Career Center

SUMMARY DESCRIPTION: The Assistant Director of Advising & Retention will assist in providing leadership to the Advising Department with a focus on advisor training, operational management and assessment of student learning and satisfaction.  They will manage the advising and retention components of student success technology.  The Assistant Director will be a liaison across campus to facilitate the delivery of a holistic advising experience inclusive of academic, career and transfer advising to new and returning students.

OVERALL PURPOSE AND RESPONSIBILITY:

The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

INSTITUTIONAL EFFECTIVENESS:

Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Assist with the advising of students in accordance with the department’s advising model.
• In the absence of the Director, provide leadership to the Advising Department.
• Collaborate with other EMSS departments and other campus divisions to implement student success programming, with a particular emphasis on guided pathways.
• Provide operational management to the Advising Department including, scheduling, queue management, and assessment and revision of the method of service delivery.
• Supervise part time Academic Advisors and others, as needed. 
• Coordinate on-boarding and professional development for the Advising Department and advising related needs across campus. 
• Facilitate technology training for systems used by Advising team, including but not limited to Student Information System, Retention System, Queue Management, virtual meetings platforms, and google suit.
• Provide direct support and coordination for development & assessment of learning outcomes in compliance with current Middle States standards.
• Work with the Director of Advising on continued assessment and integration of the retention system, including retention alerts and training across campus.
• Assist with the use of predictive analytics and data analysis to facilitate data driven decisions for the Advising Department.   
• Assist with the coordination of retention related outreach, meeting with institutionally targeted populations.
• Assist with the identification and completion of Advising and Retention department goals in coordination with the Director and Advising team.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education Required:

Master’s Degree in Counseling, College Student Personnel, Higher Education, or related field.

Experience Required:

• Direct experience with the delivery of academic advising in a higher education setting with preferred experience with student transfer at the 2- or 4-year level.
• Experience in development of student learning outcomes and assessment. 
• Experience in program and workshop development.
• Minimum of 2 years of demonstrated leadership in student services, higher education, or a related field.

• Experience supporting at-risk, probationary, first generation, and / or transfer students.

Skills/Abilities /Knowledge /Other Requirements

• Strong interpersonal skills with the ability to communicate effectively and persuasively.
• Strong project management and organizational skills: ability to set priorities and meet deadlines while balancing multiple projects.
• Ability to adapt readily to changing situations.
• Proven ability to work collaboratively with a variety of internal and external clients.
• Ability to work independently with minimum supervision.
• Ability to understand, interpret, and implement policy and procedures and to problem solve effectively.
• Ability to engage and contribute effectively in planning and organizing work products and programs/activities carried out by the Division.

About Rowan College at Burlington County

Rowan College at Burlington County, a comprehensive community college, provides all individuals access to affordable and quality education.

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