Fresno, California
Philadelphia, Pennsylvania
Urbana, Illinois
San Jose, California
Northridge, California
Santa Cruz, California
Chattanooga, Tennessee
Los Angeles, California
Washington, D.C.
Posted: 07-Sep-23
Location: Baltimore, Maryland
Salary: Open
Internal Number: 110810-en_US
Johns Hopkins Carey Business School is seeking a dedicated higher education professional to lead the tutoring center as the Assistant Director of the Student Success Center (SSC). The Assistant Director is responsible for strategically leading the Center in meeting the needs of a 4,000+ diverse student body including domestic, international, full and part-time, in-person and online. The Assistant Director will collaborate with a wide range of academic and student affairs staff as well as faculty to determine student needs, envision programming, implementing and evaluating student success initiatives. The oversight of all SSC initiatives directly supports the goal of the school to retain, educate and graduate students in a timely manner. This position is key to student academic success.
The Assistant Director will report to the Sr. Director for Academic Programs and will directly hire, train, and supervise 10-15 tutors. Key areas of responsibilities include: 1) management of people, projects, and platforms; 2) operational management including maintaining tutoring appointment system, staffing appropriately and within budget; 3) strategic planning, design, implementation and evaluation of academic support services; 4) curriculum design, training, management and evaluation of all tutors; 5) campus outreach to establish and utilize collaborative partnerships.
Occasional travel to DC is expected.
This position is currently categorized as hybrid, defined as 3 days a week on campus.
Specific Duties & Responsibilities
Leadership & Management
- Serve as the liaison to LinkedIn Learning, work to establish greater collaboration amongst academic programs and offerings, monitor engagement, and build the portfolio that is curated for students. Promote platform and value of engagement from Admissions through graduation.
- Regularly meet with course leads, program leadership and academic advising to identify key areas of support for students and understand mastery of subject matter required for tutors.
- Work collaboratively with other departments such as IT, Office of Faculty and Research, Academic Programs, Career and Life Design, and Academic Advising to market services, discuss opportunities and challenges, and ultimately make decisions on needed changes, updates, addition or deletion of programming, platforms, tools, strategies, and engagement.
- Align and advocate for resources to meet priorities.
- Establish and uphold Center policies and disseminate to students, tutors and key stakeholders
- Manage tutoring email inbox and respond to student inquiries
- Recruit, hire, supervise and evaluate approximately10-15 tutors. Conduct tutor meetings on a regular basis. Ensures ongoing development to support high-quality services delivery; promotes best practices in field. Ensure frequent, clear and motivating communication and coordination of office targets, activities, decisions and results.
Planning & Assessment
- In partnership with Academic Programs, create a comprehensive menu and schedule of academic support services to meet specific student needs each semester based on course offerings to include but not limited to in-person and virtual: one-on-one tutoring, group sessions, and workshops.
- Coordinate skills-based workshops during Continuous Onboarding that are offered to all students.
- Determine additional needs for support to include workshops based on needs. Create and teach sessions and workshops or recommend plan to address student needs with outside presenters or programs (i.e. LinkedIn Learning)
- Plan and execute an optimal schedule of business hours to accommodate a diverse student body to include full-time in-person students, part-time in person students, flex and online students, international and domestic students.
- Provide leadership and implement the development and implementation of assessment strategies to collect, manage and report data related to the academic success, retention and satisfaction of students.
- Lead one-on-one and team meetings with tutors
- Coordinate a comprehensive evaluation of all SSC activities to support student success; create and administer assessments for evaluation,
- Analyze data, identify trends and develop reports based upon contact and assessment data. Make recommendations for future action.
- Periodically initiate and execute benchmarking and industry standards reviews for evaluation/improvement purposes.
- Keep abreast of national trends in higher education and remain current in the field of retention and student success. Benchmark other tutoring centers and academic offerings at grad schools and graduate business schools.
- Evaluate SSC platforms (currently Traccloud) and make recommendations as needed and in response to user feedback.
- Develop, deliver presentations, and promote the SSC to new and current students by participating in orientations, resource fairs, and other events.
Campus Outreach/Collaborative Partnerships
- Collaborate with faculty, staff and students to develop programs, services or opportunities to support the academic success and retention of students.
- Collaborate with the Program Directors and Managers to enhance the academic success and retention of students.
- Participate in school meetings to stay current on student needs and collaboratively design new or updated programming to meet the diverse and changing needs of students.
- Actively participate in Orientation and Continuous Onboarding by creating and/or facilitating sessions.
- Strengthen ties with other JHU tutoring centers.
- Support Academic Enrichment programs
Special Knowledge, Skills & Abilities
- Knowledge and practice of student success theories
- Solid knowledge of adult learning theory, practice and instructional/curriculum strategies, and student development theories
- Knowledge and practice working with domestic and international students
- Knowledge of best tutoring and/or supplemental instruction practices
- Strong verbal communication skills, including public speaking
- Strong written communication skills
- Strong analytical, planning, supervision, management, and operations skills
- Strong intercultural competence and ability to work with diverse populations
- Effective diplomacy skills
- Excellent organizational and time management skills
- Excellent interpersonal and customer-focused skills
- Able to create and use metrics to evaluate services
- Ability to work collaboratively with students, staff, and faculty
- Ability to interpret needs/recognize problems and make recommendations on improving
- Ability to innovate and execute. Able to think independently. Able to contribute individually and collaboratively.
- Mature, self-directed, and intrinsically motivated
- Dedicated to continuous learning and professional development
- Excellent work ethic: respect, accountability, empathy, collaboration, innovation, curiosity, results-driven
Minimum Qualifications
- Bachelor's Degree
- Three years related experience
- Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula
Preferred Qualifications
- Master's Degree in Higher Education, Student Personnel Services, Leadership Development, or a related field of study strongly preferred
- Minimum of two years of experience managing or delivering academic tutoring, supplemental instruction, and/or academic support in higher education
- Experience developing, articulating, operationalizing, and assessing strategic priorities
- Budget experience preferred
- Experience working with graduate business and/or international students preferred
Classified Title: Student Services Administrator
Job Posting Title (Working Title): Assistant Director Student Success Center
Role/Level/Range: ACRP/03/MC
Starting Salary Range: Min $46,560 - Max $81,650 annually ($62,000 budgeted; commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday with occasional evenings and weekends to support tutoring activities
Exempt Status: Exempt
Location: JH at Harbor East (Hybrid)
Department name: Academic Administration
Personnel area: Carey Business School
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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