Patient Service Specialist

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB SUMMARY

Reporting to the Patient Care and Operations Manager, the Patient Service Specialist performs an array of administrative duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties will include reception, registration, and scheduling of patients; answering a high volume of phone calls; working with clinical providers regarding patient requests, concerns, and services in person and/or by means of an electronic messaging system; data entry; and other health center-related correspondence.

MINIMUM QUALIFICATIONS

Professional, diplomatic, reliable, personable, and consistent customer service skills.

Proficiency in using Windows-based personal computer workstations, sufficient to demonstrate proficiency in several computer-based applications after training. This includes EClinical Works (ECW), Five9, and other software.

Ability to process phone and in-person inquiries in a fast-paced environment.

Ability to provide clear, consistent, and accurate detailed information regarding University Health and Counseling Services.

Must work exceptionally well with students identifying as BIPOC (Black, Indigenous, and People of Color), LGBTQ students, international students, and other under-represented students and communities on campus.

Knowledge and skills required for this position are often obtained with at least two years of related office experience, preferably in a university/college health center or an applicable customer service setting and a high school diploma or GED .

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1) Reception, registration, and scheduling of patients both in-person and over the telephone.

2) Data entry: Review student immunization records, verify compliance, and enter information into the electronic medical record. Review and respond to correspondence. Interview patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.

3) Communicate with clinical providers regarding patient requests, concerns, and services in person and/or by means of an electronic messaging system.

4) Correspondence: Manage and respond to questions/requests received via email, process requests for release of medical records, etc.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Patient-Service-Specialist_R117434

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About Northeastern University

Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.

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