To enhance the mission of the Department of Housing and Residential Life, the Assistant Director of Housing Services will report to and support the Director of Housing and Residential Life in all aspects of student housing experience including engagement with prospective students, participation in Orientation events, and completing all first-year housing assignments through the Living Learning Community model. The Assistant Director of Housing Services will support the Director in Department and Divisional projects including logistics of each move-in/out process, data analysis and reporting, and Housing process improvements.
The Assistant Director requires technical skill in utilizing housing software to complete assignments, manage processes, provide reports, and access data. This person serves as the primary technical and data specialist responsible for maintaining the SQL housing database and needs an understanding of SQL relational databases as well as the ability to work in a team environment of both technical and non-technical staff. The Assistant Director of Housing Services will lead the preparation and implementation of departmental automated processes including first-year auto-allocation, upperclass on-line room selection process, semesterly fee assessment and management of keys.
The Assistant Director provides oversight for housing and billing including processing cancellations received via email and student housing portal, deposit refunds, transfers and forfeits, and charging cancellation fees. The Assistant Director will support the Director of Housing and Residential Life with the Residency Waiver and Cancellation Petition processes. This person needs the ability to work in a team environment and communicate with a diverse community including staff, students, and families. The Assistant Director, along with the Housing and Residential Life team, is expected to contribute to providing daily customer service via email, phone, Teams/Zoom, or in-person communications with students, families, and other staff.
This role will directly supervise the Housing Operations Coordinator.
Housing and Residential Life is open on evenings and weekends during peak seasons such as, but not limited to, move-in/outs, Housing Selection & Placement Process, new student assignments, and summer Orientations. Additionally, Housing and Residential Life is open on several University floating holidays and break periods. The Assistant Director must provide evening, weekend, and holiday coverage in collaboration with the Housing and Residential Life team, as needed during these extended business hours.
Assist the Director in creation of processes and initiatives related to prospective and first-year students.
Responsible for assignment of first-year students through the Living Learning Community model and established timelines of the Department.
Provide individualized customer service via phone, email, Teams, Zoom, and in person to maximize student satisfaction with housing processes and technology.
Provide evening, weekend, and holiday coverage in collaboration with Housing and Residential Life team, as needed, during extended business hours. Housing and Residential Life is open on evenings and weekends during peak seasons such as, but not limited to, move-in/outs, Housing Selection & Placement Process, new student assignments, and summer Orientations. Additionally, it is also open on several University floating holidays and break periods.
Responsible for consistent and timely review and processing of residency waivers for first- and second-year students through fact finding and case management. See through to resolution.
Maintain annual tracking data about residency waivers to provide to Director and Assistant Director, as needed.
Develop skill utilizing the housing information system (RMS Mercury) as a Super User.
Responsible for assignment of Summer I, including NUterm, and Summer II housing through established timelines of the Department.
Assist the Director in creation of processes and initiatives related to summer and intersession housing.
Lead, engage and motivate employees. Actively support a positive team culture.
Bachelor's degree in Higher Education Administration, Hospitality Management, Communications, or other field required; Master's degree preferred. The ideal candidate has 1-3 years' experience on College/University setting with background in Housing & Residential Life Administration or related field.
Candidate must have the flexibility to work on several projects concurrently and must demonstrate sensitivity in working with confidential matters. Candidate must demonstrate sound judgement and analytical skills, attention to detail with a high degree of accuracy, and ability to work under pressure with a positive attitude.
Candidate must be able to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service.
Experience with housing software or other university systems and Microsoft Excel is preferred.
Candidate must possess excellent written and verbal communication skills. Experience with customer service and with large group public presentations is preferred.
The expected hiring range for this position is USD $64,480 to USD $74,075 based upon the position's scope and responsibilities.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.