Reporting to the Director of Clinical Services, we are seeking a Associate Director of Clinical Services supervises the day-to-day clinical operations at the East Baltimore location of Mental Health Services.
This position holds responsibility for the direct supervision of 4-6 providers and local administrative staff and ensures smooth clinic operations involving all staff through oversight of service delivery commitments, scheduling and allocation of initial consultation and intake appointments, and tracking of key metrics. The Associate Director of Clinical Services will serve as a consultant to MHS clinicians and front office staff, as well as campus partners. The incumbent will represent the East Baltimore Mental Health Services clinic on a variety of committees, including relevant East Baltimore CARE teams.
The successful candidate will be a skilled practitioner, have excellent organizational and leadership skills, and a keen understanding of clinical service delivery models, data management, and reporting. The service model will incorporate a range of visit types including initial consultations, brief individual therapy, group programs, single-session counseling, and intensive services for individuals who may be stepping down from or at risk of entering higher levels of care. The incumbent will collaborate closely with the team of Associate Directors across the practice, as well as the Mental Health Services senior leadership team. The Associate Director of Clinical Services will actively participate in data management and reporting, clinical policy and procedure development, assessment of outcomes and quality improvement initiatives.
Specific Duties & Responsibilities
Supervision & Administrative Duties
Provides day-to-day oversight of East Baltimore clinical services operations.
Serves as primary supervisor and consultant to front office staff and clinicians on matters relating to clinical decision-making, scheduling conflicts, coverage, and coordination with BHCST for facilitation of hospitalization.
At the direction of the Director of Clinical Services, leads and participates in multi-disciplinary clinical and administrative teams including case consultation, student risk management, peer chart reviews, and other committees as directed.
Collaborates closely with members of the MHS leadership team who directly supervise clinical staff at the East Baltimore clinic location to ensure consistent expectations, clinic flow, and equitable distribution of duties.
Designated super user for the Electronic Health Record system.
In consultation with the Director of Clinical Services, creates and manages the East Baltimore clinical and on-call schedule and ensures appropriate clinical coverage through design and monitoring of service delivery commitments, initial consultation and intake allocations.
Facilitates onboarding plans for East Baltimore clinical staff.
Effectively manages direct reports, including goal setting, performance evaluations, performance management, and related HR processes.
Participates in MHS recruitment and hiring processes.
Contributes to clinical policies, procedures, and other written materials to support effective clinic operations.
Generates reports on key data metrics and performance indicators and participates in assessment of clinical outcomes and quality improvement initiatives.
Direct Clinical Service
Creates a warm and welcoming clinical environment where clients feel supported and respected during times of crisis and as they pursue their personal, academic, and professional goals.
Provides culturally informed direct clinical services, including initial consultations, intake assessments, single-session therapy, individual, group and relationship counseling, and crisis intervention for a diverse community of undergraduate and graduate students.
Utilizes goal-oriented approaches to treatment including cognitive behavioral therapy, dialectical behavioral therapy, and interpersonal therapy, often in collaboration with treating psychiatrists.
Collaborates with providers within SHWB as an interdisciplinary treatment team; consults, as appropriate, with providers in the community to facilitate continuity of care.
Collaborates with campus partners to provide outreach and opportunities for support of students outside the clinic, such as participation in the Chat with a Counselor program or population-specific skills training.
Demonstrates commitment to diversity, equity, inclusion and belonging in clinical work and all professional activities.
Participates in afterhours (as backup to ProtoCall) on-call shifts, in rotation with the rest of the clinical staff.
Collaborative & Other Activities
Remains abreast of current literature and research on student behavioral health and evidenced-based intervention strategies.
Serves as primary liaison to primary care, relevant CARE teams in East Baltimore, and others as requested or assigned.
Provides consultation to the Associate Director of Consultation Services regarding individual student leave processes; consults with the Director of Clinical Services as needed.
Participates in outreach and educational activities including resource fairs, community meetings, and training to JHU faculty, staff and students.
Contributes to professional development of trainees and SHWB staff through provision of didactic training, consultation, and seminars.
Other duties as assigned.
Additional Knowledge, Skills, & Abilities
Demonstrated commitment to the principles of diversity, equity, inclusion, and belonging.
Demonstrated commitment to the principles of anti-oppression, inclusive excellence and diversity through involvement and participation in university and division-wide projects and initiatives.
Ability to manage and supervise team members across multiple locations.
Experience with quality improvement and program assessment.
The Johns Hopkins University Student Health & Well-Being practice group supports well-being, primary care and mental health services for JHU students and learners across all nine schools within the University. Our integrated service delivery model provides dynamic health and well-being promotion, support and programming, student disability services including guidance and resources, and in-person primary and mental health care options at our clinics as well as remote support though phone and online resources.
We are committed to recruiting, hiring, and supporting the professional development of a diverse team of practitioners and support staff who bring a range of intersecting identities as well as personal and professional experiences to their roles. The Johns Hopkins University comprises undergraduate and graduate students and learners from across the globe, and the division of Student Health and Well-being prioritizes innovative care delivery models to meet the evolving needs of our stakeholders and to support the development and sustainability of well-being.
This position requires evening and weekend work dependent on the programmatic needs of the University and for activities during the academic year (e.g. orientation, special events, etc.) Up to one or two days per week (depending on needs of clinic and with supervisor approval) may be eligible for remote work.
This position is designated as a Required Attendance Employee, designated as vital to the operation of a work group, so may be required to work during a university closure in response to operational needs.
Master's Degree in Counseling, Psychology, or Social Work from an accredited institution.
Minimum of 5 years of post-licensure clinical experience.
Minimum of 2 years of clinical supervisory experience.
Minimum of 1 year of experience in a supervisory role responsible for the management and evaluation of employees.
Licensed as a mental health provider in required jurisdiction(s) noted in job description (psychologist, LMFT, LCPC, LCSW-C) or license-eligible (licensed as a mental health. provider in another jurisdiction, must obtain licensure in required jurisdiction(s) within 6 months of hire).
Doctoral Degree (DSW, Ph.D., Psy.D. or relevant terminal degree) from an accredited program.
Licensed as a psychologist in required jurisdiction(s) noted in job description or license-eligible (must obtain licensure in required jurisdiction(s) within 6 months of hire).
Clinical experience in a university setting strongly preferred.
Classified Title: Associate Director Mental Health Service Working Title: Associate Director of Clinical Services Role/Level/Range: ACRP/04/MF Starting Salary Range: Min $74,400 - Max $130,400 Annually ($110,000 budgeted; Commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 8:30 am - 5:00 pm Exempt Status: Exempt Location: School of Medicine Campus Department name: Mental Health Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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