Career Center

Job Title:  Program Support Coordinator, COEHS

Division:  Academic Affairs  

Evaluation Group:  Staff

FLSA Status:  Non-Exempt

Reports To:  Assistant Dean, COEHS

Positions Supervised:  NA

The College of Education and Human Services (COEHS) program coordinator is responsible for performing a variety of routine student service, clerical, organizational, and administrative duties in accordance with established procedures.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities

• Ensures that adjunct instructors have current syllabi uploaded to their Canvas course shells
• Assists the advising team, as needed, with prospective and enrolled COEHS student inquiries related to advising and program requirements
• Provides support to COEHS program faculty
• Assists with semester scheduling and annual assessment reports
• Aids students in the use of FolioTek
• Assists with ordering assessments for programs
• Supports accreditation tasks for all programs
• Assists with maintaining access to fully updated program handbooks and program plans
• Represents COEHS at recruiting events
• Shares in front facing office duties, addressing phone, virtual, and in-person student inquiries
• Maintains testing databases and scores for comprehensive exams

Service Orientation

• Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
• Supports the mission of the COEHS and serves as a positive representative for all programs

Communication, Collaboration and Teamwork

• Responds to the needs of students, colleagues, and community members in a timely and courteous manner
• Engages collaboratively with colleagues and students

Planning, Organizing and Accountability

• Plans and organizes task effectively

Initiative, Problem Solving and Decision Making

• Resolves student issues, with appropriate referral to faculty and/or advisors as necessary

University Mission

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Master’s degree preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Excellent written and verbal communication skills and interpersonal skills
• Highly organized, motivated and able to work on multiple tasks simultaneously
• Strong professional integrity
• Ability to problem solve, employ sound judgment and think critically
• Ability to learn and apply institutional policies and procedures
• Proficient in Microsoft Office and Excel

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.  

• General office setting

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to sit for extended periods of time
• Regular onsite attendance is a necessary and essential function
• Ability to lift up to 15 pounds