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Details
Posted: 11-Nov-23
Location: Bronx, New York
Salary: Open
Internal Number: 6365
About Fordham:
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.
The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.
Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.
Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
Department: Student Accounts
Campus: Rose Hill (RH) - Bronx
Position Summary:
The Student Accounts Senior Representative supports the daily operations of the Student Accounts Office, including customer service and all related back-office processes and functions. This position reports to the Assistant Director of Student Accounts.
Essential Functions:
- Handles customer service inquiries regarding student accounts, including billing, payments, financial aid, and refunds.
- Reviews student accounts to determine the accuracy of charges, financial aid disbursements, and verifies credit validity.
- Advises students on options for financing their Fordham education.
- Assists students with navigating the various self-service options.
- Processes requests for itemized bills for students and third-party vendors.
- Assists students with reviewing and understanding their 1098T.
- Assists with developing, implementing, and enhancing student account policies and procedures.
- Hosts, participates, and/or presents in online presentations.
- Overtime may be required, including weekends and holidays.
- Must be able to travel to and work at the other Fordham campuses when needed.
- Assists other offices of the Enrollment Group as needed
- Performs other related duties as assigned.
Required Qualifications:
- High School diploma or equivalent.
Preferred Qualifications:
- Some college
- Minimum two years of experience in customer service and/or clerical role.
- Experience with Banner, Slate and PowerFaids
- Knowledge of Microsoft and Excel.
Minimum Salary: $2,051.06
Maximum Salary: $2,051.06
About Fordham University
Fordham Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United kingdom.
More Jobs from This Employer
https://careers.myacpa.org/jobs/19392435/senior-representative-lvl-5
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