Career Center

Department: School of Professional Studies
Salary/Grade: NEX/13

Job Summary:

The enrollment admissions operations coordinators are the backbone of the enrollment team.

• Manage seamless and flawless processing of applications for all undergraduate and graduate programs at Northwestern SPS.
• Lead and manage the admission decision process from beginning to end with input from the academics team.
• Responsible for the flawless execution of communications cycles to support the efforts of the relationship and marketing teams.
• Ensure that all applicants adhere to appropriate University policies for application and admission.
• Maintain and be the experts in technology associated with the application and admission process in University and SPS systems and databases. Provide recruiters with the appropriate information to support applicants and newly admitted students.
• Responsible for reporting ongoing metrics and providing data in a clear and concise way for analysis by the Associate Director of Enrollment Operations and the Senior Director of Enrollment Management.

Please note: Occasional weekend and/or evening events may require attendance.

Specific Responsibilities:

Enrollment Management Operations

• Under the direction of the Assoc. Director of Enrollment Operations, and in coordination with the Enrollment Management team, support goals for all programs requiring application.
• Disseminate admission requirements and application information to prospective students, in collaboration with and through the enrollment adviser team.
• Contribute to the weekly, monthly and quarterly applicant and enrollment goals through strategic collaboration with the enrollment advisers to help advance relationships by providing knowledge and information in a timely and proactive fashion.
• Plan and organize program-specific application processes and procedures for domestic and international applications with enrollment management colleagues. Maintain knowledge of peer institution policies to inform SPS policies.
• Maintain strong relationships with the NU Office of Undergraduate Admission, The Graduate School, International Office, Student Accounts Office (Chicago Campus), Financial Aid Office (Chicago Campus) toward facilitating future SPS outreach in the global higher education market.
• Collaborate with SPS Registrar and Enrollment Advising team to lead efforts to achieve a seamless transition for matriculated students, including accurate and timely student record creation and handoff to student services.
• Collaborate with entire enrollment management team, SPS registrar, student services, and academic teams to set performance standards and expectations that yield excellence in student and enrollment services.
• Perform strategic planning with colleagues in support of enrollment management outcomes.

Communications Operations

• Ensure, through monitoring and assessment, that interaction with prospective and newly admitted students is recorded in a timely, accurate and thorough manner in the Schools constituent relationship management system (CRM).
• Maintain and coordinate the execution overall email communications plan to prospective students, collaborating with both Enrollment Advisers and Marketing to ensure that electronic communications are coordinated and timely, with attention to the volume of emails that a prospective student may receive.

Data Management and Analysis

• On a regular and ad-hoc basis, gather, analyze and accurately report lead, recruitment, applicant and admissions and intent-to-enroll data.

Policy and Compliance Operations

• Manage the implementation, monitoring and development of procedures in compliance with the University (including partners, e.g. Weinberg College of Arts and Sciences, Feinberg School of Medicine, School of Communication, Medill) and SPS policies and regulations.
• Information Technology Operations
• Manage the development and implementation of advanced technological applications and web-based interfaces for improved services, including, but not limited to, student information systems and workflow management for document imaging, new student admission, enrollment, matriculation, articulation and transfer credit evaluation.

Matriculation

• Through research, analysis and resolution, manage student disputes that relate to admission and matriculation.
• Provide information to enrollment advisers to assist in denial counsel and, if appropriate, next steps for strengthening academic record or better programmatic fits.

Professional Awareness and Engagement

• Represent SPS and enrollment management at select state, regional and national meetings, conferences and programs as budget allows.
• Provide model leadership, participation, guidance and information when serving on university-wide and School academic and operational committees

Miscellaneous

• Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• Minimum 1 year work experience in a university admission, recruiting, human resources

Minimum Competencies: (Skills, knowledge, and abilities.)

• Detail oriented, excellent organizational skills.
• Information technology aptitude, a demonstrated ability to learn and leverage software systems.
• Exceptional verbal and written communications skills.
• Previous experience working in continuing education, for-profit education, admissions, or distance education.
• Ability to work occasional evenings and weekends, participation may be expected at evening and weekend information sessions and other events.
• Willingness to align with the mission of SPS as a partner of adult learners who seek a superior educational experience at Northwestern University.
• Demonstrated ability to work with a wide range of people and commitment to diversity.
• Ability to maintain confidentiality.
• Excellent analytical, decision-making and problem solving skills.
• Strong verbal and written communication skills for large group presentations, one-on-one phone interaction, in-person and electronic communication.
• Ability to research and consolidate information into executive reports.
• Ability to initiate, build and maintain strong professional relationships and partnerships.
• Ability to take initiative and work independently, exercise good judgement with attention to details.
• Ability to document and organize workflows and business processes.
• Ability to work cooperatively within a team, quickly identifying and resolving conflict in a professional manner.
• Ability to succeed in a fast-paced environment, meet deadlines and demonstrate eagerness to learn new things while maintaining a positive and flexible demeanor.
• Ability to maintain a strong work ethic in a performance-driven and results-oriented environment.
• Intermediate knowledge and proficiency utilizing MS Office and student information systems and web-based communication.

Preferred Qualifications:

• Masters degree in education or student counseling; or the equivalent combination of education, training and experience from which comparable knowledge and abilities can be acquired.
• Three (3) or more years combined worked experience in university admissions and marketing.
• Knowledge of enrollment planning strategies, recruitment/admission policies and procedures, budget processes.
• Experience leading and managing a selective application review process.
• Experience working with university financial aid staff to identify financial aid options for prospective students.
• Experience with admission for post-baccalaureate professional development programs; particularly professional health.
• Experience with part-time professional masters programs; particularly programs offered online or in a blended online and on-ground setting.

Preferred Competencies: (Skills, knowledge, and abilities)

• Demonstrated credibility in terms of possessing theoretical insight, practical knowledge and demonstrated skills grounded by and emerging through trustworthy communications and actions.
• Demonstrated commitment in terms of maintain focus, and persisting toward an articulated vision with tenacity and authenticity that is aligned with the SPS mission and values.
• Demonstrated collegiality in terms of demonstrating respect for others abilities and commitment toward the achievement of a common purpose and public good.
• Demonstrated understanding of enrollment management practices toward successful recruitment, admission and enrollment of adult students.
• Familiarity with growth industries, including, but not limited to: STEM, management and business, analytics and tech.
• Working knowledge and use of descriptive statistics.
• Working knowledge and experience mining, manipulating, interpreting and presenting enrollment management data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate lifes challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

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About Northwestern University

Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.

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