Career Center

Student Services Manager

Job Type
Full-time

Background:

Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 3,100 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.

As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.

Responsibilities:

Saint Mary's College of California is seeking a skilled Student Services Manager to provide support to and intervention for School of Liberal Art (SOLA) and School of Science (SOS) Graduate and Professional Study students. This person will report directly to the SOLA Assistant Dean of Finance and Administration. The Student Services Manager will be responsible for executing a variety of duties and working with a diverse group of internal and external constituents. The ideal candidate is highly self-motivated, organized, energetic, detail-oriented, demonstrates sound judgment, and possesses excellent written and oral communication skills. The role requires someone capable of managing their workload and prioritizing tasks in a fast-paced environment. This is an excellent opportunity to join a high-performing, collaborative, and evolving team.

1. The Manager will work with graduate students to resolve issues related to financial aid, student accounts, program and College orientation, registration, and other academic and non-academic concerns. Address any academic or administrative concerns that faculty or students are unable to resolve, liaising with relevant programs and offices.

2. Monitor students' academic progress and keep students and advisors updated on relevant timelines, issues and concerns. Regularly review student files through auditing and Colleague to ensure students are meeting all academic and graduation requirements. This position will liaise with the Registrar's office to post degrees and provide regular updates to ensure program directors, advisors and students have access to current information on student academic progress, and track and maintain individual student records in the Google drive.

3. Provide support to and intervention for SOLA and SOS GPS students to resolve issues related to financial aid, student accounts, program and College orientation, registration, and other academic and non-academic concerns. Address any academic or administrative concerns that faculty or students are unable to resolve, liaising with relevant programs and offices.

4. Monitor students' academic progress and keep students and advisors updated on relevant timelines, issues and concerns. Regularly review student files through auditing and Colleague to ensure students are meeting all academic and graduation requirements. This position will liaise with the Registrar's office to post degrees and provide regular updates to ensure program directors, advisors and students have access to current information on student academic progress, and track and maintain personal student records in the Google drive.

5. Conduct Orientation for SOLA GPS programs in conjunction with Program Directors. Consult with faculty and Program Directors regarding all commencement related activities and processes for SOLA GPS students.

6. Monitor and maintain student records throughout the SOLA GPS programs. Ensure records are carefully updated as needed or as changes occur.
Requirements
Problem Solving/Analysis (check one)

Regularly review student files through auditing and Colleague to ensure students are meeting all academic and graduation requirements. Monitor students' academic progress and keep students and advisors updated on relevant timelines, issues and concerns.

___________________________________________________________________________

Decision Making

Give specific examples of types of decisions made: Address any academic or administrative concerns that faculty or students are unable to resolve, liaising with relevant programs and offices.

Communication/Contacts (check one)

Give specific examples: This position will liaise with the Registrar's office to post degrees and provide regular updates to ensure program directors, advisors and students have access to current information on student academic process track and maintain personal student records in the Google drive.

Skills/Abilities: (e.g. computer skills, written & verbal skills, trades, laws, procedures, technical) Supportive, student-centered approach; understanding and appreciation of the unique needs of graduate and professional studies students; demonstrated excellence in using Google suite, Windows operating systems, Microsoft Office, and email; significant experience working with databases and admission platforms; ability to handle multiple tasks and assignments and meet demanding deadlines; remain calm under pressure, establish priorities and work in an organized manner with emphasis on detail and accuracy; ability to work independently without close supervision and as a member of a team, seek consultation when necessary; high level of reliability, creativity and commitment to maintain confidentiality; ability to work cooperatively and effectively with all members of a culturally diverse campus community; understanding of academic policy and administrative operations; ability to cultivate and maintain partnerships with diverse individuals, offices and programs; understanding of and commitment to further the College's mission; ability to respond promptly, kindly, and effectively to the flow of traffic, even during high-volume times when there might be multiple clients in a crowded space expecting a multiplicity of types of service.

Other Requirements: (e.g. travel, weekend/evening work) Occasional evening and weekend work in support of special events.

Supplemental Information:

Application Instructions: Please apply online at Saint Mary's Staff Career Page. Your application is considered complete if you include the following:

1. Resume
2. Cover letter that specifically addresses how you meet the qualifications and are prepared to support the Mission of the College
3. The name and contact information for three (3) professional references
4. Consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check

Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all. College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws. Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, see the website here: https://www.stmarys-ca.edu/public-safety-transportation/clery-reports-and-alerts. To request a paper copy please call Public Safety at (925) 631-4284. The report includes the type of crime, venue, and number of occurrences.

Salary Description $65,000- $70,000 per year

To apply, visit https://recruiting.paylocity.com/Recruiting/Jobs/Details/2015576







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