Career Center

Communications/Training Specialist (Public Affairs/Communication Specialist -12 Month)

Job No: 531794
Work Type:
Locations: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Marketing/Communications, On-site (work in-person at business location)




Position Summary

Under the direction of the Cal Coast Student Financial Center Director, the Communications/Training Specialist will strategically support communications and training priorities for the Cal Coast Student Financial Center. This includes researching, writing, editing, and proofreading print and digital communications as well as developing marketing and communications plans that will effectively communicate student financial aid, scholarship and student billing information to students, parents, and the SDSU community. The CCSFC employs 30-50 student assistants each academic year. This also includes collaborating with on-campus partners- including student organizations, faculty, and staff- to ensure that the deadlines, processes, and other information are incorporated into programs and communications throughout the university.

The Communications/Training Specialist will also make updates and write content for the Cal Coast Student Financial Center, the Financial Aid Office, the Scholarship Office, and Student Account Services (SAS) website and manage social media content. The Communications/Training Specialist will also assist in developing marketing campaigns for specific initiatives, identify training needs, assist with scheduling and facilitating the training and work on special projects assigned by the Director of the Cal Coast Student Financial Center.

When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is required to achieve the desired results of understanding and/or cooperation.

This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence.

Division of Student Affairs and Campus Diversity

The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:

• Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
• Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff, and alumni of all backgrounds;
• Enhancing the career and educational pathways of a diverse student body, the faculty, and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;
• Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and
• Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:

'The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic, and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.'

The Student Financial Resources sub-division, within the Division of Student Affairs & Campus Diversity houses 4 separate student service offices - the Cal Coast Student Financial Center (CCSFC) and the Financial Aid Office, the Scholarship Office and Basic Needs/ECRT department. This subdivision focuses on delivering student-centered engagement in an environment that is transparent, highly regulated and compliance driven under the leadership of an Associate Vice President.

The CCSFC's focus is to provide centralized, individual financial case management and counseling to students, parents, and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office, and Student Account Services (SAS) by providing a scalable, 'one stop' shop approach to providing assistance with issues related to financial aid, scholarships, and student billing regardless of where the students and staff physically are.

The CCSFC will provide student and families with information related to the following areas:

• Financial Aid Application Assistance
• Financial Aid Resources- types of financial aid available Scholarship Application Processes
• Scholarship Application Process
• Scholarship Resources- types of scholarships available
• SDSU Educational Costs- tuition, fee, and housing costs
• Student Financial Aid Disbursements
• Student Billing Information
• Student Fee Waiver information and processes
• Financial Literacy Counseling/debt counseling, access to iGrad through Cal Coast Credit Union

The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI) with a direct reporting line to Student Affairs & Campus Diversity Assistant Vice President. The center provides customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress, and transactional-based issues.

For more information regarding the Division of Student Affairs and Campus Diversity, click here.

Education and Experience

This classification requires knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification.

Key Qualifications

• Proofreading for print and online publications.
• Experience working with the PeopleSoft Campus Solutions within a CSU.
• Knowledge of financial aid, scholarships, and student billing within a CSU.
• At least one year of experience working in a one-stop' student service environment is preferred.
• Knowledge of San Diego State University's organizational structure, policies, and procedures.
• Bachelor's degree in Communication, Public Relations, Marketing, or related field is preferred.
• Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills, successfully perform high volumes of detail-oriented tasks, and adjust to an extremely stressful, fast-paced environment.
• Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs at San Diego State University.
• Understanding of marketing and communication plans and concepts.
• Knowledge of graphic design techniques and printing production processes.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $3,761 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,761 - $6,803 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on September 29, 2023. To receive full consideration, apply by September 28, 2023. The position will remain open until filled.

The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu.


Advertised: Sep 15, 2023 (9:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/531794/communicationstraining-specialist-public-affairscommunication-specialist-12-month







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