The Welcome Center Assistant position is responsible for supporting the New Student Experience/Welcome Center Manager and projects focused on student success. Projects include but are not limited to the Peer Mentor Program, chatbot, assisting with data entry, creation of reports with outcomes of researched program components, and working with other college stakeholders to complete project components. This position will help support project goals and play a role in developing specific procedures and / or training resources to help ensure understanding of project component(s) and adoption of the new procedure or program.
The Welcome Center Assistant position is a part time role contingent upon continued NJ State Community College Opportunity Grant Funding.
Assists with supporting the day-to-day operations of the Student Success Center.
Support Peer Mentors with issues that need further evaluation or escalation.
Work closely with the New Student Experience / Welcome Center Manager to reimagine and expand Peer Mentor roles and responsibilities.
Utilize a deep understanding of student services operations to support students in navigating campus resources and barriers
Exemplify superior customer service that supports a sense of belonging for all campus visitors.
Weekly scheduling of Peer Mentors.
Coordinate with RCBC Departments to identify upcoming events and activities that Peer Mentors can assist and support .
Develop training materials and live training to support a comprehensive onboarding and ongoing professional development for Peer Mentors.
Assist with the development of project tracking reports and data entry related to assigned projects.
Complete regular updates on the progress of the project, including but not limited to the grant reports.
Assist with division initiatives that enhance the student experience and promote student success efforts.
Perform other duties as assigned.
OVERALL PURPOSE AND RESPONSIBILITY: The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
Education Required: Associates Degree required. Bachelor's Degree preferred in counseling, social work, education or related field
At least one-year experience working independently on projects with specific deadlines and reporting requirements.
Experience working with individuals from diverse socio-economic, ethnic and cultural backgrounds with a focus on accessing college and community resources.
Experience in delivering a high level of customer service in a fast-paced environment.
Skills/Abilities /Knowledge /Other Requirements:
At least one-year experience working in a higher education institution or college students with a focus on student success and completion.
Experience utilizing software to enhance and support customer service operations.
Experience working with community college students, specifically helping students navigate campus resources.
Experience assisting with the creation, implementation and facilitation of initiatives from concept to full implementation.