Career Center

Director, New Student Programs & Family Engagement

Job No: 531500
Work Type: Management (MPP)
Location: Pomona
Categories: MPP, At-Will, Full Time, Student Services

Type of Appointment: Full-time, Management Personnel Plan (MPP II)

Anticipated Salary Range: $96,000 - $114,996 annually (Commensurate with qualifications and experience)

Recruitment Closing Date: Open Until Filled

First Application Review Date: September 21, 2023

REQUIRED- All candidates must submit the following:

• Application
• Cover letter
• Resume or CV
• Three (3) References

THE DEPARTMENT:

New Student Programs and Family Engagement (NSP &FE) is responsible for preparing the 8000+ entering students for academic and personal success by providing an effective transition to the university from the point of admission through the end of the student's first year. NSP &FE provides information, communication, programs, and services to current and prospective students (and their families) to orient them to the traditions, mission, philosophy and culture of the campus and to make them knowledgeable about Cal Poly Pomona's opportunities, resources, challenges and programs. The office designs, plans, implements, and assesses orientation sessions which are mandatory for all entering first-year and transfer students.

NSP & FE plays a critical role in the transition of prospective students to the University and serves as a central resource center for student and parent inquiries and issues. The office is responsible for integrating parents and family members into this transition process, for educating parents regarding the University, its programs, and services, and for counseling parents regarding effective ways to stay involved and support their student's continuing development. NSP & FE serves as the administrative office for the Student Orientation Programs (including on-campus First- year and Transfer Orientation and On-line orientation), Parent/Family Orientation Programs, Alpha Lambda Delta Honor Society, Welcome Week Activities, including CCP Fest and Student Convocation and both student and parent/family communication. The office is responsible for compliance with federal, state, CSU System and University requirements and the timely and accurate dissemination of information to students, parents, and campus constituents.

New Student Programs and Family Engagement (NSP &FE) is housed within the Division of Student Affairs and reports to the Associate Dean of Students, Student Experience. The office supports student success and campus adjustment, in conjunction with other campus constituents. The Division of Student Affairs strives for excellence through a shared student-centered philosophy and values of integrity, flexibility, passion, compassion, teamwork, Interconnectedness, and quality. In performing the duties assigned to this position, the incumbent is expected to consistently demonstrate attitudes and behaviors that are in keeping with the division's philosophy and values.

DUTIES AND RESPONSIBILITIES:

Departmental Management

• Serve as HEERA Manager for New Student Programs and Family Engagement (NSP &FE) Department Recommend for hire, develop, train, and provide oversight to the professional and support staff Conduct timely and meaningful performance appraisals for staff Address performance issues and take disciplinary actions as needed
• Oversee the development and maintenance of the Orientation database system, either 3rd party or via Peoplesoft and manage multiple interfaces with Peoplesoft system for Admissions and Enrollment processes and reporting
• Assess, determine, and develop business process and workflow as it relates to student matriculation, including the use of technology to enhance student and constituent services
• Provide direction to plan, develop, implement, and evaluate entering student orientation and welcome programs that support student success and a positive transition to college
• Oversee the development of an effective communication plan for parents and family members to reinforce their roles as partners in the success of their students and to provide them the information they need to serve as resources for their students
• Participate in the Slate implementation roll-out for Division of Student Affairs and identify priorities for New Student Programs & Family Engagement

Campus Leadership

• Provide Campus Leadership in Re-imagining the First Year Experience at CPP Collaborate and consult with key campus constituents in defining and meeting the needs of students and the campus--this includes an integration of communication and business processes with Admissions and Outreach and University Housing and regular meetings and coordination with Associate Deans, Department Chairs, Academic Advisors, Administrative Affairs, and Department Directors
• Chair Orientation Advisory Council and coordinate communication and services to support the university-wide efforts implemented at orientation
• Partner with Alumni Affairs and External Relations in the connection and development of a robust parent and family program.
• Co-Chair, Cultural and Identity Based Conscious Working Group
  • Determine breadth of cultural and identity-based first year services provided on campus for students
  • Coordinate communication between existing services to support the sharing of best practices and a more seamless experience for students
  • Explore opportunities for collaboration with the goal of eliminating duplicated services and more effectively utilizing current resources
  • Collaborate and facilitate the launch of a cultural and identity-conscious orientation experience
  • Design a logic model and assessment plan for the cultural orientation(s)
• Co-Chair CPP Fest, Annual Three-Day Festival Welcoming New and Returning Students
  • Determine themes that will guide the activities for the three-day event
  • Coordinate communication between existing services to support the sharing of best practices and a more seamless experience for students
  • Explore opportunities for collaboration with the goal of eliminating duplicated services and more effectively utilizing current resources
  • Design a logic model and assessment plan for CPP Fest
• Serve on the First-Year Committee
  • Determine breadth of first-year experience services provided on campus
  • Coordinate communication between existing services to support the sharing of best practices
  • Explore opportunities for collaboration with the goal of eliminating duplicated services and more effectively utilizing current resources
  • Collaborate and explore opportunities for new initiatives

