Department: School of Professional Studies Salary/Grade: EXS/5 Job Summary:
The enrollment advisors are the primary prospective student contact for all Northwestern SPS programs from the moment of lead acquisition to the point of enrollment in classes.
�Build relationships with prospective students to ensure that they apply to the right program based on their past experience and future goals.
�Help prospective students navigate the application and admissions process, by working hand-in-hand with an enrollment admissions operations coordinator.
�Responsible for weekly and monthly targets by program (lead conversion, applicants, intent to enroll and enrolled).
Please note: Candidate should be able to sit and speak on the phone 85% of the time. Occasional evening and weekend hours are expected.
�Act as the primary point of contact for all inbound prospective students (leads) for NU SPS programs.
�Communicate with prospective students via a high volume of outbound and inbound calls, emails, in-person meetings and event attendance regarding professional graduate academic programs.
�Record interaction with prospective and current students in a timely, accurate and thorough manner in the schools constituent relationship management (CRM) system.
�Generate student enrollments by advising prospective students on how academic program offerings can meet their educational and career goals.
�Segment prospect pool into fit categories, using a pre-defined lead-to-prospect quality index.
�Assist qualified prospects with application for admission. Collaborate with operations team to ensure that applications and materials are received and processed in a timely manner. Work with operations team to ensure that issues or problems with applications or materials are addressed in a timely fashion.
�Provide and actively participate in daily status updates.
�Meet weekly, monthly and quarterly activity goals.
�Maintain the highest level of program-specific knowledge.
�After admissions decisions have been issued by enrollment operations team, communicate decisions to prospective students.
�Work with prospective students to obtain an intent to enroll decision and provide necessary counsel and follow-up contact as appropriate.
�In collaboration with enrollment operations, provide denial counsel as necessary and, if appropriate, next steps for strengthening academic record or better programmatic fits.
�Work with Student Services to ensure that newly admitted students with a positive intent to enroll response begin classes.
Coordination, Reporting and Planning
�Coordinate and collaborate with the SPS Enrollment Operations, Student Services, Distance Education, Registration and Marketing teams to provide excellent customer service and support prospects and students at the highest level.
�Provide regularized and ad-hoc summary and detailed reports to Senior Enrollment Adviser.
Subject Area Expert
�Act as subject area expert for specified SPS programs. Work with Senior Enrollment Adviser, marketing and academics teams obtain an ongoing and deep knowledge of subject areas related to programs and disseminate that information to team.
�Stay-up-to-date on developments in the assigned subject area(s) through collaboration with partners at SPS and external research in order to enhance conversations with prospective students and enhance the quality of advising.
�Serve on cross-functional committees as a representative of the enrollment advising teams, as appropriate.
Professional Awareness and Engagement
�Represent SPS and enrollment management at select state, regional and national meetings, conferences and programs as budget allows.
�Provide model leadership, participation, guidance and information when serving on university-wide and School academic and operational committees
�Performs other duties as assigned.
�College degree, or working toward the completion of an undergraduate degree
�2 years of work experience
�Previous experience working in continuing education, for-profit education, distance education, telemarketing, selective admissions/recruitment, education marketing or alumni/development affairs
�Ability to easily develop contacts and strong working relationships with students and staff
Minimum Competencies: (Skills, knowledge, and abilities.)
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.