Reporting to the Associate Dean for Academic Integration and Advising, the Graduate Intern is a current graduate student who assists in the coordination and execution of the programs and services in the Office of the Class Deans. This is a 16 hour/week internship during the academic year (September - May). We are looking for someone with a solid understanding of the importance of holistic advising, strong technology skills, and the ability to engage in multiple projects. As a Graduate Intern, you will play a vital role in supporting the academic advising functions within our office. You will work closely with the Class Deans to assist students in their academic journey and provide valuable administrative support.
Key Responsibilities:
Assist Class Deans in providing academic advising to undergraduate students.
Support projects to transform the front-of-the-house functions in the Class Deans office through implementing Salesforce and other relevant technologies.
Respond to student inquiries and provide accurate and timely information regarding academic policies, procedures, and requirements.
Help students navigate course selection, registration, and other academic processes.
Conduct preliminary degree requirement audits and assist in tracking students' academic progress.
Contribute to the development and maintenance of advising resources, including online tools and informational materials.
Collaborate with Class Deans to improve advising practices and enhance the student experience.
Serve as an ambassador of the Class Deans Office and interact with students related to advising questions and front-line support they may need.
Assist with the supervision of the student assistants in the Office.
Assist with the development and facilitation of student training. (For current students in the Office and if we develop a Peer Mentor program)
Assist in the communication and marketing efforts of the Office.
Assist with on-going assessment of social media engagement, marketing initiatives, and programs.
Perform general office functions as required in the Office of the Class Deans, including answering phones, responding to emails, preparing materials, planning events, completing data entry, and other duties as assigned.
Learning Outcomes:
As the Graduate Intern in the Office of the Class Deans, you will have the opportunity to:
Develop strong communication and interpersonal skills by interacting with a diverse population of students, faculty, and staff.
Gain a comprehensive understanding of academic policies, procedures, and requirements in a higher education setting.
Enhance your problem-solving and critical thinking abilities through assisting students with complex academic situations.
Strengthen your organizational skills by managing and maintaining accurate records and files.
Acquire proficiency in utilizing academic advising software and online tools.
Cultivate a professional work ethic and the ability to prioritize tasks in a fast-paced office environment.
Build a network of professional contacts within the academic advising and higher education community.
Expand your knowledge of student development theories and strategies for supporting student success.
Qualifications:
Currently enrolled in a graduate program in [relevant field, e.g., Higher Education, Counseling, etc.].
Strong written and verbal communication skills.
Excellent interpersonal skills and the ability to work effectively with diverse individuals.
Attention to detail and the ability to maintain confidentiality.
Proficiency in Google Suites and willingness to learn new software (Workday, Salesforce, etc.)
Prior experience in academic advising or higher education is desirable but not required.
All employees hired are strongly encouraged to be up to date with all vaccination and boosters against COVID?19.
Note: This position description is intended to convey information essential to understanding the scope of the internship. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the position.
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