Posting Summary: Teachers College seeks an energetic, collaborative, and skilled individual to join our fast-paced and high-volume office as an Admission Coordinator. The person in this position will support the College’s enrollment goals by managing key aspects of the application review and decision workflow; responding to general inquiries from students, faculty, and staff; and managing other projects related to the recruitment, admission, and enrollment of new students. The Admission Coordinator will report to the Senior Associate Director of Admission.
Job Summary/Basic Function: Teachers College, Columbia University is the first and largest graduate school of education in the United States and is also perennially ranked among the nation’s best. The College is committed to a vision of education writ large, offering more than 100 programs in the areas of health, education, and psychology.
The Admission Coordinator will be responsible for:
General Counseling (50%) ● Overseeing correspondence with applicants pertaining to admission criteria, application materials, and enrollment requirements ● Providing courteous and accurate general counseling across multiple academic programs in the context of a high-volume, fast-paced environment ● Assisting with front-facing customer service in relation to specific academic departments (emails, zoom appointments, phone calls, etc.) ● Staffing the Welcome Center during normal business hours, greeting visitors, managing the visitor sign-in process, answering their inquiries, and directing them to appropriate offices and departments as applicable ● Utilizing CRM system (Slate) to track and enter data for prospective students and guests, and making updates to applicant records as needed
Recruitment (25%) ● Providing support for the setup, planning, and execution of recruitment efforts and events ● Giving presentations and information sessions to interested applicants and admitted students. ● Editing and updating materials for the website, presentations, and general office use ● Developing and maintaining documentation and training materials pertaining to Office of Admission processes, procedures, and policies
Application Support (15%) ● Assisting in the management of the applicant queue, such as finalizing and proofing admission decisions, communicating with relevant program coordinators, tracking progress toward internal deadlines and enrollment deposits, and managing the deferral and fee waiver processes. Includes degree programs, non-degree programs, and advanced certificates.
Other (10%) ● Other related tasks as assigned
Minimum Qualifications: ● Bachelor's degree required ● Minimum 1-3 years of recent experience in an administrative position ● Excellent organizational skills ● Superior communication skills, both verbal and written ● Willingness to work some evening and occasional weekend hours ● Experience providing positive, effective customer service and administrative support in a high-volume office or student services setting ● The ability to greet all guests in a courteous, respectful, and gracious manner, per customer service guidelines ● Handle difficult situations and/or individuals in a professional, diplomatic and tactful manner ● Excellent attention to detail and ability to anticipate office needs ● Strong interpersonal skills that enable good collaboration with colleagues ● Patience and flexibility ● Ability to multitask, balancing multiple work priorities ● Demonstrated ability to learn new software ● Strong analytical skills; ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and creative solutions ● Ability to work well independently and in a team environment ● Ability to maintain confidentiality and appropriately handle sensitive communications ● Ability to create a positive spirit within an office environment ● Commitment to working with diverse populations in an inclusive workplace; and ● Ability to demonstrate self-direction, motivation and a sense of urgency to achieve goals.
Preferred Qualifications: ● Experience in student services, counseling or advisement preferred.
Teachers College, Columbia University, is the oldest and largest graduate school of education in the United States, and also perennially ranked among the nation's best. Its name notwithstanding, the College is committed to a vision of education writ large, encompassing our four core areas of expertise: health, education, leadership and psychology.