Career Center

Director, Care Services

Job No: 528791
Work Type: Management (MPP)
Location: Pomona
Categories: MPP, At-Will, Full Time, Student Services

Type of Appointment: Full-time, Management Personnel Plan (MPP II)

Anticipated Salary Range: $96,000 to $103,008 annually (Commensurate with qualifications and experience)

Recruitment Closing Date: Open Until Filled

First Application Review Date: August 7, 2023

REQUIRED- All candidates must submit the following:

• Application
• Cover letter
• Resume or CV
• Three References

THE DEPARTMENT:

This leadership role would serve with the Division of Student Affairs which supports leadership and administrative support to over twenty-five (25) units with over 300 career positions, and an additional 700 students and 50 limited staff. Due to the increasingly diverse student population of approximately 30,000 students at CPP and a divisional reorganization, the position will work to build, lead, and sustain a new office rooted in student success, support, and advocacy.

Within a new created Care Center, this role would lead case management and basic needs services for campus. This Director would work closely with university staff and faculty across campus and particularly with the Dean of Student's Office, Disability Resource Center, Office of Student Conduct & Integrity, University Housing Services, Financial Aid, Counseling and Psychological Services, Health and Wellness Services, and CPP Enterprise Services, off-campus agencies (e.g. health clinics, hospitals Including County of Los Angeles Department of Mental Health, mental health therapists, City and County social services organizations), as well as families, friends, and/or guardians of students in order to support the success of at-risk students referred to the Center. This role would work to reduce the adverse impact of challenging situations through connection with campus partners, community-based organization resources and support systems and would encourage continued success through individualized planning. The primary goal is to eliminate resource -seeking exhaustion that students experience when searching out services

DUTIES AND RESPONSIBILITIES:

Department Administration

• Provide effective administrative leadership, supervision, and budget management to the Care Center which consists of case management and basic needs services.
• Supervise all full-time staff within the Care Center including Case Managers, Program Coordinators, and an Administrative Analyst.
• Participate in the development and implementation of goals, objectives, policies, and priorities for the areas of oversight; recommend, within program policy, appropriate service levels and resources; recommend and administers policies and procedures.
• Address the needs of students who are experiencing emergencies such as illness, hospitalization, personal challenges, and psychosocial issues through a variety of interventions, referrals, and follow up services through a coordinated approach.
• Develop and standardize procedures and methods to improve and continuously monitor the efficiency and effectiveness of the areas of oversight, service delivery methods, and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and makes recommendations to the Dean of Students.
• Create and sustain a campus-wide culture of care model: a campus-wide support network that identifies and assists students who are struggling to cope with the myriad complex challenges of university life.
• Participate as a key member of the Students of Concern Team and collaborate on action plan to address concern. Serve as Chair of the team in the absence of the Dean of Students, as needed.
• Analyze trends in service utilization and program outcomes; develops and implements innovative care models, service delivery and prevention initiatives based on findings, in consultation and collaboration with campus stakeholders.
• Identify external opportunities for partnership and funding to support programs and services related to student wellbeing and basic needs.
• Develop and provide culturally relevant training related to basic needs, case management, and supporting students in distress for faculty and staff.
• Establish and maintain relationships with community leaders and public/private agencies to encourage participation, stimulate interest, and coordinate campus projects with assigned programs and activities.
• Oversee all Care Center grant activities including: developing grant proposals in conjunction with the Dean of Students that meet funding agency requirements and priorities, writing the grant narrative and completing all required forms and documents, ensuring all reporting requirements are met, and establishing and maintaining contact with funding agency personnel and potential grant partners.
• Oversee the Care Centers assessment Assists with the collection, analysis, and reporting of students in distress and other student referred for supportive services.
• Maintains communication with campus offices, faculty, and administrators involved in crisis cases, advising them on the progress of cases and the best course of action regarding a distressed student. Provides consultation to reporters regarding managing current and future contact with the student in distress.
• Implements selected recommendations for improvement and augmentation of the current mental health services, particularly new initiatives.
• Remains current on prevailing best practices in the field of threat management, college student mental health, and behavioral intervention teams. Attends training annually, and as needed.

