The Off-Campus Housing Office assists students and staff members not required or able to live in university housing with identifying secure, safe, and adequate housing off-campus. As the primary resource for the Homewood campus, this office provides support for various aspects of off-campus living including searching for housing, legal resources, and interpersonal conflicts or concerns. The office regularly assists and supports undergraduate students and provides guidance to graduate students working alongside property managers, community members, city council representatives and key university stakeholders and campus partners.
We are seeking an Off-Campus Student Living Coordinator who will report to the Director of Off-Campus Housing and directly support, create programming, and advocate for students living off-campus in the neighborhoods surrounding the Homewood Campus. The person in this role will be tasked with connecting student residents to the local community and its resources in fun and innovative ways while fostering good neighbor practices and behaviors. This position should know and understand the formal and informal departmental goals, standards, policies, and procedures which may include some familiarity of other departments within the school/division and demonstrates sensitivity to the interrelationship of both people and functions within the department.
Specific Duties & Responsibilities
Develop and coordinate events and activities for students including community fairs, neighborhood walks, bulk trash program, and monthly meetups. Maintain awareness of on-going local community activities and events for collaborative opportunities. Work closely with Student Community Liaison, JHU Public Safety, campus partners, local neighborhood associations, and community members.
Educate and advise students living off-campus, serve as a mediator between students, management, and neighbors for any conflicts, issues, or concerns that may arise.
Maintain a working knowledge of common Baltimore City rental codes, laws, covenants, and critical services; manage list of local city resources and up-to-date contact information.
Work collaboratively to build relationships between students, neighbors and the community at large. Attend local neighborhood association meetings, serve as a JHU resource for groups and community members.
Curate, edit, and maintain community and legal resource guides for students.
Create, maintain and/or update reports or documents pertaining to occupancy, demographics, and trends. Administer, compile, and distribute results of the biannual off-campus living satisfaction survey.
Coordinate and disseminate relevant community and Hopkins information to students via monthly newsletters, emails, and/or door-to-door canvassing.
Provide administrative support as needed, including setting up meetings, preparation of documents, assistance with communications, and/or event coordination and logistics. Answer calls, emails, and provide service to walk-ins; assist with conducting customer service surveys to assess student satisfaction and identify issues of concerns.
Participate in the hiring, training, and supervision of student office workers.
Manage confidential information regarding students, staff, parents, and/or others.
Stay current on common processes and procedures for university housing to field inquiries and diffuse parent/student concerns.
Maintain and edit website utilizing WordPress, digital photography and other appropriate web development software, including downloading new information, extraction of information and data, verification of hyperlinks and creation of new web pages specific to off-campus living.
Develop and implement a comprehensive social media strategy to increase the social media presence and communication within the off-campus community (Instagram, FB, twitter, etc.) Measure the impact of social media on the overall operation of the Off-Campus Housing Office. Explore and recommend new trends and/or new social media models.
Manage confidential information regarding students, staff, parents, and/or others.
Special projects and other duties as assigned.
Special Skills, Knowledge, & Abilities
Ability to think creatively, be innovative, and manage multiple projects independently and/or as part of a team with a strong attention to detail.
Strong interpersonal, communication (written and verbal), and organizational skills necessary to collaborate effectively and build strong working relationships across the department and division, as well as with external constituents. Analytical and problem-solving abilities.
Demonstrated ability to show good judgment when working with students and communicating issues that are sensitive and confidential.
Project management skills, with particular emphasis on the ability to be proactive, resourceful, and self-motivated.
Proficiency with MS Office applications (Outlook, Word, and Excel).
Experience with Adobe Creative Suite (Illustrator, InDesign, & PhotoShop), Qualtrics, and WordPress software products.
Ability to work in a student-friendly environment and support the philosophy of excellent customer service in a diverse and inclusive university environment.
*Note: This position will require some work outside of normal business hours and/or weekends. Remote work opportunities at various times throughout the year.
One to three years' experience in residence life/housing operations.
One to three years' experience in housing assignment process.
Previous work in a collegiate environment and programming/event planning skills.
Three years progressively responsible administrative experience.
Demonstrated experience with student support and advocacy.
Ability to create marketing materials, brochures, correspondence, and reports. Candidate invited to the interview is welcome to bring samples of design work.
Ability to effectively handle multiple tasks, prioritize directives from several different sources, complete projects within given time frame, and organize daily workload according to new and developing situations.
Ability to interact professionally with students, parents, staff at all levels and community at large.
Classified Title: Student Housing Administrator Job Posting Title (Working Title): Off-Campus Living Coordinator Role/Level/Range: ACRO40/E/03/CE Starting Salary Range: Min $19.50 - Max $35.00 HRLY ($55,000 targeted; Commensurate with experience) Employee group: Full Time Schedule: Monday-Friday, 8:30am-5:00pm Exempt Status: Exempt Location: Homewood Campus Department name: Housing Operations 1 Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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