The Associate Dean of Student Affairs is primarily responsible for promoting the College of Professional Studies' mission by providing effective leadership of learner and student services and strategic direction for student success and engagement.
This position will report directly to the Dean of the College of Professional Studies (CPS) and is responsible for the management, development, and coordination of student-centered units: Learner Services, Student Engagement, and Academic Advising for Undergraduate, Graduate and Doctorate students. This role collaborates with business administration, operations, and academic units within CPS and across the Northeastern University global network.
The Associate Dean of Student Affairs has the following direct reports: the Senior Director of Academic Advising, the Learner Services Manager, the Director of Graduate School of Education Advising, and the Administrative Assistant for Advising. The Associate Dean will be responsible for overall student engagement and success, ensuring program persistence and graduation rates are achieved for full and part-time global students consisting of adult professionals seeking graduate degrees, undergraduate bachelor's completion, and doctoral learners in professional degree programs. The Associate Dean will also lead and participate in relevant and appropriate college and institutional committees.
The Associate Dean will lead the units (Academic Advising, Student Engagement, and Learner Support Services), developing annual plans and goals, setting Key Performance Indicators (KPIs) to measure performance, taking action to ensure learner success and report outcomes, and aligning the units' strategic objectives and outcomes with College and University goals. The Associate Dean will be responsible for integrating these functional areas to foster a more holistic, coherent, and transparent experience for all CPS learners.
25% CPS Learner Success
Lead the College's graduate, undergraduate, and graduate school of education advising and learner services teams.
Ensure learner success with timely and effective orientation, enrollment, and engagement of new learners at the College. Provide strategic guidance and create a data-informed student success culture.
Measure, evaluate, and optimize the domestic and international learner experience in close collaboration with Global Learner Services, CPS resources and the Office of General Counsel to foster a student success culture for learners around academic programs, experiential pathways, and other opportunities.
25% Strategic Leadership of the CPS Learner Experience
In collaboration with college leadership, provide strategic leadership and management for the CPS learner experience.
In collaboration with enrollment management and CPS faculty and staff, support learner retention and persistence, demonstrating year-over-year improvement in graduation rates.
Evaluate, deploy, and ensure best practice use of technology platforms and applications. Integrate systems and processes that aggregate meaningful and actionable data for efficient and optimal business process improvements that will positively impact CPS' student experience and success.
Working with CPS faculty and staff and with other campus learner communities, develop and execute new initiatives and programming designed to fully engage the diverse spectrum of CPS learners and alumni for lifelong learning, in all modalities and campus locations.
In collaboration with the Office of Diversity and Inclusion, CPS Human Resources, and other stakeholders, lead and participate in initiatives to increase the diversity, inclusivity, and sense of belonging for all CPS learners to support persistence and retention to ensure learner success.
20% Student Engagement
Innovate and optimize CPS learner virtual and on-ground engagement opportunities (including workshops, Alumni speaker panels, CPS representation at Admissions Open House events, and graduation and doctoral hooding ceremonies) to promote networking and inclusion of all CPS learners for the entire student journey.
Promote and monitor CPS brand throughout the development, implementation, coordination, and evaluation of major events and college-initiated programs.
Establish cooperative arrangements with external community partners.
15% Learner Risk Mitigation
Responsible for proactively mitigating learner risk and advocating on behalf of any CPS learners experiencing personal, conduct-related, career, or academic challenges.
Assist with meditation and conflict resolution for learner-faculty-program issues, advising staff challenges, or experiential and career concerns. Engage with academic programs, faculty affairs, Human Resources, Office of General Counsel (OGC), Global Learner Services (OGS), risk management offices including We Care, and other university services to ensure learners can access resources and receive support for their academic and career aspirations in a timely and transparent manner.
Support college-wide academic integrity efforts and provide collaborative leadership for the college-level academic appeals process as well as the College's interface with OSCCR (Office of Student Conduct and Conflict Resolution).
Manage representation on committees to support risk mitigation and mediation while ensuring these committees are well versed in relevant university policies and procedures and follow-up with learners, faculty and staff is timely, effective, efficient, seamless, and transparent.
15% CPS OAA Continuous Improvement
Work with business development teams, marcom, academic programs, and enrollment management to set key leading indicators and performance metrics that align with the College's goals and objectives.
Ensure development and implementation of standardized reporting for daily, weekly, and monthly management of the department's performance to establish data-informed strategy for continuous improvement.
In collaboration with enrollment management, capture, monitor and manage data analytics for the entire CPS learner journey in Salesforce and other software systems.
Provide insights and recommendations to enhance learner experience and maximize CPS efficiencies.
Terminal degree required, with significant career experience in learner support services, academic advising, and/or student engagement in higher education; a minimum of eight-to-ten years of management experience in higher education, preferably including experience and understanding of returning, professional, and international learners.
Proven experience in using EdTech and MarTech technology platforms and applications for advising and experiential, and career services to implement best practices for learner success (i.e., Banner, Salesforce, Marketo, HubSpot, Tableau).
Evidence of administrative responsibility and a record of successful implementation of business processes, organizational structures, and programs to improve persistence, retention, and graduation rates.
Demonstrated experience in developing proactive analytics, KPIs, reports and data-informed performance management of persistence, engagement, and career success.
Demonstrated experience in resolving student issues and implementing best practices in student risk mitigation and conflict resolution. Demonstrated ability to navigate complex and fast-paced situations with sensitivity.
Demonstrated commitment to fostering diverse and inclusive learning and work environments.
Demonstrated ability to implement best practice in the areas of academic advising and learner success and implement applicable college policies and procedures.
Demonstrated ability to manage a large and diverse team across multiple locations and work with various university constituencies.
Excellent communication skills, both written and oral.
Applicants should submit materials including a cover letter and contact information for three professional references.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.