Career Center

Assistant Director/Manager of Student Support


Job Identification: 15687
Posting Date:
Job Schedule:
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Degree Level:

Job Description:
What We're Looking For

A bachelor's degree, two years of relevant work experience, and a Christian faith are required. A master's degree and four years of relevant work experience are preferred.

This position may or may not be considered for remote work - the final decision will be made by the business unit. There are openings in multiple business units across the University. A combination of education and work experience will be considered in lieu of the required degree and/or years of experience. Applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

• Manage and oversee the student support team for student success and retention
• Supervise the Graduate Academic Support Specialists by ensuring that:
• All students are contacted regarding their enrollment and academic requirements
• All transcripts and documents for the academic and clinical programs are obtained from students
• All student records are updated with LOAs, new Plans of Study, extended graduation dates, and program withdraws
• Manage and resolve (when possible) escalated student issues related to
• Program policies, rules, and procedure
• Problems with registration schedules
• Petition/waiver process
• Other Baylor offices such as financial aid, registrar, and OALA
• Place and release registration holds each trimester based on student completion of current enrollment needs
• Create and organize student engagement events, newsletters, and media posts for academic and social outreach
• Maintain academic education databases and all student files
• Contribute information and student data to strategic planning, program assessment, and data reviews for university and program accreditation requirements

Additional requirements:

• The position requires significant contact primarily with the program leadership and student support team.
• Advanced knowledge is required in planning and completing assignments, resolving conflicts, and coordinating work for students completing their academic education experiences.
• Demonstrates confidence in interpersonal communication and teamwork including ability to work independently and as a team member.
• Demonstrates knowledge of correct business practices and correspondence including English grammar, composition, spelling, and punctuation.

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Illuminate. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!


About Us:
Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylors commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply. EEO/M/F/Vets/Disabled

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/15687







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