The Assistant Director serves as the senior Academic Advisor for the doctoral students and serves as a generalist for the masters students within the Graduate School of Education. This position is the lead contact in ensuring that quality direct service is provided to all doctoral level students. The Assistant Director serves as a resource for effective practices in service delivery and trouble shooting and managing student needs. They develop and maintain metrics for assessing student success. This position maintains strong relationships with the Graduate School of Education faculty and staff as well as other departments such as the Registrar, Student Financial Services, We Care, and University Health and Counseling Services to ensure that advising services support and align with industry best practices. In their direct service role, the Assistant Director employs an integrative and collaborative approach to offer student-centered services to enable academic and student success. They provide focused thesis advising and curriculum sequencing for our doctoral students. They communicate proactively and regularly with students using various mediums. They work independently and exercise critical and analytical thinking skills to problem solve and address student inquiries/concerns. As appropriate, the Assistant Director initiates and maintains professional relationships with many internal and external constituencies; engages in research and development to recommend (with supporting evidence) new services and/or supports for doctoral level students; considers metrics to measure the success of projects. The Assistant Director will work closely with the Graduate of Education operations team to ensure alignment and cooperation between the advising and administration to best support the students.
50% Academic and Student Support
Advocate for students while enforcing institutional policies and regulations
Work independently to manage an assigned roster of students
Provide coverage to serve other students
Communicate regularly with students through various mediums to provide guidance and support in areas related to academics, career, and cooperative education
Respond to student inquiries from point of contact to resolution
Engage in intrusive advising
Provides leadership and assistance and collaboration with faculty for thesis advising
Partners with Learner Services regularly
Act as liaison between student and faculty for academic request and processes, unique circumstances, and/ or items requiring the Dean's approval
Represents the student voice in all administrative and development conversations
Liaise between the student and the University community working collegially with other offices and departments to ensure student service functions are performed in an efficient and consistent manner
Manage the dissertation registration process
20% Assessment and Data
Maintain up-to-date notes and record keeping of each student meeting including tracking of student academic progress and outcomes using University approved systems
Works closely with faculty chairs for thesis advising.
Assess, collect and report student data as they pertain to student persistence, retention, time to completion, and satisfaction as well as obtaining licensure
Participate in unit or College assessment efforts and regular accreditation review
Maintain consistency and compliance within ADA, FERPA, SEVIS, and other state, federal, University and College of Professional Studies guidelines
Provide regular operational reports
10% Academic Policy
Participates in academic policy committee reviews
Manage academic standing, re-entry, reinstatement and dismissals related processes and reporting as well as equivalent processes and reporting for dissertation including dissertation milestone tracking.
Prepare and present necessary documentation for case reviews
Ensure action items resulting from decisions made are followed and closed in appropriate time frames, including communications to all appropriate parties.
10% Certificate/Degree Completion
Facilitate processes for student certificate/degree completion/licensure completion for all graduate education students
Graduation Clearance - review registrar's list to confirm accuracy, resolved discrepancies and prepare for quarterly meeting with the Registrar
Keeps accurate records of licensure endorsements and manages the transcript notation process with the Registrar.
5% Academic Advising Integrity
Design and maintain program of academic and student support consistent with the mission of CPS and Northeastern as well as national guidelines for program excellence.
Create and support an environment of positive collaboration and teamwork between the advising and operational teams.
Build and maintain professional relationships with internal and external constituencies.
Create quality assurance measures to assess and improve upon service to and relationship with students.
Collaborate with colleagues to develop programs / services / workshops to meet short-term and long-term student needs.
5% Student Events
Attend College and GSE Orientation sessions to meet with students.
Assist faculty directors and leads with event preparation and presentation.
Attend student engagement events such as Residencies, Conferences, and workshops.
Bachelor's degree from an accredited college or university, with a track record of strong academic performance required, a Master's degree is preferred. Six to eight years of experience providing direct service to students in higher education, preferably in an academic or student affairs environment is required; 3 years of experience serving as an academic advisor or similar position is required and may be concurrent. Experience with program development and assessment practices is strongly preferred.
Required attributes: The successful candidate will:
Have experience working with diverse student populations
Be able to articulate their philosophy regarding academic advising and provide evidence of being student-learning centered
Have strong organizational skills, with a particular focus on prioritizing tasks, time management, and follow-through
Possess excellent interpersonal, oral, and written communication skills
Be comfortable using multiple mediums to communicate with students, faculty, and staff members
Be able to exercise sound judgment to problem solve independently within organizational guidelines and policies
Be a creative team member
Be flexible in work assignments and work hours (including being available some evenings and weekends)
Have strong technological skills and experience with multiple software platforms.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.