Candidates should hold a master's degree (or equivalent work experience) and have a track record of strong academic and professional performance. Candidates must possess a minimum of 3 to 5 years professional experience, characterized by increasing levels of responsibility, preferably in an academic or student affairs/student services environment or in HR/ corporate recruiting/ or related area; Experience in a service or leadership role such as an academic advisor/counselor/ coach/ human resources/client or customer service professional or similar capacity preferred. The successful candidate will have a passion for educating and supporting students in a higher education environment, demonstrated sensitivity to the needs of students (particularly adult learners, international students, and online learners) and knowledge of professional development and career advising practice. Candidates will serve students studying in locations throughout the world studying primarily Online.
The successful candidate will have/be:
Passion for educating and supporting students | Knowledge of professional development and career advising practices
Demonstrated sensitivity to the needs and concerns of a diverse student population;
Experience working with adult learners, international students, and online students
Student-centered and have a strong sense of responsibility for student success
Detail oriented and organized
Strong prioritization, time management, and follow-through skills
Excellent interpersonal, writing and presentation skills
Comfortable using multiple mediums to communicate, esp. in the online environment
Current and stay abreast of research in the field of academic and student affairs
Able to work collaboratively and independently in a rapidly changing environment
Initiative to exercise sharp critical thinking skills and sound judgment to problem solve independently within organization guidelines and policies
Creative in coming up with ideas to improve service to students
The ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, SEVIS, and other applicable state, federal, University, and College of Professional Studies guidelines
Comfortable operating in a fast-paced work environment, with demonstrated ability and comfort to efficaciously handle multiple tasks and projects
Proficient in the use Microsoft Office Suite tools products
Flexible in work assignments and work hours to include some evenings and weekends.
Desired Attributes: It is highly desirable for the candidate to have:
Experience in working with international and adult learners and compliance regulations in an academic advising, academic support context
have strong technological skills and experience using various software, programs, and tools;
have experience with Salesforce (Customer Relation Management system) and Banner mainframe database system Interest in working with students to navigate and understand their aspirations
40% Academic and Student Support
Actively manage a caseload of students from point of admission through program completion. Responsibilities include:
Monitor student progress through adherence to the established communication and contact plan
Connect with students using multiple modalities and in ways tailored to their preferences for communication
Engage in effective practices in academic advising.
Advocate for students while enforcing Institutional policies and regulations
Communicate regularly with students through various mediums to provide guidance and support in areas related to academics, career, and experiential education
Respond to student inquiries from point of contact to resolution; follow up on referral
Liaise between the student and the University community working collegially with other offices and departments to ensure student service functions are performed in an efficient and consistent manner
Make appropriate referrals to on campus and off campus services as appropriate to student need
Track students who become academically inactive; reach out to these students to encourage resumption of studies
Monitor a large and complex population of professional adult learners to ensure that they remain in compliance. This includes ongoing academic advising, providing information about compliance guidelines, monitoring schedules, reporting outcomes and maintaining a close partnership with colleagues in the Graduate School of Education and other key stakeholders.
15% Assessment and Data
Maintain up-to-date notes and record keeping of each student meeting including tracking of student academic progress and outcomes using the College CRM system
Assess, collect and report student data as they pertain to student persistence, retention and satisfaction
Participate in unit or College assessment efforts, including the development of benchmarks for progress
Maintain consistency and compliance within ADA, FERPA, SEVIS, and other state, federal, University and College of Professional Studies guidelines
30% Facilitates the design of individual educational and career plans for students by drafting individual course plans for all students when requested as well as updating important course sequencing documents with program changes and updates each Sumer, Fall and Winter admit term. This is done for both EdD (Stage Model and Dissertation in Practice Model Students).
Assists with tracking student progress in terms of dissertation/thesis.
Maintain, design, and update student information portals, such as the EdD Student Resource Centers on Blackboard, SharePoint, and Canvas.
Schedule defenses and create NU Approval Records for EdD students who are completing thesis/dissertation, make sure each defense is made available to students on a shared calendar, then collecting and getting those NU Approval Records signed by the committee, the associate dean, and the dean of CPS each term (Roughly 250 a year).
Communicating to students about Residency Requirements and policy requirements related to dissertation/thesis.
Assisting with hooding ceremony preparation (ceremony program, ceremony marching order)
Fielding thesis/dissertation reassignment requests (Roughly 100 per year)
15% Program development
Design and deliver programs to support the unique needs of students in caseload, including workshops, webinars, etc. that enhance and add value to the student experience in areas related to student academic and career success.
Participate in and contribute to the content and delivery of new student orientation.
Stay abreast of research and effective practices in academic and student affairs to propose ideas to better serve students
Participate as an active member of professional associations related to academic advising and career services.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.