Career Center

Department: Center for Student Success

Classification: SL-3

Budget Title: Senior Staff Assistant

Duties:

• Coordinate and provide day-to-day oversight and coordination of the Center for Student Success Tutorial Services, Supplemental Instruction and Coaching Services
• Lead efforts to oversee the Center for Student Success student staff, including Subject Tutors, Supplemental Instruction Leaders, Graduate Assistants and other student support staff, including marketing, recruiting, training, providing constructive feedback and monitoring performance
• Partner with academic areas for the effective coordination of support and services
• Partner with Institutional Research to gather and review information to provide data-informed strategy that prioritizes support for foundational and other developmental courses which have been identified to be historically challenging for students based on student outcomes (high DFW rates)
• In partnership with supervisor(s) and campus partners, teach and/or assist with tutor training course (INT 193)
• In partnership with supervisor(s), obtain and maintain appropriate certifications and accreditation, including the College Reading & Learning Association (CRLA) certification, International Center for Supplemental Instruction (ICSI) certification and others
• Assist with efforts in marketing and outreach to students, including orientation events, tabling events, workshops, departmental collaboration efforts, student staff training events and other outreach services
• Work collaboratively with Starfish team and other early alert services on campus
• Support the Center's vision to be a mission-driven, data-informed set of integrated academic support services that support student learning, persistence, and on-time degree completion, with a focus on supporting populations which may experience particular barriers to learning and student success
• Embrace the Center's strengths-based, holistic orientation toward student learning and development

Qualifications:

• Master's degree in a relevant field
• One to three years' experience related to the provision of academic support services in a college setting or equivalent
• Excellent written and verbal communication skills
• A strong service orientation with evidence of the ability to positively interact with students, families, staff and instructors
• A clear understanding of the variety of challenges facing college students today
• A demonstrated ability to operate independently, resourcefully, and to execute on deadline
• A demonstrated commitment toward inclusive excellence and the demonstrated ability to mentor a diverse undergraduate student staff
• Evidence of ability to manage multiple tasks and deadlines simultaneously
• A facility with Microsoft Office Suite programs
• This position requires occasional evening and weekend hours as needed to fulfill the professional obligation for this position.

• Master's in higher education administration or equivalent
• Experience with CRLA Certification
• Tutoring and/or teaching experience
• Knowledge of composition/writing theory applied to multiple disciplines
• Knowledge of learning/student development theory and techniques (i.e., Socratic questioning)
• A strengths-oriented approach to student leadership development, and the demonstrated ability to use data to drive services and programming
• A working understanding and sensitivity to the Family Educational Rights and Privacy Act (FERPA)
• Knowledge of student information systems such as Banner, DegreeWorks, and a familiarity with retention tools such as Starfish
• Fluency in a language other than English.
• A facility with social media (and its use in marketing) and Microsoft Office Suite programs is preferred
• A solutions-focused attitude and an understanding of current best practices in academic support services.

Special Instructions to Applicant:

• cover letter
• resume
• contact information for three professional references

Other Important Information about this vacancy:

About SUNY New Paltz

The State University of New York at New Paltz is a highly selective, public college that is recognized regionally for the strength of its academic programs. It is located in the beautiful Hudson River Valley with easy access to New York City and other nearby recreational and cultural amenities. New Paltz recognizes the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work here is to accept an invitation to participate in the growth and development of all campus members--students, faculty and staff. The College's commitment to inclusive excellence is an important part of our mission of public education and our culture. New Paltz continues to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply. The State University of New York at New Paltz is an AA/EOE/ADA employer.

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