the highest-quality experience for Arlington students; anticipating and serving the needs of a growing and diverse student population across the multiple disciplines and colleges at the Arlington campus; building collaborative and productive relationships across the campus, colleges, and University to support the Arlington student experience; and, responding to and assisting individual students and constituencies on a broad range of matters. The Director will have a broad and in-depth knowledge base of the student resources of the campus, colleges, and University.
The main areas of responsibility for the Director of Student Services at Northeastern - Arlington include campus strategic and administrative planning and implementation, student services and resources, student programming, and leadership.
May require some evening/weekend hours for events and programming.
A bachelor's degree is required, and a master's degree is preferred, in Student Affairs or related field with minimum of 4 years of experience in academic and/or student life fields in the higher education context.
Must enjoy working with students and helping to guide and support them from admission, through their program, to graduation.
Demonstrated leadership and success in the development, management, and implementation of multifaceted and robust student success programming, services, and projects is essential.
High level of discretion, confidentiality, and professionalism is required.
The ability to work independently, bring teams of individuals together in a collegial and empathetic spirit, and function as an integral member of a team are required.
Flexibility, creative thinking, openness to new ideas and changing priorities within a fast-paced organization, and ability to manage multiple projects simultaneously are critical.
Strong advocacy skills and student-centered focus, strong writing and communications skills, and an ability to manage stakeholder expectations is important.
A demonstrated ability to think and act both analytically and strategically is important.
Experience working with students in crisis and the ability to respond to crisis with a level head is preferred.
Experience supervising staff and student employees is preferred.
Key Responsibilities & Accountabilities
30% Campus Strategic and Administrative Planning & Implementation
Partner with the Associate Dean on strategic and administrative planning and implementation to:
Ensure Arlington students have the highest quality experience.
Develop and manage annual and long-term student experience strategies and goals for the Arlington campus.
Facilitate campus enrollment.
Provide leadership that supports the success and retention of Arlington's expanding and diverse student population.
Ensure Arlington compliance with NECHE student-related standards.
Contribute to and execute student-related components of the Campus strategic plan.
Support Global Network and Strategic Initiatives priorities.
Support the University academic plan Experience Unleashed.
Contribute to and implement components of the campus DEIB Action Plan.
Develop and manage an annual comprehensive Arlington campus student survey. Analyze survey results to identify student trends, opportunities, and issues. Extrapolate strategic recommendations. Coordinate with the colleges and others to streamline and coordinate student surveying.
30% Student Services & Resources
Manage, expand, optimize, and maintain a comprehensive, high-quality portfolio of services and resources for Arlington students.
Anticipate, identify, and triage student issues and provide resolution guidance to students; and ensure students are informed of their rights, responsibilities, resources, and the university's ethical standards.
Engage effectively with global network- and Boston-based departments/units (e.g., CIE, CSDS; DRC; NUSHP; OPEN; OSCCR; OSGF; OUEC; Ombuds for Graduate Students; Snell Library; SFS; SHS; WeCare; and others) to ensure the breadth of University services are available and easily accessible to Arlington students.
Manage campus-based communications to Arlington students, including development and continuous improvement of robust website and SharePoint student hub content for prospective, incoming, and current students. Regularly communicate with the Arlington student population.
Collaborate with the colleges' student advisors, recruiters, and faculty to facilitate student enrollment, support student success, improve retention, and provide students with services to provide the highest quality experience.
Support campus enrollment and retention goals by working collaboratively with Enrollment Management and the Office of Global Services to ensure prospective and admitted students have a positive and effective introduction to Arlington.
Continually update and enhance student relocation resources, especially housing resources, to support admitted students' commitment to the Arlington campus and facilitate their smooth transition to the National Capital Region.
Participate in the Global Campus Student Affairs Committee to identify opportunities and share best practices.
Collaborate with the Health & Wellness Specialist to deliver services and resources that foster student well-being and success; the Global Learner Specialist to provide language, cultural, and academic support services and resources for student success; and the International Student Scholar Advisor to enhance the international student experience.
Work with the Senior Director of Network Student Life to explore new network student affairs opportunities and resources to enrich the experience for students at the Arlington campus and across the network.
Manage campus Student Interest Groups (SIGs) approval process, support SIG leaders and members through equitable and responsive services, financial support, and event management.
Recommend individual students for marketing, recruitment, and communications by Enrollment Management, University External Relations, the colleges, the campus, and others.
Establish and manage a student ambassador program and student leader cohort.
For visiting students and other learners, develop and deliver services and resources to support and provide them with a high-quality experience.
Keep abreast of all relevant data systems, manage Arlington campus student data, and collaborate with the Registrar's Office and others to ensure accurate and complete data for Arlington students. Work with the Office of the Registrar and others to execute and track new student enrollment agreements.
30% Student Programming
Manage, expand, optimize, and maintain a comprehensive, high-quality portfolio of programming for Arlington students.
Oversee, develop, and deliver student programming focused on student success - including networking, personal development, professional development, career development, career fairs, etc. Leverage and engage global network and regional resources including alumni, industry experts, government representatives, faculty experts, topical experts, and others.
Lead, develop, and deliver annual student signature events and campus traditions, including events around social engagement, cultural observances, and holiday celebrations.
Plan, lead, and implement robust new student campus orientations, which include in-person and online components, to integrate new students in the Arlington campus community, inform students of the services and resources available to them, and prepare them for their academic endeavors.
Collaborate with the Arlington Health & Wellness specialist to deliver programming that fosters student well-being and success; the Global Learner Specialist to provide language, cultural, and academic support programming for student success; and the International Student & Scholar Advisor at Arlington to provide programming to support the international student experience.
Collaborate with the colleges' student advisors, recruiters, and faculty to facilitate student enrollment, support student success, improve retention, and provide programming to provide the highest quality student experience at the Arlington campus.
For visiting students and other learners, develop and deliver programming to support and provide them with a high-quality Arlington campus experience.
Support major campus signature events.
Work effectively with Arlington campus colleagues (e.g., Operations, IT Support, etc.) to cultivate the desired organization culture, support the campus community, and ensure a high-quality student experience.
Collaborate on the development of the Arlington campus annual student services and programming recommended budget forecast, track expenses, and manage to the approved budget.
Develop a strong network of connections throughout the University, in the colleges, administrative offices, and student service departments/units to strength their connection to the Arlington campus and to refer students for further assistance, problem resolution, and counseling.
Build and maintain relationships with external university partners.
Administer and ensure compliance with campus and university norms, protocols, policies.
Lead, engage, motivate, and supervise campus-based student services staff as assigned; and actively support a positive team culture.
Serve as a hearing advisor for Arlington students who receive summons from the Office of Student Conduct and Conflict Resolution (OSCCR).
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.