Assistant Service Coordinator

Location: Santa Cruz
Job ID: 57826

JOB POSTING

***This position is a 100% on campus/in person.

NOTIFICATIONS

The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 09-11-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Disability Resource Center (DRC) is responsible for coordinating academic accommodations and support services to university graduate and undergraduate students with varying types of disabilities. The DRC advises, advocates, educates and trains students and other members of the campus community regarding equal access and disability-related issues.

About the Division

The UC Santa Cruz Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 250 team members spanning 3 major units and 21 departments. The division provides campus-wide coordination and leadership for student success programs, activities, and initiatives. DSAS also does our work through a range of resource centers dedicated to providing direct student support. The division's work is grounded in educational equity, institutional responsibility, and an unfettered commitment to supporting the whole student. DSAS aspires to ensure every student feels welcome, supported, and a sense of belonging during their time on campus. The division's efforts are informed by robust and dynamic relationships with campus leadership, faculty, students, and staff from across the campus, reflecting the broad campus commitment to ensuring student success. Beyond UC Santa Cruz, the team is involved in numerous professional organizations and highly engaged in the local community.

About Student Success and Equity (SSE)

The Student Success and Equity (SSE) portfolio of departments is a branch of DSAS focused on academic support services, advising/counseling, student life/co-curricular programming, student identity development and retention/student success initiatives. Student Success and Equity provides services to the campus community with over 17,000 undergraduate and graduate students and has over 64 career employees and 475 student staff employees operating in 8 facilities/locations. The Student Success and Equity area includes a wide array of multi-disciplinary academic and non-academic units including: Disability Resource Center (DRC), Educational Opportunity Programs (EOP), Learning Support Services, Services for Transfer and Re-entry Students (STARS), Renaissance Scholars Program (including Foster Youth), Veteran Resource Center, African American Resource and Cultural Center (AARCC), American Indian Resource Center (AIRC), Asian American/Pacific Islander Resource Center (AA/PIRC), Chicano/Latino Resource Center (El Centro), Women's Center (WC), the Lionel Cantu Queer Center (LGBTQ+), Undocumented Student Services (USS), the UCSC Hispanic Serving Institution Initiatives (HSI), African Black and Caribbean Student Success, Career Success, and campus committees/programs, and the Administrative and Business team for the unit.

The Student Success and Equity area includes all of the units and over 125 state, federal, student service fees and gift fund sources and an annual operating budget of nearly $18 million dollars.

More information can be found at: https://drc.ucsc.edu

JOB SUMMARY

Under the supervision of the DRC Office Manager, the Assistant Service Coordinator coordinates Disability Resource Center (DRC) intakes and temporary accommodations for students with varying types of disabilities, oversees the DRC email and virtual reception, responds to and manages response to urgent inquiries from students, parents, faculty, and other community members, processes documentation, maintains the assistive technology lab, provides support for the DRC data system, supervises student assistants at DRC reception, and conducts general office support.

The Assistant Service Coordinator is responsible for developing and directing programs, services, and activities to facilitate equal access and promote student success/retention/graduation and leadership development at the undergraduate and graduate levels. The incumbent applies professional knowledge to a narrow range of student disability issues, such as access, proctoring, or note-taking. The Assistant Service Coordinator performs independently within this narrow range, and receives guidance from the DRC Director for more complex issues.

APPOINTMENT INFORMATION

Budgeted Salary: $31.13 - $33.52 / Hourly. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004555 (STDT DISABILITY SPEC 2)

Travel: Never or Rarely

JOB DUTIES

50% - Administration of Accommodations

Conducts interviews with students with temporary disabilities who report barriers impacting equal access to academics, campus resources, and/or programs; determines appropriate level of support or referrals; makes recommendations/authorizations for services and ADA accommodations.
Coordinates accommodation requests with appropriate internal and external service units.
Coordinates arrangements with Disability Van Services and Parking for students with mobility and other disabilities.
Conducts appropriate and accurate information entry and case notes for service(s) provided.
Conducts informational interviews for students and families/allies seeking information about DRC processes.
Assists with communication to affiliated students about accessing DRC services.
Administers and maintains the computer lab for DRC students; collaborates with DRC Accessible Media Coordinator to ensure accessible technology is updated.
Processes students' medical documentation received by fax, mail, and email.
Develops training materials for students and campus partners on DRC processes for accommodations.

30% - Coordination of DRC Reception and Information Management

Oversees the reception of DRC students and visitors and the dissemination of information at the front desk to ensure a welcoming and accessible environment for visitors on arrival in both the physical office and virtual spaces.
Hires, trains, and supervises student assistants who work as a part of the reception and accommodation administration team at the front desk, in the DRC email, and in the virtual reception area.
Oversees dissemination of information; ensures all team members are provided with updated and accurate information.
Assists with the maintenance of the department's online information management system, Accommodate.
Maintains department team calendars and updates website content for respective areas of oversight.

15% - General Office Operations Support

Inventories and distributes DRC equipment.
Orders and maintains DRC supplies.
Manages facility, which includes access management (i.e. key, key card), phone and network requests, and facilities and moving requests for DRC offices.

5% - Continuing Education

Keeps abreast of all new changes and developments in the field of higher education as applicable to job functions.

REQUIRED QUALIFICATIONS

Bachelor's degree in related area and / or equivalent experience / training.
Knowledge of the legal framework involving accommodations for disabilities through state and federal laws and regulations in relation to the narrow focus of assigned responsibilities.
Skill in communicating with students, faculty, staff, and vendors concerning access accommodations.
Demonstrated experience working in education or a social service-oriented office environment.
Ability to work in a fast-paced, demanding, high volume and compliance-oriented environment, and work independently and respond to requests in a timely manner.
Thorough knowledge of computer applications, office systems and administrative procedures, and ability to operate office equipment.
Ability to exercise sound judgment and discretion in handling confidential materials and matters, and determine when to escalate matters to appropriate resources. Ability to apply good judgment in resource management.
Strong interpersonal and written communication skills.
Ability to interact in a positive manner with students, faculty, and staff.
Exceptional attention to detail.
Analytical and problem-solving skills.
Demonstrated supervisory and training skills.

PREFERRED QUALIFICATIONS

Familiarity with AIS Enterprise Portal.
Experience with conversion and delivery of text into alternate accessible formats.
Experience serving students with disabilities.
Experience with public speaking or presenting workshops.

SPECIAL CONDITIONS OF EMPLOYMENT

Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to work long periods of time at a computer with or without accommodation.
Will be required to work all scheduled hours on-site.
Ability to work occasional evenings and weekends as directed.
Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
Ability to maintain appearance and conduct suitable for working in a professional setting.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=57826&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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About University of California Santa Cruz

UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

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