Directly supervise multiple professional staff members in various areas including Operations, AV& Tech Services, Building Environmental Services and Maintenance. Indirectly responsible for a staff of approximately 20 full-time staff and 100 student employees.
Develop bi-annual operating budgets, in conjunction with the Director and staff, including fee-funded and revenue-producing initiatives (labor, equipment, supplies, utilities, contracts, insurance, etc.).
Oversee all human resource functions, directly or indirectly, for permanent staff and student employees, to include, but not limited to, position description development, selection, hiring, training, supervision, evaluation, counseling and grievance resolution.
Oversee, with the guidance of the Director, projects initiated for department, ranging from process improvement to construction.
Establish and maintain relationship with university Facilities Management, specifically related to zones, grounds, and all other departments within Facilities Management for success of both the Popp Martin Student Union and outdoor event spaces.
Ensure exceptional facility maintenance and housekeeping services that provide and maintain a clean, attractive, comfortable, and safe environment for all students, faculty, staff, and guests, while offering comprehensive and excellent customer service at all times.
Ensure compliance with University regulations governing fire safety, sanitation, employee and guest safety, building security, purchasing, and fixed asset and equipment inventory control.
Oversee the building and space management and hospitality services that ensure daily operations/events run smoothly and safely, providing a level of service and knowledge that defines the campus standard for excellence.
Oversee operations, technology infrastructure, and reserved space for the Student Union, and other event-related campus space that support a wide variety of meetings, programs, and conference activities for the campus community.
Maintain working knowledge of all programs and functional teams, policies, and practices within oversight in order to share that information to the university community and make decisions as necessary.
Develop, implement, promote, enforce, and evaluate policies, processes, and procedures for all areas within oversight.
Develop and oversee protocol and procedure reviews and updates for all areas within oversight.
Problem solve and make decisions for each area within supervisory responsibility.
Lead unit level transitions of programs and functional areas within supervisory oversight, including growth of programs in response to campus needs.

Minimum Experience / Education:

Required Minimum Qualifications:

Bachelor's degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four year college or university and at least three years of program administration experience, including at least one year of supervision; or an equivalent combination of training and experience.

Preferred Education Skills and Experience:

Master's Degree in Student Affairs, Business, Organizational Development, or related field preferred.
3-7 years of relevant experience facilities management, event management or general operations. Experience in a student union preferred.
Experience with staff development and human resource management skills including an ability to apply developmental concepts in the areas of advising, leadership development, and education programs.
Proven ability to manage and provide leadership for a diverse set of people, facilities, programs, and services, progressive supervisory experience preferred.
Previous project management experience. A variety of project management experience, ranging furnishing replacements to construction is preferred.
Ability to develop strong cross-departmental relationships and partnerships.
A comprehensive understanding of the role of a College Union on a University campus.
Excellent critical thinking and communication skills.
Willingness and flexibility to work in unstructured situations at variable hours and on weekends.

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About The University of North Carolina at Charlotte

UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.

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