Career Center

Department: Office of the Provost

Web Announcement:

• Works directly with the Director of Graduate Academic and Student Affairs on all responsibilities related to reviewing and processing requests for exception to policies and academic appeals;
• Supports all aspects of the process including utilizing multiple electronic workflows to review initial submission and determining what, if any, additional information is needed, contacting relevant students, faculty, or staff to obtain any needed information, critically reviewing materials using relevant policy, reviewing criteria to write summary analysis for the Director with any recommendations or questions, presenting to the Director for discussion, writing, logging, and conveying decision to relevant parties, and electronically filing all materials;
• In appeals involving faculty review committee, convenes committee, prepares and sends student appeal materials, ensures that committee reaches decision, and student is notified in a timely manner;
• Responds to inquiries from students, faculty, and staff related to submissions;
• Assists in ensuring academic unit compliance with existing university and academic policies;
• Works with the Director to facilitate enhancement of graduate student academic policies;
• Works with the Director to prepare and organize templates for use in the lifecycle of the process; and
• Maintains strict confidentiality with all materials, especially those containing student personal information.

• Serves as key team member of the Graduate Division and assists in all matters related to the operation of graduate academic affairs;
• Assists with meeting scheduling, calendaring of deadlines, graduate council planning, presentation, follow-up, and yearly strategic planning;
• Acquires detailed knowledge of relevant policies and procedures, scholarship program, Graduate Council operations, and communicates important information and updates to the university community; and
• This function includes, but is not limited to, preparing and disseminating correspondence, uploading Catalog updates as required, reviewing and answering telephone and in-person inquiries, conducting student intake as needed, responding to internal and occasionally external e-mails, assisting as needed with disseminating information and convening graduate scholarship faculty reviewers, conveying professional and timely technical assistance to administrative units, graduate programs, Schools/Colleges, and students, creating as needed and overseeing case management and knowledge management processes, and preparing and providing requested materials for internal and external audiences.

• Works directly with campus partners and the Director to perform administrator functions to further maintenance and enhancement of academic electronic workflow systems. This includes processing and organizing materials, working with partners to identify needs, troubleshooting issues that arise, granting and removing employee access as needed, gathering requirements and data for new systems as needed, assisting with coordinating testing, deployment of new systems, assessment, and reporting;
• Assists as needed with managing, updating, and maintaining the application system for at least one scholarship program and processing of all tasks related to the program. This includes working with the vendor, but is not limited to, set-up of the application, organize the reviewing and selection processes, training faculty reviewers, contacting applicants, responding to inquiries, and maintenance of the system; and
• Maintains and updates the Graduate Division webpages relevant to academic affairs by ensuring procedural content is up-to-date and submitting updates as needed.

• Bachelor's degree in related field or equivalent combination of education and experience;
• Knowledge of graduate student policies and/or similar policies, codes, regulations, or laws with the ability to facilitate the administration of related processes;
• Knowledge of and familiarity with intake or customer service support procedures;
• Knowledge of technology that can be leveraged to further academic affairs priorities;
• Skill in critical thinking and analysis;
• Skill in document review and issue identification, management, processing, editing, and proofreading;
• Administrative skills including calendaring, email, student case, and records management;
• Interpersonal skills to communicate with and effectively provide assistance to a wide variety of stakeholders including students, faculty, staff, and members of the public;
• Skill in operating applicable office equipment and software, including MS Office and Adobe products;
• Skill in time management and attention to detail;
• Ability to write concisely and clearly;
• Ability to conduct intake and process, organize, and present submission materials;
• Ability to proactively plan out and anticipate needs;
• Ability to work effectively as part of a team as well as independently;
• Ability to organize work, multi-task, meet deadlines, and work in a professional setting;
• Ability to provide excellent administrative assistance to those who interact with the Division;
• Ability to professionally navigate crucial conversations with a wide range of stakeholders including students, staff, faculty, and the public;
• Ability to strictly uphold confidentiality and other compliance requirements regarding student and Division materials and discussions; and
• Experience in a fast-paced office and strong stakeholder service experience.

• Master's degree in related field or equivalent combination of education and experience;
• Experience in higher education;
• Experience in academic and student affairs;
• Experience in graduate education;
• Paralegal experience;
• Knowledge and ability to utilize higher education software and tools;
• Knowledge of higher education academic processes and ability to communicate them;
• Knowledge of and familiarity with technology that enhances academic processes and case management with the ability to support new initiatives through collaboration with relevant partners;
• Knowledge of issues impacting first-generation graduate students;
• Skills in data gathering; and
• Ability to administer appropriate support to large committees.

Salary: Commensurate with education and experience

Location: Fairfax, VA

Mason Ad Statement:

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report

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About George Mason University

George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world. George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area. Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study. Mission. We prepa...re Mason students for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation. George Mason: Patriotism Personified. George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights. We Are in Virginia. But We Serve the World. Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time. Washington, D.C.: Land of Opportunity. Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation. At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer. You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do. There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services. In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia. Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line. Enriching Work Environment. We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive. Diversity. Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report. We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars. While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you. We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts. Interacting with people from a variety of backgrounds will: •Widen your outlook of the world, •Show you how to work and collaborate with people of differing views, •Expose you to new perspectives from people with disparate life experiences, and •Give you the social skills to interact with all kinds of people. Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities. Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems. Campus-Wide Accessibility. Accessibility @ mason provide information regarding the physical access of all campuses and online accessibility of programs and services. Information for disability related services and resources available to all employee, students, and visitors the entire university include physical access to buildings, parking policies, and emergency evacuation procedures. Accessible. We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out. Social and Cultural Venues. Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.

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