Career Center

Campus Operations Assistant

About the Opportunity

1. About Northeastern

Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Arlington, Boston, Charlotte, London, Miami, Oakland, Portland, San Francisco, Silicon Valley, Seattle, Toronto, and Vancouver are platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts. The Kostas Research Institute for Homeland Security is co-located on the Arlington and Burlington, MA campuses.

2. Summary

The operations team is made up of bright, dynamic collaborators that have a direct impact on campus environment and culture. Under the direction of the Campus Operations Manager, Campus Operations Assistants provide quality welcome desk coverage, office operations and facilities support, event assistance, and administrative skills. They also ensure that students and faculty on campus are appropriately set up to conduct in-person classes and host events.

This is a full-time, benefits eligible, permanent position. Candidates must be available to work standard business hours. The position is onsite at the Arlington, VA campus (not eligible for remote work) and reports to the Campus Operations Manager.

3. Qualifications

The candidate should have a bachelor's degree and a preferred minimum of two years of office or administrative experience. Experience or interest in higher education is a strong plus. The candidate must enjoy working with diverse populations and be equipped to work in a highly flexible and innovative environment.

The successful candidate will have outstanding interpersonal, customer service, and communication skills, both written and verbal. The candidate must be extremely detail-oriented and able to prioritize work to meet campus expectations. Intermediate-level proficiency in Microsoft Office Suite is required, along with the ability to operate technical equipment and platforms including basic AV equipment, printers, Zoom, and Microsoft Teams. This position also requires the regular movement of modular furniture, both to configure learning spaces for classes and to configure campus spaces for events.

4. Responsibilities

Key Responsibilities:

• Act as the face of the campus. Cover the 15th floor welcome area, liaise with visitors, provide information and referrals, and answer telephone calls. Maintain relationships with building management, security, and other vendor teams. Develop a broad knowledge base of campus operations, as well as the courses and programs available through the campus.
  
• Assist with facilities items. Manage mail services, deliveries, and daily campus access.
  
• Support internal and external events held on campus. Help with planning, scheduling, furniture configuration, and event setup. During events, coordinate with vendors and other parties for campus access, staff the registration desk, answer guest questions, and provide assistance as needed.
  
• Provide operational support to students, faculty, and staff. This may include basic troubleshooting with learning space and office technology.
  
• Handle learning space setup, breakdown, and reconfiguration of furniture as needed.
  

• Complete general office duties such as taking inventory, organizing supplies, operating office equipment, and generally maintaining the campus areas in a clean and well-stocked manner.
  
• Partner with the Operations team on ongoing projects that support campus and community goals, such as student service research, documentation updates, and other projects as assigned.
  

5. Additional Information
Northeastern University considers factors such as candidate work experience, education, and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Arlington-VA/Campus-Operations-Assistant_R117068







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