Budget Management

• Develop, administer, and oversee both the Orientation Fee revenue and expenditure accounts
• Make recommendations as needed to the Fee Advisory Committee for any changes in the orientation fee structure
• Provide for the fiscal accountability of all funds received and disbursed
• Ensure appropriate audit procedures are observed and maintained.
• Prepare reports, audits, and/or program reviews Identify and negotiate internal and external partnerships for cost sharing and fiscal efficiencies
• Explore external funding opportunities through grant-writing, sponsorships and partnerships, to support the implementation of additional first-year transition programming

Assessment and Research

• Develop goals, identify learning outcomes, and appropriate methods of assessment that support ongoing quality Improvement
• Develop and maintain operational and trend reports, utilizing PeopleSoft, the data warehouse and campus dashboards
• Leverage assessment data to make determination about program direction and strategies

Campus & Student Affairs/University Representation

• Serve on the ADOS Leadership Team and incorporate divisional and university goals into the annual goals and objectives of the department Represent the New Student Programs & Family Engagement (NSP &FE) office, and the Division of Student Affairs on campus-wide committees
• Serve as institutional representatives to groups, organizations, and associations outside the University related to the orientation and transition of students.
• Maintain liaisons with representatives of feeder institutions and community agencies
• Attend national and local training conferences and keep current in student development and learning theory and best practices to ensure professional expertise and program effectiveness

QUALIFICATIONS:

• Bachelor's degree AND/OR the equivalent training preferably in student affairs, higher education administration, college student personnel, social work, counseling, or a related field
• Three (3) years of progressively responsible experience in successful planning and administration of student affairs programs.
• Experience leading or coordinating orientation and/or family engagement programs in the university setting.
• Experience with supervision, assessment/evaluation, training and development, leadership, and student involvement programs
• Must have a strong working knowledge of student development and the ability to relate to people from diverse backgrounds
• Must be flexible to work evening and weekend hours, particularly in the summer, collaborative leadership style, outstanding communication and interpersonal skills and demonstrated ability to lead, develop and motivate staff Service orientation
• Knowledge of student development/learning theory and practices, assessment methodologies, enrollment trends, marketing, and the utilization of technology
• Understanding of and commitment to diversity and the mission of a CSU polytechnic university
• In-depth knowledge and understanding of University academic and enrollment policies
• Ability to effectively plan and utilize fiscal, operational and staff resources

PREFERRED EXPERIENCE:

• Three (3) years prior experience with Student affairs related units, two of which should be with new student orientation, advising, collaborating with faculty, and progressive leadership responsibilities.
• Master's degree in higher education, student affairs administration, or other applicable discipline
• Demonstrated commitment to the practice of open and effective communication with students, faculty, and staff to build and maintain collaborative relationships is desired

COVID-19 Vaccination

Individuals who access in-person on- or off-campus University programs or activities are strongly recommended to follow the COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention and the California Department of Public Health and to follow any campus safety measures that may be recommended or required by Cal Poly Pomona to decrease the likelihood of COVID-19 transmission or illness and allow the core mission and activities of the campus to continue. The complete text of the policy may be viewed at COVID-19 Vaccinations and Other Safety Measures.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/.

Background Check

Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf.

I-9

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Conflict of Interest

This position is a 'designated position' in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/.

Outside Employment Disclosure

Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager's request. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2016-06.pdf.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.

Smoking

Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml.

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf.


Advertised: September 07, 2023 (8:00 AM) Pacific Daylight Time
Applications close: Open Until Filled

To apply, visit https://careers.pageuppeople.com/873/po/en-us/job/531500/director-new-student-programs-family-engagement









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