Coordinator of Student Success Programs (Student Services Professional 1 -MR07)
Student Success Center
University of Tennessee at Chattanooga
The Coordinator of Student Success Programs exists to support and facilitate student transition programs in Student Success Programs (SSP). This position reports to the Director of Student Success programs, and will work collaboratively with students, faculty, and staff across campus in the planning and execution of both large and small-scale programs. The Coordinator will also be responsible for the training and supervising up to 50 student peer mentors.
Duties and Responsibilities:
Recruit, hire, train and supervise peer mentors to support summer transition programs, first-year efforts, first-gen efforts, and other success initiatives; develop and lead comprehensive training for new mentors and conduct on-going development and support throughout the academic year; provide performance feedback and coaching to peer mentors; create and monitor budget for mentor recruitment, training and payroll. Enter time for biweekly/monthly payroll.
Coordinate and support large and small-scale programs and activities that support student transition and retention efforts in collaboration with the Director; responsibilities include planning, organization, operations, and student involvement in on/off-campus activities and events; manage the logistics (housing, dining, and other student needs) for residential programs; perform some administrative tasks such as contracts, purchasing, and monitoring operational expenses; attendance/oversight of some evening/weekend events.
Actively recruit students to participate in programs; maintain on-going communication with prospective/new students, families, and local K-12 educational representatives for recruitment and support of transitional programs; attend campus-wide recruitment events to market student success programs; conduct information sessions at high schools and during new student orientation sessions.
Assist the Director and faculty partners in the implementation of other student success efforts including the First Year Experience program, Common Reading, and First-Gen programming, responsibilities may include teaching one or more sections of FYE course and collaborating with campus partners on related initiatives.
Assist the Director with program assessment of student success initiatives including monitoring the progression of program participants, conducting student focus groups, and launching/compiling student satisfaction surveys.
The ideal candidate will possess the following:
- Excellent professional oral, written, and interpersonal communication skills
- Strong problem-solving and critical thinking skills
- Strong organizational and time management skills
- Establish and maintain working relations with diverse constituencies
- Knowledge about barriers and challenges related to post-secondary degree attainment
- Ability to use relevant computer technologies and software
- Demonstrated ability to plan, organize and coordinate events and programs
- Ability to work/collaborate with internal and external constituents to foster positive relationships
Review of applications will begin September 15, 2023 and continue until the position is filled. Applications received by this date will receive priority consideration.
Minimum Qualifications: Bachelors degree in relevant field; two years of experience in higher education; experience with coordinating student activities or programs; experience working with students on the transition to college.
Preferred Qualifications: Masters degree; experience with related student success programs (bridge programs, first year experience programs, first-generation student programs, etc.); experience with program assessment and evaluation; prior supervisory and training experience.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
