General Description:The Customer Service Specialist will serve as point of contact for both internal & external customers within the college by performing Call Center operations for NVCC. The incumbent will perform a variety of administrative & programmatic duties in support of educational programs. This position will support both inbound and outbound programs within the Call Center.Duties and TasksMake regular outbound calls to persuade prospective students to apply for admission and enroll for College courses.Contact current students to inform, remind and encourage them to take appropriate actions to ensure continued enrollment.Employ effective verbal and written communications skills in explaining College programs and services thereby increasing students understanding.Determine when mor