The Assistant Director has a direct impact to ensuring a safe and welcoming environment for the users of Conference and Events Services venues and is charged with delivering the highest level of customer service to internal and external stakeholders. This role supports conferences (over 85 last year), with emphasis on evening and weekend oversight, communication with internal and external stakeholders, and student employees. They will be able to provide general information to visitors and callers, effectively communicate with external stakeholders needs, and provide exceptional customer service to visitors and events. This individual must possess a high level of cultural competency to make sure all people's identities and perspectives are welcomed in the Conference and Event Services office.
Primary Accountabilities:

Serve and support Conference Services, with emphasis on evening and weekend operational oversight, guest and client check-in's and check-out's, as well as wedding and external client event planning, contract drafts, oversight, financial estimated and invoicing. Ensure and support all aspects of a comprehensive communication plan with Conference Service stakeholders, both internal and external (external and internal clients, Ohio University alumni, Alumni Relations, Housing & Residence Life, Facilities, Custodial Services, Catering, Culinary Services, Athletics, Academic Colleges, Bobcat Student Orientation, parents, external vendors, etc.).
Support, plan and implement all aspects of Conference Services, with special emphasis on Bobcat Student Orientation, weddings, and summer conferences. This will include strategies for effective event management for thousands of guests and future Ohio University students.
Support student employee recruitment, training, scheduling, and supervision. Conference Services has had to rely on student employees almost exclusively since the pandemic. Ensuring student employees have effective training and support is essential and this FTE is responsible for the success of student employee work.
Oversee and manage student employees to perform evening and weekend check-ins for major event spaces. Coordinate schedules with reservations staff to determine peak event hours and in major event spaces. Coordinate and oversee professional development opportunities for student staff related to diversity and inclusion and resume building.

Minimum Qualifications:

Bachelor's degree

2 years' work related experience

1 year supervisory or managerial experience

Equivalent combination of education and experience may be considered

Planning Unit: Vice President for Student Affairs

Department: VP For Student Affairs

Applicants may contact this person if they have questions about this position: Gloria Matheny

Employment Type: full-time term

Advertised Salary:

Pay is commensurate with experience and credentials. Employees also enjoy a generous benefits package including, but not limited to, medical, dental, vision, short term disability, life insurance, retirement benefits, educational benefits for themselves and qualified dependents, domestic partner benefits, parental leave, adoption benefits, paid time off, and access to professional development programs. More detailed plan information can be found at:
https://www.ohio.edu/hr/benefits

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About Ohio University

Ohio University is home to one of the nation’s friendliest and most picturesque campuses. But more importantly, it’s where you can become part of a two-century tradition of excellence and embark upon a rewarding career that will make a real difference. From teaching and research to admissions, facilities maintenance, and residence life, our faculty and staff propel Ohio University’s mission of helping students become their best selves. OHIO offers competitive compensation and outstanding benefits. For a complete list of employment opportunities, please visit www.ohiouniversityjobs.com.Ohio University is an equal access/equal opportunity affirmative action institution. For more information about Ohio University’s policies prohibiting discrimination and harassment, visit www.ohio.edu/equity.

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