Husker Hub helps students handle the business of being a Husker through remarkable service and a welcoming and supportive environment, enhancing the student experience regarding financial and enrollment needs. Husker Hub achieves its mission through a strong team of knowledgeable professional and student staff to support the recruitment, enrollment, retention, and graduation of all UNL students.
The Assistant Director serves as the daily operational supervisor for all front-line services through telephone, email, and front counter interactions. This role is also responsible for leadership, management, and supervision as well as recommendations for hiring and termination decisions for front line full time and student staff. This role conducts oversight and implementation of scheduling and coverage and daily questions and interactions serving students and families on behalf of the functional offices supported by Husker Hub. The Assistant Director manages three full-time staff and student worker staff (approximately 20-30 students), by hiring, training, creating, and maintaining the work schedules for the student workers who work at the front counter and in the call center and establishing standardized responses, routines, and coordination for remarkable service.
This role serves and coordinates service for frontline responses to scholarship and financial aid eligibility review, adjustments, and award processes. While this position does not regularly perform these processes, they are involved in collaborating with functional staff who do in order to answer questions and explain the processes to students and families. This position does assist with aid eligibility review, adjustments, and award processing with regard to emergency financial assistance for students in which they will make discretionary decisions and judgments at the approval of the Director of the functional office.
Additionally, this role coordinates continuous cross-training of services from the functional offices of bursar, scholarships and financial aid, student accounts and the university registrar for support specialists and student staff. Assists with advising of both prospective and currently enrolled undergraduate, graduate and professional students regarding enrollment, scholarships and financial aid, student accounts and bursar services.
The Assistant Director assists with assessing strategies to support student success and coordinating with the functional offices serviced by the Hub. Assists with assessing and enhancing overall student services and customer needs, monitoring quality service and employing information gained to implement changes, assisting in data collection and measuring effectiveness, collaboration, planning, coaching, etc.
The Assistant Director also serves on various committees as needed to collaborate with campus partners on how best to serve specific student groups and how services at Husker Hub can be improved. This role also serves on various state, regional, and national organizations to stay current on student financial aid, billing, and registration best practices. Create and maintain emergency policies and procedures for the safety of front line staff.
The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://www.unl.edu/equity/notice-nondiscrimination.
Minimum Required Qualifications:
Bachelor's degree plus 2 years of customer service experience or evidence of strong interpersonal skills required. Must have experience in financial aid, registrar, student billing, or other higher education business related functions.
Master's degree preferred. Experience in a college or university financial aid office or comparable setting preferred. Public speaking experience desirable. Supervisory experience preferred. Computer proficiency with word processing, spreadsheets, databases and presentation software helpful.
With over 25,000 students, the University of Nebraska-Lincoln is a diverse educational insitution with international stature. The intellectual center for the state of Nebraska and beyond, we are a land-grant, top tier national research-extensive insitution. Part of the Big Ten conference, Big Ten Academic Alliance, our mission includes growing relationships and resources that enable the University of Nebraska to change lives.