This position will support the mission and vision of Baylor University by supporting the Business School's goal of increasing graduate enrollments and successfully tracking the student journey to graduation. This position will facilitate the design and maintenance of a CRM for the purpose of tracking data and communicating with Leads, Applicants and Enrolled students, helping to achieve enrollment and retention goals.
A Bachelor's degree, less than one year of relevant experience, and an active Christian faith are required. A Masters' degree and three years of relevant experience are preferred. Experience will be considered in lieu of the education requirement. The selected candidate will be allowed to work remotely or on-site.
All applicants must be currently authorized to work in the United States on a full-time basis.
A deep knowledge of information systems technologies combined with an understanding of enrollment management processes, standards, and trends.
Ability to work collaboratively with colleagues to ensure CRM processes function effectively to meet enrollment goals, support student services, and maintain alumni engagement.
Strong analytical and critical thinking skills to manage data with a high level of accuracy.
Knowledge of statistics, datasets, queries, report writing and workflows.
Ability to manage multiple priorities and meet deadlines.
Technical expertise in database design and experience working with Salesforce is preferred, but not required.
What You Will Do
Interact and work with Graduate Program Directors to ensure superior customer service to prospects, applicants, and enrolled students.
Develop email templates and communication workflows that reflect unified graduate branding and program-specific messaging. Communication workflows should be dynamic, updating automatically as prospects navigate through the recruitment funnel.
Develop reports and dashboards in CRM to track Tasks, Events, and Campaigns in order to evaluate successful recruitment and retention strategies.
Manage relationships with the University's Graduate School and IT Department to maintain Grad Business CRM (Salesforce) operations, by coordinating data transfers between systems:
Salesforce and University application system (Slate)
Salesforce and third-party vendor CRM
Salesforce and University Student Information System (Banner)
Website RFI forms and Salesforce.
Evaluate evolving technology in the competitive landscape of business school education and execute updates and changes to the Grad Business CRM (Salesforce), including all necessary testing. Provide training for CRM users.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $60,000 - $70,000. The full salary range for this position classification is $51,567.56 - $85,089.77.
This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certification, analysis of internal equity, and other business and organizational needs.
What You Can Expect
As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.
About Us: Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylors commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply. EEO/M/F/Vets/Disabled
Baylor University is a private Christian university and a nationally ranked research institution, consistently listed with highest honors among The Chronicle of Higher Education’s “Great Colleges to Work For.” The University is recruiting new faculty with a deep commitment to excellence in teaching, research and scholarship. Baylor seeks faculty who share in our aspiration to become a tier one research institution while strengthening our distinctive Christian mission as described in our strategic vision, Pro Futuris, and academic strategic plan, Illuminate.