Career Center

Director - International Pathway Programs

About the Opportunity

JOB SUMMARY

The N.U.in Program is one of Northeastern's signature first-year experiences - an experiential and academic program that expands students' Northeastern education into worldwide locations. The Director of International Pathway Programs leads strategy and operational oversight for the development and management of the N.U.in Program, with additional oversight of other pathway and mobility programs when running at an N.U.in partner site. Working closely with Enrollment Management, Education Innovation Leadership, Student Life, academic colleges, and partner institutions, the Director of International Pathway Programs is responsible for ensuring that these programs meet strategic objectives, achieve academic and learning goals, meet market demand, are financially sound, and provide an excellent and safe experience for students. The Director leads the team responsible for all aspects of The N.U.in Program deployment, including program curriculum design and implementation (academic and extra-curricular), staff hiring and training, partner relationship management, and operating budgets.

This position is based in Boston, with extensive international travel to provide oversight of program sites.

MINIMUM QUALIFICATIONS

• Advanced knowledge of principles and issues of study abroad advising, including the ability to advise students considering studying abroad.
• Advanced understanding of NAFSA (Association of International Educators), professional ethics and competencies.
• Leadership and staff supervision experience.
• Previous experience studying abroad at the undergraduate level or time living abroad.
• Demonstrated commitment to international education and the promotion of cross-cultural understanding.
• Familiarity with international political, social, and cultural issues as they pertain to education abroad, international travel, and international service.
• Strong oral and written communication to positively engage people from diverse cultural and linguistic backgrounds, administer policies effectively, and supervise in a culturally diverse workforce.
• Ability to manage multiple projects and responsibilities at once in a fast-paced environment.
• Excellent problem-solving and strong analytical skills with proven ability to strategize, prioritize, and multi-task to meet goals and deadlines.
• Strong interpersonal skills, sufficient to inspire others and work effectively and collaboratively with students, faculty, staff, alumni, and other stakeholders. This includes professionalism and collegiality in a team environment, excellent judgment, discretion, and the ability to make decisions in a timely manner.
• The ability to interact with global program representatives, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality. Must effectively represent the University to outside institutions and universities.
• Strong time management, organizational, project management, administrative, and computer skills.
• Proficiency in Excel and other Microsoft Office software required. Familiarity with Salesforce, Terra Dotta, and student record systems (e.g., Banner) preferred.
• Ability to work both independently and as a member of a team.
• Knowledge and skills required for this position normally acquired through completion of a Master's degree and a minimum of 6 years of experience in academic administrative and international program development experience.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Program Design and Strategy

• Lead vision and design for the N.U.in Program
• Work closely with internal and external colleagues to ensure that programs meet strategic objectives, achieve academic and learning goals, meet market demand, are financially sound, and provide an excellent and safe experience for students.
• Contribute expertise to the creation of new programs, services, policies, and procedures.
• Use data analytics to assess needs, recommend and present new initiatives, and advocate for same.
• Creates systems to improve tracking and outcomes of service and engagement programming.

Program Operations

• Oversee and ensure programs are engaged in continuous improvement and appropriately aligned with academic goals of students and academic departments.
• Maintain awareness of enrollment trends and develop recommendations to GEO Program Development and Academic Integration and Planning for long term improvements.
• Oversee team of Associate Directors and related staff to ensure high-quality customer service for all program stakeholders.
• Work with Education Innovation operations team to ensure effective and efficient budgeting and management of programs. Oversee financial transactions, design and monitor medium term budgets, and anticipate and resolve issues.
• Partner with Academic and Student Life partners to develop systems for monitoring and supporting academic and disciplinary issues such as retention, grade disputes, student and staff health and safety, and conduct.
• Ensure compliance with internal and external regulations and policies; recommend changes as needed.

Relationship Building and Collaboration

• Lead the identification, sourcing, development, and expansion of institutional partnerships for programs.
• Develop and maintain strong internal and external collaborative relationships.
• Conduct regular site visits to evaluate programs, build relationships, and explore new opportunities.
• Continually assess quality and performance of partners.
• Lead in annual review of the contractual elements of each NU in program partnership, which includes academics, financial, operational, staffing, etc.
• Host partner visits to campus.

Leadership

• Conduct long-range workforce planning.
• Select, onboard, and continually develop employees in a way that creates an environment that inspires employees to do their best work.
• Set clear goals and expectations, delegate work effectively.
• Provide timely feedback about performance throughout the year before conducting a final performance review.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Director---International-Pathway-Programs_R117532







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