The Office of Academic Support helps undergraduates thrive in a competitive academic environment through a variety of programs that focus on building skillsets around academic success. The Office of Academic Support offers small group and one-on-one peer to peer services through the PILOT Learning Program (PLTL), The Learning Den Tutoring Program, and The Study Consulting Program. The Office of Academic Support also supports Arrive and Thrive: Introduction to Hopkins, which is a large freshman seminar course that integrates learning strategies, technologies, and personal support to enable students' successful transition to college-level study.
We are seeking an Assistant Director if Academic support who will report to the Director of Academic Support and supervises one administrative support position, one graduate assistant, and approximately 175-250 student employees. The Assistant Director is responsible for assisting with the student staff supervision and training, overall program organization and by maintaining partnerships with targeted groups of student support services including first generation (FLI), international students, Center for Student Success programming including Success Coaching, Office of Multicultural Affairs programming, and student athlete support. The Assistant Director of Academic Support is responsible for the efficacy and efficiency of programming, both in supporting students intellectually and in building community centered on academics. The Assistant Director is responsible for overseeing all group tutoring, drop-in tutoring, and one-on-one tutoring support.
The Assistant Director researches, develops and maintains academic programs and support services to improve student's general academic performance and increase retention. This includes recruiting, hiring, training, supervising, and evaluating mentors, leaders, and program assistants. S/he will make recommendations and provide leadership and expertise in the implementation of these programs, including training tutors and evaluating the effectiveness of these programs regularly. The Assistant Director may work individually with students through a triage process to make recommendations of support resources to aid in student success. S/he may develop and deliver various workshops and presentations relating to course performance and academic success, which may require a specialized knowledge of specific reading comprehension, writing instruction, and other learning methodologies. The Assistant Director will also work with academic and administrative offices across campus to support students in crisis and to improve overall retention rates in our challenging curricula.
Specific Duties & Responsibilities
Supervises one administrative support position, one graduate student, and approximately 175-250 student employees.
Oversees the hiring, training, and supervision of approximately up to 250 student staff each academic year.
Oversees the study group program each semester to match students into study groups based on course needs.
Forms and runs student advisory board to create and implement internal and external student programming with student input.
Manages the implementation and launch of Penji, a platform for academic support services.
Manages program evaluation process for group, drop-in and one-on-one tutoring services and provides feedback to tutors with the goal of continual program improvement.
Oversees the management and continual improvement of programming within academic support.
Coordinates finals support initiatives including managing open study spaces across campus during reading period and final exam period.
Works closely with the Center for Student Success and Athletics Department to develop specialized programming for identified at-risk students.
Creates and maintains a vision of quality student academic support services by developing, implementing, and assessing course-specific tutoring programs.
Envisions strategies for future programs and technological innovations to enhance student learning.
Evaluates academic support programs, monitors effectiveness, and improves quality.
Works with students in a 1 on 1 relationship to assess academic support needs and create academic support plans.
Provides continual support for undergraduate students in need of academic guidance.
Collaborates with faculty, administration, and staff regarding student learning needs.
Encourages meaningful conversations with students to explore issues of academic performance, decision-making, independence, and integrity.
Uses specialized knowledge of web design to create and maintain website information for academic support; creates and maintains the Academic Assistance website and updates the tutoring online scheduler web site.
Creates and maintains student staff schedules, room arrangements, dates, time, etc. for delivery of workshops and tutoring sessions.
Works with the First-Year Experience staff to plan and conduct academic components of Orientation.
Leads group meetings, speaks to parent and student groups, and leads workshops.
Represents the Office of Academic Support during regular interactions with other administrative offices including: Admissions, Student Financial Services, Registrar, Dean of Student Life, Athletic Center, Life Design, Counseling Center, and Pre-Professional Advising.
Serves on University-wide or Homewood Student Affairs committees as necessary.
Maintains annual CRLA program certification as well as track and monitor student CRLA certifications
Special Knowledge, Skills, & Abilities
This position requires a leader who can work both independently and collaboratively to guide academic support programs; a highly organized and detail-oriented individual with knowledge of learning and study strategies and assistive and/or instructional technologies.
Ability to interact well with faculty, staff and students; ability to identify academic problems and their effective solutions; understanding of the needs and interests of undergraduates and faculty.
Excellent oral, written and interpersonal communication skills; ability to interact well with diverse internal and external clientele; and commitment to providing a nurturing approach to learning.
Mastery of Microsoft Office suite software; knowledge of HTML programming and web development software; ability to quickly learn and master new software, including tutor tracking software, such as Tutor Track; experience creating and maintaining databases.
Strong leadership skills and experience in supervising both professional staff and support staff as well as graduate and undergraduate students.
Experience supervising large numbers of students; previous experience training students how to be a mentor and/or teaching assistant and in assessing their effectiveness.
Knowledge of learning theory and/or best practices/certifications for tutor training and tutor programs. Strong analytical skills; ability to strategize and create streamlined processes.
Proficiency with databases and spreadsheets . Ability to manage competing priorities. Knowledge of current professional student population needs and impediments to persistence.
Familiarity with federal and state laws regarding student admissions, counseling and record keeping.
Strong verbal and written communication skills, including ability to draft and prepare original correspondence.
Ability to relate well to a diverse student body, understand the needs of students from underrepresented backgrounds, and appreciate and be committed to diversity in medical education.
Demonstrated success in providing friendly, high-quality service with effective outreach abilities.
Excellent organizational skills.
Ability to interact in a professional manner with faculty, students, staff and the public. Ability to multitask and work independently is essential.
Must have strong collaborative, consensus building, and problem-solving abilities.
Master's Degree is required, preferably in student affairs, higher education, counseling, or related fields.
Three years of relevant experience required, including progressively responsible experience in advising students, training and development of programs and resources for college aged students or similar populations, establishing and maintaining collaborative working relationships with faculty, staff, and students in a college campus environment and planning and/or coordinating events.
Minimum of 5 years of related experience is required to include instruction and/or tutoring experience and knowledge of how students learn, or an equivalent combination.
Experience in developing student success or learning assistance centers in a higher education setting.
Direct involvement and/or working experience with orientation or first-year programs is preferred.
Classified Title: Student Success Advisor Job Posting Title (Working Title): Assistant Director of Academic Support Role/Level/Range: ACRP/04/MD Starting Salary Range: Min $55,200 - Max $96,600 Annually (Commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 8:30am-5pm Exempt Status: Exempt Location: Hybrid/Homewood Campus Department name: Academic Advising Personnel area: School of Arts & Sciences
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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