Senior Associate Director Evaluation, Processing and Articulation
University of California Santa Cruz
Location: Santa Cruz, California
Internal Number: 4516661
Senior Associate Director Evaluation, Processing and Articulation
Location: Santa Cruz Job ID: 57837
This position is based at the UCSC Campus, with a possibility to work a hybrid/remote schedule with a minimum of 2 days in the office per week.
The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is: 09-18-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
The Office of Undergraduate Admissions generates, reviews, and processes in excess of 67,000 applications and serves approximately 38,000 campus visitors each year. The office has 44 career staff FTE, 45-50 part-time/temporary staff, and 150 student staff. Staff work locally and regionally throughout California and the nation.
The office is part of Enrollment Management, which includes Financial Aid and Scholarships, Orientation and Undergraduate Admissions. Enrollment Management is part of the multi-faceted academic Division of Undergraduate Education. Undergraduate Admissions, Enrollment Management and Undergraduate Education work closely with select Academic Senate committees.
Since its founding in 1965, the University of California, Santa Cruz, has grown from 652 students to nearly 19,000 students (2017-18) and earned international distinction as a world university with high-impact research, ranking 3rd in the world for research influence by Times Higher Education, and among the top 50 universities in the world, according to the U.S. News and World Report 2017 Best Global Universities rankings.
A campus with world-class facilities and one of the most visually spectacular settings in higher education, UC Santa Cruz offers rigorous academic programs and cutting-edge research opportunities. At the core of our progressive educational approach are our 10 distinctive residential colleges, which organize the campus into smaller living/learning communities.
The Associate Director for Evaluations, Processing and Operations (EPA) provides leadership and direction to the units responsible for application evaluation for admission and transfer credit to the University, processing of student records, and articulation. The Associate Director establishes operational policies and procedures, ensures policy compliance and security of student data and records; manages human and budget resources; and recommends actions to the Director regarding short and long range planning and serves on systemwide and campus committees.
The Associate Director assesses workflow, designs and implements strategic operations plans to ensure priorities, deadlines and goals are met, with a focus on increasing efficiencies through technological solutions. They recommend changes to operations; developing or updating policies, business processes and training documentation to ensure business continuity. The AD is responsible for leading EPA units in maximizing human and financial resources to achieve system-wide and campus enrollment goals.
The Associate Director has overall responsibility for working cooperatively with the academic senate, administrative and academic units across campus (faculty, deans, directors, staff) as well as high school and community college officials and prospective students and their families - in support of the university's academic mission/programs; is the central communication source in the office for admissions policy; serves as the primary department contact for the colleges, deans and faculty relative to applicant data and records.
The Associate Director must articulate a vision for their units, communicate clear expectations and mentor a team of six direct reports. In the absence of the Director, the Associate Director will act for the Director in campus and systemwide meetings on matters that fall within their purview. A member of the executive leadership team, the AD will work collaboratively with colleagues to strengthen infrastructure, take a digital first approach, and ensure proper alignment of resources to achieve campus enrollment goals. Annual admission goals: 1) improve the quality of the incoming classes; 2) improve the diversity of the incoming classes; 3) meet enrollment objectives. To achieve these goals, Undergraduate Admissions must provide excellent information and services to prospective students, families, counselors and the UCSC community.
Budgeted Salary: $111,150 - $125,000/annually. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day
Employee Classification: Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus, with a possibility of a hybrid work schedule
Responsible for setting priorities and allocating resources to meet operational needs, assessing risks/benefits and identifying process improvements as well as directing the day-to-day operations through the supervisors of the units for articulation, evaluation, front line advising and processing. Ensure uniform and consistent interpretations, explanations and implementation of University of California undergraduate admission policies and regulations from the UC Academic Senate, UCSC Committee on Admissions and Financial Aid (CAFA), and UCSC Committee on Educational Policy (CEP). Oversee the creation of written documentation for training and audit purposes. Provide direction for coordination of workload in a dynamic office environment, sets guidelines for work performance, and ensure business processes are clearly documented and staff are well trained. Develop and implement operational policies for all functional areas (e.g. all application review, selection, and finalization) related to the admission of undergraduate students. Provides policy interpretation and procedural implementation for campus constituencies. Collaborate with office leadership to establish, review and analyze admissions strategies, policies, practices and procedures, designed to meet the enrollment goals of the UCSC campus and expectations of the UC Office of the President. Participate in campus wide and UC systemwide enrollment planning efforts.
