The Office of Student Enrollment & Account Management (SEAM) is seeking a Business Analyst who will support Student Accounts with critical university billing-related functions. This position requires a creative thinker with a keen eye for details, strong technical & accounting aptitude, and resourcefulness. The Business Analyst must exhibit a positive attitude, work under limited supervision, and remain adaptable in an ever-changing environment, delivering quality, student-centered results. The Business Analyst will assist Student Accounts Operations (SAO) functions, which primarily include, but are not limited to, tuition calculation, annual reporting, project implementation, new business solutions, and troubleshooting.
Specific Duties & Responsibilities
Support the Business Analyst with tuition calculation for each of the 8 JHU divisions.
Serve as the secondary contact for business stakeholders and backup liaison between stakeholders and JHU University Information Systems (UIS).
Provide technical and student support regarding IRS Form 1098-T and other areas, as required.
Assist with the triage of production-related issues.
Work closely with various internal and external business partners to ensure all business requirements are understood, documented, and met.
Write SQL scripts in support of business operations and reporting.
Develop test cases and perform user-acceptance testing.
Provide support for new business solutions.
Fully understand business problems presented and recommend creative solutions.
Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/remediation.
Document business process needs for new, existing and/or enhanced products, services, or optimized business processes.
Work independently with domain experts on low to medium-complexity tasks to clarify the problem/opportunity.
Serve as backup to system user access requests.
Other duties as necessary.
Special Knowledge, Skills & Abilities
Experience with collections, preferably in an educational setting.
Excellent analytical and problem-solving skills.
Demonstrate strong logic and reasoning capabilities.
Well-developed interpersonal skills with the capacity to establish trust and positive working relationships across the university.
Demonstrated ability to articulate clearly and effectively, both orally and in writing
Superior active listening skills.
Advanced organizational skills and the ability to manage multiple tasks simultaneously.
Willingness to commit to exceeding expectations and deliver the highest level of customer service.
Self-motivated, proactive, friendly, courteous, and collaborative
Bachelor's Degree in related field.
Three years of related experience.
Related experience in student account billing and/or accounts receivables is required. Additional years of experience are preferred.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Experience in higher education and accounts receivable/billing is highly desired.
Prior customer service experience preferred.
Five years of related experience in student account billing and/or accounts receivables is required. Additional years of experience are preferred.
Classified Title: Business Analyst Role/Level/Range: ATP/04/PD Starting Salary Range: Min $62,300 - Max $109,000 Annually ($75,000 targeted; Commensurate with experience) Employee group: Full Time Schedule: M-F 8:30-5 Exempt Status: Exempt Location: Remote Department name: SEAM Student Accounts Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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