Support the Director and Associate Director in providing leadership to, and implementation of strategies in, the College of Arts, Media and Design undergraduate academic advising area. This position will be part of a leadership team that oversees a busy student services office serving close to 2000 CAMD students with a goal of meeting student/parent expectations for high quality advising services. The incumbent will take a hand-on role in the implementation of all advising strategies, as well as provide next-level support for escalated and more complex student issues. Other responsibilities include: Utilizing central university systems in an integrated way; maintaining a working knowledge of complex University academic policies and procedures and the ability to implement them and translate them for advisors and students; representing the College's student advising perspective on committees dealing with the implementation of systems that support advising. This position will also directly advise a caseload of students.
Master's degree required; 3+ years of experience in academic advising preferred. The candidate must have strong organizational, analytical, interpersonal and communication skills, along with comfort in learning and effectively utilize the college and university-level technology systems, degree audit and other computer systems in day- to-day advising. Ability to manage multiple, concurrent, and competing projects and activities. Demonstrated continued professional growth and development and commitment to working with a diverse population of faculty, students and staff.
Key Responsibilities & Accountabilities
(65%) Academic Advising: Advise a caseload of students. Provide overall guidance to students on their academic goals, starting from orientation through graduation. Participate in orientation sessions for new students, including pre-orientation on-line advising, course registration and presentations. Interpret and explain academic policies and procedures to students; advise on College curricular matters, the University core, major requirements, and other academic and personal issues as they arise. Act as liaison between the student and other departments on campus, such as faculty, academic departments, other University departments and academic advising offices and other campus partners, including troubleshooting for student grievances. Partner with students to map out and plan goals throughout their academic career. Monitor students' academic progress through graduation. Manage a variety of administrative activities involved in advising, including commencement list management, degree audit, transfer credit, Dean's Office certification reports, Academic Probation reviews, and student status processes.
(25%) Implementation of Advising Policies and Processes: Assist Director and Associate Director in the day-to-day implementation of Academic Advising policies and processes to increase student support, retention, and timely graduation rates. Provide hands-on support (drafting communication, organizing data, creating schedules and timelines, etc.) for multiple projects to advance the strategic goals of the Academic Advising Department. Liaise with external offices as necessary in the implementation of these projects. Represent College's perspective concerns in University-wide committees in all of the above.
(10%) Escalated Student Support: Provide additional support for students and academic advisors with complex needs. Serve as a first go-to for advisors needing an escalated level of support with cases. Liaise with faculty and external offices as necessary to resolve issues.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.