Details
Posted: 17-Aug-23
Location: New York, New York
Type: Part-time
Salary: Open
If you are a current Barnard College employee, please use the internal career site to apply for this position.
Job:
CARES Team Community Responder (Part-Time)
Job Summary:
The Barnard Community Accountability, Response & Emergency Services (CARES) Department includes four specific areas; Community Safety, Preparedness, Title IX and nondiscrimination, and the Response Team. The response team will perform functions essential to providing resources and initial intervention for the Barnard community. This includes the operations of the CARES non-emergency phone line while providing continuity in initial response and support, follow up, and record keeping across the response team and campus partners. This position will regularly work with CARES leadership to develop effective collaborations for campus response services.
Job Description:
This position is intended to fill gaps in coverage and swing between weekend shifts (Saturday and Sunday) and overnight shifts with a minimum of 24 hours per week.
The Barnard Community Accountability, Response & Emergency Services (CARES) Department includes four specific units; Community Safety, Preparedness, Nondiscrimination and Title IX, and the Response Team. The Response Team performs functions essential to providing resources and initial intervention for the Barnard community. This includes all operations of the CARES non-emergency phone line, while providing continuity in initial response and support, follow-up, and record-keeping across the Response Team and relevant campus partners. This position regularly works with CARES leadership to develop effective collaborations for campus non-emergency and crisis response services.
Essential Duties Summary
Provide initial intake and response by phone, video conference and/or in person. Provide support to the CARES Response phone line. Provide non-judgmental, unbiased communication, assistance, and referral, to a variety of call types, including information requests, behavioral health needs, substance use, quality of life concerns, lost/found property, and low-risk disturbances, complaints or conflicts.
Communicate with students, faculty, and staff, as well as parents, alumnae, and community members as necessary, related to questions or issues shared with CARES Response.
Establish and maintain a thorough familiarity with the operations of the CARES Department, including department policy and protocol, basic fire safety, and emergency response protocol to ensure the efficient and effective response to a variety of community concerns. Make decisions both independently and in consultation with Department supervisory staff. Issue instructions in an unbiased manner and as authorized pursuant to protocol, often under stressful circumstances.
Maintain and utilize a strong familiarity with resources, events, and activities at and around campus to inform sound decision making and communicate effectively with campus partners and community members as necessary.
Conduct proactive outreach related to CARES initiatives, prevention, and preparedness, within the CARES Department and across the campus community.
Coordinate with interdepartmental, departmental, and local community members to appropriately respond, resolve and document emergency response situations in alignment with the College and Departmental policy.
Ability to apply College and Departmental policies to appropriately respond, resolve, and document a variety of response situations.
Contribute to ongoing development and maintenance of protocols relating to Response Team practices and documentation.
Participate in a designated front-desk rotation, serving as a leader and managing workflow delegation during parts of your shift. This will include administrative responsibilities such as project management and team development as well as providing assistance in training and development of appropriate staff.
Coordinate with interdepartmental, departmental, and local community members to appropriately respond, resolve, and document emergency response situations in alignment with the College and Departmental policy.
Review and create regular log entries, information reports/incident records, and referral reports to ensure issues or concerns are referred, addressed, or receive follow-up. Provide feedback to establish practices for continuity of services. Demonstrate effective use of records management software, shared documents, and maintaining accurate files to escalate and track response activities.
Meet regularly with the CARES colleagues and leadership team to discuss trends and overall unit operations.
Support and attend educational programs and activities sponsored by the CARES team.
Collaborate with other offices of the College as needed, including but not limited to, Residential Life, Facilities, Dean's Office, Events Management & Primary Care Health Services.
Perform all other related duties as assigned.
Knowledge, Skills and Abilities
Ability to engage in active listening, demonstrate effective information gathering to accurately assess response needs and provide or coordinate necessary response.
Excellent critical thinking and decision making skills, along with the ability to prioritize, multi-task and maintain flexibility.
Ability to articulate and support rationale for decisions, including but not limited to interpretation and application of policy, procedure, and compliance guidelines.
Ability to prioritize and communicate effectively; to follow through to completion or appropriately hand off information to ensure follow through.
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities who have experienced trauma and/or bias (e.g., people of color, LGBTQ+ people, immigrants, justice involved persons, persons experiencing domestic/intimate partner violence, people with physical and cognitive disabilities, people with mental or behavioral health concerns, etc.).
Ability to show empathy and be nonjudgmental towards distressed individuals.
Strong administrative skills with attention to detail.
Highly organized and able to quickly respond to steady volume of communications by phone or email.
Ability to maintain diplomacy and fairness by listening, understanding and collaborating with students, faculty, senior staff, and colleagues.
Outstanding organizational and interpersonal communications skills and ability to foster a spirit of teamwork to accomplish team goals.
Experience in conflict resolution.
Demonstrated good written and oral communication skills, including delivering unwelcome information or setting boundaries.
Experience in response to crisis or concerns for safety across all elements of safety.
Required Qualification Summary
Bachelor's Degree Required, minimum 2 years of relevant work experience
Have a demonstrated commitment to supporting inclusive practices and working with diverse communities.
Must have the ability and willingness to work in a high-stress environment.
Must be able to work flexible hours.
Ability to communicate virtually with students, employees, campus administrators, and the general public via phone, email, Zoom or other conferencing platforms.
Proficient technological skills, including working knowledge of Microsoft Office Suite and GSuite.
Preferred Qualification Summary
Advanced Degree(s) and/or training in human services, counseling, psychology, social work or related fields highly preferred
Professional experience in the areas of crisis response, behavioral health, residential/student services at a College/University or post-secondary institution equivalent
Familiarity with higher education compliance, including FERPA, Title IX, and Clery
Experience in community based restorative practices, mediation and/or conflict resolution.
Essential role- required in-person attendance. This position is not eligible for remote or hybrid work arrangements under College policy.
This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future. This role requires in-person work and is not eligible for remote or hybrid work.
Skills, Qualifications & Requirements:
Required Qualification Summary
- Bachelor's Degree Required, minimum 2 years of relevant work experience
- Have a demonstrated commitment to supporting inclusive practices and working with diverse communities.
- Must have the ability and willingness to work in a high-stress environment.
- Must be able to work flexible hours, including potential for work nights, weekends, and holidays. Potential for on-call remote support responsibilities.
- Strong technological skills and ability to communicate virtually with students, campus administrators, and the general public via phone, email, Zoom or other conferencing platforms.
- Basic proficiency with Microsoft Office Suite and G-Suite
- Will be required to sign confidentiality agreement and maintain strict confidentiality related to student and employee information.
- Must follow current health and safety protocols for in person work as provided in campus policy.
Preferred Qualification Summary
- Advanced Degree(s) and/or training in human services, counseling, psychology, social work or related fields highly preferred
- Professional experience in the areas of crisis response, behavioral health, residential/student services at a College/University or post-secondary institution equivalent
- Familiarity with higher education compliance, including FERPA, Title IX, and Clery
- Experience in community based restorative practices, mediation and/or conflict resolution.
- Experience with professional staff supervision and scheduling or operations management
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the College's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Company:
Barnard College
Time Type:
Part time
