Career Center

Residence Director, Rome

St. John's established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.

Department: European Campuses

Specific Job Title: Residence Director, Rome

Reports to: Director of Rome Programs

Campus: Rome

Job Summary:

St. John's University is a Catholic, Vincentian, metropolitan, global, and anti-racist institution. In service of this mission, the University is dedicated to ensuring that all students are supported, valued, and thriving in the University community, on our New York campuses and abroad. The Residence Director (RD) of the Rome campus, who serves as the primary live-in administrator on campus, is central to these efforts.

The RD manages the Residence Hall and provides day-to-day support to students while they are studying in Rome and residing on campus. The RD reports to the Director of Rome Programs and supervises 3-4 part-time Resident Assistants.

Essential Functions:

PROGRAM MANAGEMENT & STUDENT LIFE

• Provide day to day support for the Residence Hall Community.
• Facilitate the arrival and departure of St. John's student groups including airport pick-up and drop-off.
• Work with Student Life Coordinator to conduct an orientation for all incoming residents that familiarizes them with Residence policies and helps them adjust to life abroad.
• Coordinate summer bed rental clients, including check-in, check-out, arrivals, departures, orientations and classroom scheduling.
• Coordinate with maintenance personnel to manage the operations of the residence and facilities of the Rome Campus to ensure a safe, well-maintained student environment.
• Oversee preparations of Residence for student arrival, including coordination with Rome Administration facilities staff and cleaning service.
• Plan and deliver the Cultural Mentorship Program to students in Rome, in coordination with the Coordinator of Academics and Program Development.
• Maintain regular office hours to be available for students' questions and assistance.
• Attend occasional evening and weekend events or trips as assigned by Director of Rome Programs

HEALTH AND SAFETY

• Administer University and residence hall policies and coordinate with Public Safety as needed.
• Work to ensure the health, safety and general welfare of all students on St. John's Rome program in keeping with protocols and guidelines established by St. John's.
• Serve as primary resource for student health and safety on campus, dealing with crises and emergencies as they arise. Coordinate response to such emergencies as needed, in a manner consistent with St. John's emergency response protocols.
• Serve as primary contact for students for any mediation or conflict resolution issues, particularly as they relate to housing and health issues.
• Establish and maintain communication with students living in the residence hall through individual outreach and community meetings.

ADMINISTRATIVE TASKS

• Manage administrative reports and forms (e.g. health and safety forms) and submit them to NY and Rome administrators as needed.
• Amend Residence Director and Resident Assistant manuals to reflect needs, policies and procedures specific to the Rome Campus and update as needed.
• Update Rome Campus Guide as necessary in conjunction with Student Life Coordinator.
• Manage room assignments, and distribution and collection of e-keys. Coordinate with IT to input e-key information into database.
• Manage graduate students dorm and health insurance billing.
• Track and manage incident reports and incident report inputs for global locations.
• Track and manage residence life violations
• Track and manage fines and charge fines to students' accounts in Banner
• Participate in daily administrative activities in coordination with Rome colleagues to support the smooth functioning of Rome programs. Attend student meetings along with other Rome staff.
• Work with Rome staff to coordinate assessment initiatives to determine student satisfaction in services and housing and devise a plan to continually improve operations.
• Manage and track students' attendance to orientation and mandatory activities and enforce related sanctions.
• Organize and manage mailing and shipping for administrative purposes.

RESIDENT ASSISTANT TRAINING & SUPERVISION

• Recruit, train, and supervise a staff of 3-4 Resident Assistants on proper safety and reporting protocols and procedures. Monitor work performance and compliance with St. John's procedures and provide on-going training as needed. Plan and conduct weekly RA meetings. Advise and support RAs in matters of student services, discipline, and building management.
• Track RAs hours and ensure they are equally distributed among the RAs
• Create RA duty schedule

Competencies

• Strong interpersonal, communications, and teamwork skills
• Courtesy, tact, and the ability to establish and maintain effective working relationships with people in a multicultural environment and with a geographically dispersed team
• Strong client service orientation
• Strong relationship management skills

Supervisory Responsibility

This position manages part-time employees in the Residence Life department and is responsible for the hiring and performance management of the employees within that department. The position supervises the following employees:

• 3-4 Residence Assistants

Work Environment

This position operates in a professional office environment and is required to use standard office equipment such as personal computers, printers, copiers, multimedia equipment, etc.

Physical Demands

No unusual physical demands are required other than occasional walking on field trips/site visits with students.



Environmental Conditions

No unusual environmental conditions apply.



Position Type/Expected Hours of Work

Full-time position of 38 hours per week, as per Italian CBA. Office hours are Monday to Friday with occasional evening/weekend/public holiday work due to programmatic needs or emergencies.

Travel

Occasional field trips in Italy and travel to the New York and Paris campuses may be required.



Required Education and Experience:

• Bachelor's degree in education or a related field
• 1-2 years experience in U.S. higher education and/or study abroad

Preferred Education and Experience:

• Master's in education, educational counseling, international education or a related field
• 3-5 years experience in U.S. higher education and/or study abroad
• Experience with Banner and TerraDotta

Additional Eligibility Qualifications

• Authorized to work in the Schengen area
• Fluent in Italian and English
• Experience with educational systems in both Italy and the U.S.
• Flexible work schedule

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. To the extent permitted by local law, duties, responsibilities and activities may change at any time, with or without notice.

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.


To apply, visit https://jobs.silkroad.com/StJohnsEdu/Careers/jobs/219306







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