The Office of Student Financial Support at Johns Hopkins University seeks to hire an Assistant Director, Financial Aidto help support the university's mission to bring and retain the most talented, creative, and ambitious students to the Hopkins community regardless of financial circumstances. Reporting to the Senior Assistant Director & Manager for Financial Aid, this position will serve as one of three primary retention coordinators for financial aid. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families.
This position offers a hybrid work model. Candidates must have the ability to participate in virtual meetings, receive and make phone calls, attend required in-person meetings, workshops and conferences.
Specific Duties & Responsibilities
Develop and implement events and programming to engage with students, and to help ensure the on-time renewal of financial aid and retention of students.
Oversee the curation and promotion of financial literacy programming (including content management, campus partner engagement and financial literacy workshops).
Conduct financial literacy trainings, financial aid workshops, and other virtual and on-campus events.
Serve as liaison to the StarFish early warning team, student life and academic advising for students identified as having financial difficulties.
Collaborate with campus partners, such as the Center for Student Success and Student Outreach and Support team to extend our reach, impact and network of support for vulnerable students.
Run reports and queries to identify students with complex financial aid processing issues and identify methods to increase efficiency and visibility.
Conduct targeted outreach to vulnerable populations, such as students in need of enhanced loan counseling, students selected for federal verification and those with academic performance issues that affect eligibility for aid.
Review and monitor workflow processing queues, to help facilitate the highest levels of custom service possible.
Advise students on financial aid eligibility, application procedures and various financial aid programs. Respond to student inquiries in-person, via phone, text and email.
Direct management of federal financial aid programs (such as Federal Work Study and Federal Verification).
Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid.
Other job-related duties as assigned
One-year related experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Three to five years of experience.
Functional experience with PowerFAIDs.
Salesforce or other CRM applications.
Knowledge of Institutional Methodology (IM).
Working knowledge of Title IV regulations.
Ability to manage multiple workflows with varying deadlines.
Demonstrated ability to thrive in a fast-paced environment where expectations for performance and productivity are high.
Classified Title: HSA Financial Aid Administrator Job Posting Title (Working Title): Assistant Director, Financial Aid Role/Level/Range: ACRP/03/MD Starting Salary Range: Min $55,200 - Max $96,600 Annually ($60, 000-$64,000 targeted; Commensurate with experience) Employee group: Full Time Schedule: M - F / 8:30am - 5:00p Exempt Status: Exempt Location: Hybrid/Homewood Campus Department name: Student Financial Services Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at email@example.com. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.