Provide leadership, administrative oversight, direct management, evaluation, and long-term planning to the College of Arts, Media and Design undergraduate academic advising area, including advising, student retention and support programs, and other college and university-wide projects that affect CAMD students. In addition to directing the college's central advising effort, provide leadership to the chairs and faculty mentors in programs and departments in the college to develop advising and support programs, particularly for first-year students, in order to increase the college's retention and timely graduation rates. Assess the college's advising retention programs and graduation rates for effectiveness; generate reports and data on retention and graduation rates in order to provide direction for continued or future direction for college efforts. Act as the point person within the college and for the college on university committees involved with advising, retention, and graduation clearance. Other responsibilities include: the preparation and dissemination of academic policies and procedures to faculty and students; development and maintenance of technical advising support systems, databases, and web systems; planning and review of the budget. The Director also works with students and parents to resolve complex problems or conflicts that are referred internally, by the advising staff, externally, or by other offices on campus. Additionally, this position requires developing and maintaining strong relationships with faculty and staff within the college, as well as administrators around the university, in order to be an effective advocate for the college and our students.
Master's degree required; 2+ years of experience in management-level position in higher education institution required and 5+ years of experience in academic advising preferred; excellent management, organizational, analytical, interpersonal and communication skills; ability to lead and motivate professional advisors to develop creative student support programs; ability to evaluate and assess programs for effectiveness. Ability to manage multiple, concurrent and competing projects and activities, to think strategically, and to be able to create and motivate a team of professionals. Demonstrated continued professional growth and development and commitment to working with a diverse population of faculty, students and staff.
Management and Oversight of Special Projects: Work with assistant dean on long-term program planning based on assessment and evaluation of programs and analysis of data. Responsible for development and implementation of college-wide special projects related to yield and retention activities as they arise.
Management of Advising: Provide leadership, direction and management within the college's academic advising office, its professional academic advising staff, as well as to the College's faculty mentors. Responsible for oversight and assessment of all advising-related activities, new student orientation, academic reviews of students, graduation clearance, welcome week, freshman seed, etc. Effectively manage the Academic Advising staff, employing appropriate benchmarks and data to demonstrate success. Develop training programs for faculty mentors, ensure that the college and departmental level mentoring is of high quality and effective for students, with the goal of improving retention and timely graduation rates. Review college and university policies for effectiveness/sensibility and make recommendations for and implement changes. Oversee development and updates of student-related publications, including website. Represent the college on University-wide committees such as the University Retention Committee, Advising Network, FYE Committee, etc. Manage the planning, review, and compliance of the UG advising area budget. Serve as next-level advisor for students and parents who have difficulties that assigned advisors cannot manage.
Retention and Graduation Program Development and First Year Experience: Manage the college's UG academic advising programming, with the goal of increasing retention and four-year graduation rates, particularly from freshman to sophomore year. Collaborate with the UG assistant and associate deans to engage the chairs, faculty, professional advisors and college's Academic Affairs Committee on the FYE to develop programs to increase the quality of student support programs and student life within the college. Manage and oversee implementation of retention and graduation programs in collaboration with the UG assistant and associate deans. Assess programs both in the departments and the college for effectiveness. Work with the offices of Institutional Research and University Decision Support to analyze retention and graduation data and generate reports and recommendations for directions for continued and future efforts in the college. Serve on sub-committees for the University-level committee on the FYE and retention. Oversee, and coordinate as necessary, activities relating to Admissions Programs (open houses, welcome days, summer orientations).
Technology in Advising: Oversee the development, implementation, maintenance, training and use of technological systems to support the college's advising effort. Be college representative for the development and implementation of all technology-based advising support systems (e.g. Advising Technology Support committee, Argos Reporting, Student Data Task Force, Salesforce.com, etc.) Be college liaison between central university offices (e.g. Registrar's Office, Admissions, etc.) and department chairs to ensure that the college's perspective is raised, implementation is appropriate, and training is provided. Provide timely updates to faculty and professional advisors on all new systems and processes. Oversee college undergraduate student database systems, update advisors on new systems, and provide training.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.