Cluster & Cross-Divisional Partnerships

• Collaborate with multiple campus stakeholders (students, staff, and faculty) to design, implement and coordinate programs in alignment with CSU's Basic Needs Initiative: campus leadership and innovation; programs and services that support students towards their goals of college completion; collaboration and partnerships with community and governmental agencies; and research and curriculum.
• Collaborate with the Office of Student Success, Dean of Students Office, the Career Center, and other campus stakeholders to build a culturally relevant retention framework for all cultural and identity-based centers (elements of academic coaching, student success strategies/skills, peer mentorship, health/wellbeing support, etc.)
• Collaborate with students, staff, and faculty, including counseling faculty, in identifying gaps in services; develop appropriate strategies to address these gaps and collect data to demonstrate progress.
• Plans and implements publicity/marketing to promote the Care Center and its services.
• Coordinates, plans, and implements workshops/training for various audiences regarding the Students of Concern Team and holistic well-being care and support of students.
• Coordinates programs to support at risk students, including exploring new and innovative ways to engage students, faculty, and staff.

Professional Development & Other Duties as Assigned

• Stays abreast of current literature, ongoing trends, demographic changes, laws and policies that impact the diverse student body. Research and identify current issues in higher education both locally and nationally; awareness and insight into emerging issues (basic needs, case management, mental health).
• Continually assess student needs and interests, as well as remain abreast of current, model practices in the field of student affairs as it relates to identity development, student behavior; utilize relevant data, scholarship, and student development theories/models in planning and developing programs and services designed to actively foster student learning and promote students' holistic success.
• Ensures staff have a professional development plan that incorporates and encourages best practices.
• Performs other duties as assigned incidental to the nature of the position or appropriate to the missions of the Students of Concern Team, the Care Center, the Division of Student Affairs, and the university.
• Represent the department through committees, services on campus, community, and professional development identified by incumbent and agreed upon with supervisor.
• Supports the Division of Student Affairs on collaborative initiatives related to supporting and advocating for students.

QUALIFICATIONS:

• Master's degree in Higher Education, Social Work, Counseling, or related field required or any combination of education, training or experience that provides the required knowledge, skills, and ability to perform the job.
• At least 5 years of experience in a college or university setting. Experience managing response to crisis situations and leading or working as part of a case management team.
• Strong commitment to serving historically underrepresented and underserved students, low-income students, first-generation students, and other disadvantaged student communities.
• Knowledge and experience in areas of student services, food and housing security, state, and federal resources.
• Ability to understand and analyze data and research findings to help drive decision making and direction in the development of programs and services to most effectively serve students.
• Demonstrated track record of success cultivating student success initiatives addressing student equity gaps.
• Knowledge of support resources on state and federal level that address housing and food security.
• Must have demonstrated broad knowledge and experience in areas of student services, student health, student mental health, and food and housing security.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the system with the ability to establish and maintain effective working relationships within a diverse population and with those from various backgrounds. Ability to interpret and apply policies, procedures and use judgment and discretion to act when precedents do not exist.
• Ability to plan, execute, and evaluate large-scale, complex events with broad, visible impact.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing in a fast-paced environment and to a diverse and often large audience.
• Ability to be a creative leader and manager who draws on knowledge and strengths of the team to develop and advance the vision, mission, and goals of the areas of oversight.
• Practical and theoretical knowledge of supporting student success and understanding student development theory.
• Experience developing and sustaining partnerships with community-based organizations, governmental agencies, and other potential public health partners to advance student health and wellbeing.
• Demonstrated ability to translate knowledge/expertise into long-term strategic initiatives that can be implemented effectively across and within the campus community.

PREFERRED EXPERIENCE:

• Seven years of experience managing staff and skilled professionals in a university environment.
• Experience with case management, basic needs. and mental health leadership.
• Experience in a larger, complex, and diverse public higher education institution.

COVID-19 Vaccination

Individuals who access in-person on- or off-campus University programs or activities are strongly recommended to follow the COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention and the California Department of Public Health and to follow any campus safety measures that may be recommended or required by Cal Poly Pomona to decrease the likelihood of COVID-19 transmission or illness and allow the core mission and activities of the campus to continue. The complete text of the policy may be viewed at COVID-19 Vaccinations and Other Safety Measures.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/.

Background Check

Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf.

I-9

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Conflict of Interest

This position is a 'designated position' in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/.

Outside Employment Disclosure

Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager's request. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2016-06.pdf.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.

Smoking

Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml.

EEO

Cal Poly Pomona is an Equal Opportunity Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf.


Advertised: July 24, 2023 (9:00 AM) Pacific Daylight Time
Applications close: Open Until Filled

To apply, visit https://careers.pageuppeople.com/873/po/en-us/job/528791/director-care-services









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