JHU Carey Business School is seeking a strategic and forward-thinking leader for the position of Director of Recruitmentfor Part-time Programs. The Director will provide leadership and effective management for recruiting students to part-time/online programs at the Carey Business School.
Reporting to the Assistant Dean for Recruitment and Admissions, the Director of Recruitment for Part-time Programs is responsible for leading a team of high performing Admissions Officers, assisting in the development of the Carey Business School's recruitment strategy in the national and international marketplace in support of the school's goals related to student quantity and quality.
The Director is also responsible for management of a team of frontline admissions representatives who initially qualify inquiries, schedule appointments with appropriate recruiters, and triage admissions-related questions via phone and e-mail from prospective students at all stages of the admissions process. This position also develops operational requirements, establishes processes, advises on technology needs, and establishes goals and standards for continuous improvement and delivery of strong customer service.
The Director is dually focused on both long-term objectives as well as day-to-day internal operations and processes. The Director partners with all other Carey departments, particularly faculty, marketing, academic programs, student affairs, and alumni relations, as well as Admissions Directors from other JHU schools with which Carey has part-time/online dual degree programs.
Key responsibilities include
Recruit a diverse and talented student body in alignment with annually established Carey Business School goals and priorities.
Represent Carey Business School to prospective students, domestic and international academic institutions, and alumni at events on- and off-campus.
Ensure proper utilization of Admissions CRM (Slate) for tracking and reporting on recruitment activities and communicating with prospective students.
Recruit, hire, onboard, and manage admissions representatives and admissions officers for part-time recruitment team.
Work with Assistant Dean to set recruitment travel and event strategy.
Report to school leadership on recruitment activities and metrics.
Serve as a member of the Admissions Leadership Team.
Specific Duties & Responsibilities
Recruitment Management & Data-Driven Planning
Together with the Assistant Dean for Admissions, develops and implements part-time student recruitment and admission strategy.
Analyzes market research, together with the marketing department, to guide the establishment of strategic objectives, School goals, and recruitment strategies.
Develops plans for inquiry generation in alignment with Carey Business School goals and priorities.
Works with Associate Director, Operations to optimize use of CRM (Slate) for tracking recruitment activities.
Formulates, disseminates, and conducts ongoing review and evaluation of admissions policies to maintain a competitive position in the marketplace, achieve the desired mix of new students in part-time/online programs and ensure consistent, timely and fair guidelines, policies, and procedures.
Frontline Team Management
The Director is responsible for identifying and developing all culture, process, performance improvements, efficiencies for the frontline team in Admissions to provide the best possible customer service experience for prospective students.
Lead/develop a team, who typically deliver customer interactions across multiple channels, including phone, e-mail, and text messaging with expansion to other channels upon recommendation of director.
Responsible for establishing and monitoring metrics to assess effectiveness of frontline team.
Creates reports in order to ensure the team is on track to meeting set goals, efficient operations, workload balance, and to identify opportunities for improvement.
Audit daily activity to ensure that processes are followed efficiently within the CRM (Slate).
Manage staffing and activities to ensure daily, weekly and monthly productivity goals are met.
Communication & Coordination of Activities
Manages how staff approaches conversions of inquiry to applicant.
Coordinates recruitment activities (specifically for part-time programs) with contracted business partners. Researches and proposes new opportunities for outreach and development of new business partner relationships to support recruitment of new students.
Coordinates admissions activities with marketing department activities to ensure proper promotion of admissions events on- and off-campus.
Collaborates with marketing on nurture campaigns and related initiatives and signs off on inquiry stage communication for part-time programs.
Promotes the School and its programs through formal and informal interactions with prospective students, peer institutions, and companies.
Implements and monitors ongoing coaching to ensure all direct reports exhibit accurate, current, and comprehensive program and admissions knowledge.
Regularly reviews department processes and use of technology to maintain efficient and effective processes.
Ensures compliance with all School, federal, state, University and accreditation standards and requirements.
Represent Carey on select internal University committees as well as in external associations.
Ability to travel domestically and internationally, as needed.
Special Knowledge, Skills, & Abilities
Ability to quickly learn nuances of the Carey Business School programs.
Demonstrated ability to utilize and leverage data and metric driven performance processes.
Knowledge of program budget development and management.
Knowledge of customer service theory, specifically customer/constituent relationship management.
Exceptional project management, time management and organizational skills. Ability to manage multiple projects simultaneously.
Results-oriented and devoted to accomplishing admissions goals.
Knowledge of technology at it relates to admissions and higher education, understanding of admissions data and databases, and statistical analysis.
Demonstrated management experience with the ability to successfully build, develop, motivate, and lead a culturally diverse team.
Demonstrated competency in working with the needs of diverse student populations.
Demonstrated ability to communicate effectively both orally and in writing with a varied constituency including faculty, staff, students and industry representatives.
Strong attention to detail, highly organized and results oriented.
Knowledge of and proficiency in the use of a variety of desktop software packages, including a CRM and MS Office (Word, Excel, PowerPoint) for use in correspondence, analysis, information management and presentations.
Presents self in a professional and polished manner.
Strong experience in working in international settings; cross cultural competence and experience of working in a multi-cultural environment.
Excellent critical thinking skills and ability to execute effectively.
Ability to conduct research on admissions trends.
Five years related experience.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
A Master's degree is strongly preferred, in Business, Higher Education, or a closely related field.
Ten-Plus years of progressive experience in higher education admissions or in a related field.
Prior experience managing professional staff.
A successful record of accomplishment in graduate student recruitment.
Experience working with a part-time MBA population strongly preferred.
Classified Title: Director Admissions Working Title: Director Recruitment Role/Level/Range: ACRP/04/MF Starting Salary Range: Min $72,940 - Max $127,820 Annually ($101,000 budgeted; Commensurate with experience) Employee group: Full Time Schedule: Monday-Friday 8:30-5 plus occasional evenings and weekends to support departmental and recruiting events Exempt Status: Exempt Location: Hybrid/JH at Harbor East Department name: Admissions Personnel area: Carey Business School
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
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