15% - Systems Development & Project Management
Provide leadership on projects related to processing and evaluating student records for admission. Recommend changes to data architecture, custom modifications, and core technologies to meet the needs of end users (students, Admissions and campus staff). Identify opportunities to increase efficiencies via automation where possible; remain abreast of research, products and systems changes. Participate in the planning and oversight of projects impacting the Student Information System (SIS); maintenance of custom software and database management systems. Work with administration, faculty, and staff to assess and respond to campus data needs. Participate in the creation and maintenance of a Technology Strategic Plan on an annual basis ensuring its coherence with Undergraduate Admissions strategic plan(s). Serve on campus and system-wide planning and policy-making committees.
15% - Resource Management
With the Director and Business Officer, administer resources and budgets. Prepare budget projections based on anticipated workload determined by analysis of functions, predicted increases in application numbers, and timeframes. Work with unit managers to assess needs and predict, monitor, explain, report and control expenditures. Determine priorities for acquisition of new equipment, PCs and related purchases, as well as for minor capital improvements. Assess the return on investment (ROI) of new strategies and initiatives.
15% - Analysis & Planning
Anticipate workload and apply solutions via careful analysis of application numbers, statistical reports, and staffing. Develop, analyze and monitor reports from various data sources (UC Review, Slate, InfoView, etc.) for use in planning and management. Provide analytical reports for the Director to support admission selection decisions, staffing needs, and budget requirements. Analyze issues and/or potential problems and future needs in areas of functional and fiscal responsibility, setting policy and directing solutions. Plan and coordinate the implementation of strategies to minimize problems and address emerging needs. Analyze organizational structure, workflow requirements and develop internal policies and procedures for the evaluation unit.
15% - Liaising
Represent Undergraduate Admissions on UCOP committees relating to admissions policies and procedures, planning, staff development or student services in general. Serve on systemwide and campus committees (e.g., Application Revision, Systems Workgroup, Senior Evaluators, etc.). Represents Admissions and the director at meetings, receptions, and recruitment activities on and off campus (e.g., UC Counselor Conferences and new student receptions). Advance the office's commitment to diversity and equal opportunity.
Bachelor's degree in related area and / or equivalent experience / training.
Extensive knowledge of higher education admissions practices and procedures, including understanding of evaluation of high school and college/university academic records and of U.S. and international educational systems.
Significant knowledge of the goals and mission of a public university as they relate to academic preparation, recruitment, admission, general education, and transfer policies.
Proven ability to manage large-scale projects over an extended period and work efficiently in a fast-paced environment. Demonstrated ability to work independently and follow through on assignments with minimal direction.
Solid knowledge of fiscal management and personnel management policies and practices in higher education. Demonstrated ability to train, monitor, evaluate, and document performance issues.
Demonstrated ability to exercise excellent judgment and discretion, particularly in matters relative to sensitive or confidential student records, personnel or organizational matters.
Experience in the design and implementation of modern admissions/enrollment management programs including organizational development strategies and practices.
Demonstrated experience in effectively supervising the work of others with the ability to organize and set priorities that accurately reflect department goals and objectives. This requires effective and timely recruitment, hiring, and training of a diverse team of exceptional staff.
Excellent oral communication skills, including skills in public speaking.
Excellent written communication skills, including skills in writing reports and creating presentations.
Excellent interpersonal skills including skills in negotiating, conflict resolution, and collaboration.
Strong experience developing policies/procedures.
Demonstrated ability to understand and interpret complex documents and data specifications, using critical thinking skills to analyze problems and develop effective solutions.
Proven ability to work cooperatively and sensitively with individuals from diverse cultures, ethnic groups, lifestyles, and backgrounds. Demonstrated awareness of cross-cultural and intercultural distinctions that affect interactions with a diverse population.
Solid UC admissions experience with significant knowledge of transfer credit policies, a-g course lists and related university outreach and admission practices.
Master's degree in related areas
Strong knowledge of common University-specific computer application programs including Oracle/PeopleSoft Campus Solutions, CRM, Microsoft Word, Excel, and other business software.
SPECIAL CONDITIONS OF EMPLOYMENT
Selected candidate will be required to pass a pre-employment criminal history background check.
Must possess a valid license to drive in the state of California.
Ability to work long periods of time at a computer with or without accommodation.
If a hybrid work schedule is confirmed, the selected candidate must be able to work remotely from a home office and fulfill the requirements of the UCSC telecommuting agreement.
Ability to work occasional evenings and weekends as directed.
Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
Ability to travel to multiple work locations on and off campus.
Ability to travel within a defined regional or service area.
Ability to travel nationally.
Ability to maintain appearance and conduct suitable for working in a professional setting.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtainedhere.
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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