Student Account Specialist

Requisition Number: 20122576
Type of Employment: Full-Time Regular
Number of Months:
Months Employed:
Number of Hours per Day/Week: 40
Daily Hours: 8:00 am. - 5:00 p.m.

Summary Position
This position serves as one of the first points of contact for the Bursar's Office by phone, email and in person communication. Facilitating payments as they are made in person, online, by mail or by financial aid is also a main job function. Delivering exceptional customer service to all of the Elon University community is essential.

Essential functions of the position will include:

-Cashiering
-Maintenance of general office email account
-Processing student refunds as applicable
-Reconcile departmental fines assessed to student accounts
-Answering phone calls/emails and serving students, faculty and staff
-Receipt of payments, and petty cash reimbursements
-Balancing daily deposits and processing for bank delivery
-Assist with all registration events
-Process students for enrollment based on payments and notice of financial aid
-Backup to other Student Account Specialists

Benefits of Working at Elon University

As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for employees.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at three years of service. After four years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Education Requirements
Associates degree or equivalent from two-year college or technical school~ or six months to one year related experience and/or training; or equivalent combination of education and experience.

Degree/Major: Associates degree or equivalent from two-year college or technical school~ or six months to one year related experience and/or training; or equivalent combination of education and experience.
Length of Experience: six months to one year related experience and/or training; or equivalent combination of education and experience.
Supervisory Experience: No

Supervisory Experience Detail

Special Skills or Experience
-Detail oriented with strong organizational skills
-Ability to multi-task & perform well under pressure in a fast paced work environment
-Excellent written & oral communication skills
-Ability to learn new software and systems quickly
-Ability to work in a team environment

Special Instructions to Applicants
Please include your salary expectations in your required cover letter.

Posting Date: 05/18/2023
Closing Date:
Open Until Filled: Yes

General Purpose of Position
This position involves daily data entry to maintain the proper balance of student accounts. This position is also responsible for the end of day cash balancing and reconciliation reports.

Essential Duties and Responsibilities
Miscellaneous invoice data entry. Daily cash balancing and reconciliation of all related ledger reports. Maintain the security deposit and graduation fee accounts. Daily processing of student refunds as applicable. Answering telephone calls and serving students, parents, faculty, and staff at the office counter. Counter service involves receipt of payments, and petty cash reimbursements. Assist with all registration days. Process students for enrollment based on payments and notice of financial aid.

Education and Experience
Associates degree or equivalent from two-year college or technical school~ or six months to one year related experience and/or training; or equivalent combination of education and experience.

Does this position require driving for the university? No

Additional Information

To apply, visit https://elon.peopleadmin.com/postings/9490

Elon University is an equal employment opportunity employer committed to a diverse faculty, staff and student body and welcomes all applicants.

Elon University has built a national reputation as a premier student-centered arts and sciences university that values strong relationships between students and their faculty and staff mentors. Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a No. 1 ranking for excellence in undergraduate teaching and No. 9 for innovation. Global engagement is central to Elons experience and the Institute of International Education has ranked the institution No. 1 in the nation for study abroad for 16 straight years.In addition, Elon is the only university in the nation ranked in the top-20 by U.S. News for excellence in all eight academic programs 'Focused on Student Success.' Elons more than 7,000 students prepare to become the resilient, ambitious and ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe.

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About Elon University

Elon University has built a national reputation as a premier student-centered arts and sciences university that values strong relationships between students and their faculty and staff mentors. Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a No. 1 ranking for excellence in undergraduate teaching and No. 9 for innovation. Global engagement is central to Elon’s experience and the Institute of International Education has ranked the institution No. 1 in the nation for study abroad for 16 straight years.In addition, Elon is the only university in the nation ranked in the top-20 by U.S. News for excellence in all eight academic programs “Focused on Student Success.” Elon’s more than 7,000 students prepare to become the resilient, ambitious and ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe.

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