Driven by compassion, inclusivity, integrity, teamwork and work-life balance the Student Affairs Division is committed to student success by ensuring that high-quality programs and services are delivered by dedicated and caring professionals.
In this connection, the Enrollment Support Specialist will serve a robust, diverse pool of applicants and new students at the College. Reporting to the Associate Dean of Strategic Enrollment Management, this position plays a critical role managing the admissions pipeline. As the first point of contact for incoming students, the Enrollment Support Specialist will establish relationships with assigned student populations and provide them with personalized attention that moves individuals from a prospect to enrolled student.
Through exceptional service, the Enrollment Support Specialist will work with internal/external stakeholders and students to resolve obstacles prior to enrollment. Serve as an information source to faculty, staff, students and the general-public on topics such as enrollment, registration, financial aid, student finance, assessment, and college processes.
Interactions with constituents is conducted with a high-degree of professionalism, confidentiality, and integrity. Work may be conducted in a private office or in the StarZone, the College’s service center.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
Associate's Degree or equivalent combination of education and experience.
Demonstrated work experience in customer service
Experience with diverse populations
Experience working in higher educational setting
Lansing Community College is an equal opportunity, educational institution/employer.
Lansing Community College (LCC) is one of the largest community colleges in Michigan, serving more than 23,000 students each year. It offers more than 200 associate degree and certificate programs in addition to career and workforce development and personal enrichment options. LCC was founded in 1957 and is consistently named one of Michigan’s best community colleges, and students enjoy unsurpassed instruction, beautiful facilities, cutting-edge technology and comprehensive support services.