Location: Worcester, MA Category: Staff and Administrators Posted On: Fri Sep 29 2023 Job Description:
The Housing Operations Coordinator reports to the Assistant Director of Residential Life & Housing for Housing Operations and is a student-centered, collaborative, and intentional educator who supports the enactment of a comprehensive and inclusive on-campus residential student experience. The Housing Operations Coordinator partners closely with staff in RLH and other campus partners to assist in developing and administering housing operations and assignments. The Office of Residential Life & Housing collaborates with Clark students and campus partners to create a student-focused residential community that is inclusive, equitable, and safe. In support of that mission, the Housing Operations Coordinator provides support to the management of housing assignments, meal plan additions and changes, new student housing placement, and returning student room selection; the Housing Operations Coordinator communicates with students and families regarding applying, contracting, billing, canceling, and vacating housing assignments.
The Housing Operations Coordinator also supports the Director of Residential Life & Housing with budget stewardship, including revenue generation; billing processes with Student Accounts; vendor contract management (washer/dryers, dining, micro-fridges); and partner projects with Facilities Management, such as residence hall damage assessment and billing, as well as refresh/building updates. As a live-on professional, the Housing Operations Coordinator also participates in the RLH on-call rotation in support of student emergency response.
Responsible for correspondence about housing with prospective and current students and their families. Assists in interpreting housing assignments-related problems and concerns to staff, students, families, the University community, and others.
In conjunction with the Assistant Director for Housing Operations, coordinate the room assignment process for all students. Responsible for effectively maintaining assignments-related records and facilitating an equitable process. Collaborate strategically with campus partners, including Admissions, Student Accounts, the Dean of Students office, and others on RLH business processes, and proactively address anticipated needs and concerns.
Collaborate strategically with campus partners to coordinate room assignments and contractual needs for all special programs, camps, and conference participants.
Communicate regularly with student staff, professional staff, faculty, and other campus administrators.
Support RLH operating budgets and strategic revenue objectives.
Assist in creating and implementing residence hall sign-up, move-in, and move-out procedures.
Perform other related responsibilities as may be assigned.
In support of the work of the department, participate in the assessment and strategic visioning for functions related to housing assignments, with particular attention toward infusing DEI frameworks, such as affinity housing application and selection, into assignments processes; partner with other campus offices to support student success and address related concerns.
Assist in the development and assessment of housing operations policies and procedures and makes recommendations to refine operational procedures within Operations area to enhance maximum operational efficiency.
Oversee resource development and support for commuter student population
Assist in training, organization, and supervision of Residential Life & Housing front desk student workers
Participate in RLH on-call rotation in support of campus emergency response for students.
Provides Operations-related information to campus partners that support the recruitment, enrollment, and retention of students.
Manage projects and communications for RLH and follows-up appropriately.
Consult, support, and collaborate with other Student Affairs colleagues and campus stakeholders, such as academic departments, facilities, and dining services, to provide support to students promptly.
Assist in the training of RLH and campus personnel on topics including move-in, move-out, room transfers, and assignments procedures and processes.
Serve on various University committees that address Operations issues and concerns.
Previous experience in residential life and/or higher education.
Knowledge of residential living and community building, housing assignments processes, and the impact of residential life on building campus cohesion and students' sense of belonging.
Demonstrated cultural competence and experience in working with diverse communities of college students.
Experience and knowledge related to best practices and laws governing FERPA and student housing.
Ability to respond to emergencies; understanding the appropriate management of sensitive information and records; and proficiency in promoting college student development and student success constructs within the student affairs field.
Possess strong communication, analytical, and problem-solving skills to review and analyze complex information.
Evidence of strong organizational skills; ability to exercise sound judgment and make sound decisions; ability to manage multiple priorities efficiently and effectively; work well under pressure.
Knowledge of Microsoft Office Word, Excel, PowerPoint, The Housing Director (THD) required. Knowledge of Banner or other student information systems and Advocate or other conduct/care-related software is necessary.
As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.
Clark University embraces equal opportunity as a core value: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.
Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.
Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.