Career Center

Department: Kellogg Academic Experience
Salary/Grade: EXS/9
 

Job Summary:

Manages and implements an integrated program of resources and services designed to assist students in academic planning. Leads the creation and implementation of state-of-the-art, cutting edge programs designed to encourage students to proactively manage their academic and professional experiences.  Ensures compliance with all associated policies, rules and regulations.

Please note: This position staffs events during evening and weekend hours as needed, including 3-4 weekends annually for final exams.  Some responsibilities require time on the Chicago campus, providing services to Evening & Weekend MBA.

Specific Responsibilities:

Administration

• Oversees strategic direction of state-of-the-art, cutting-edge programs designed to assist students to manage their academic experiences.
• Creates and manages administrative process and practices ensuring the seamless flow of work and services.
• Operationalizes goals & objectives; ensures that resources are created or obtained.
• Manages customer service; creates associated practices & procedures & metrics to measure success.
• Partners with peer institutions to share best practices, cutting-edge delivery of services and resources.
• Researches state-of-the-art enhancements, market/economic conditions and implements changes that improve resources and services.                                                    

Technology

• Manages technology ensuring that resources and services are delivered using best practices.
• Ensures necessary hardware, software & network infrastructure services are obtained and implemented.
• Participates in developing IT strategy to meet the mission & needs of program.                                                                                                                                              

Accounting/Budget

• Ensures that the program meets associated revenue & expense goals.
• Develops and implements ideas for improving business processes, and decreasing program expenses.
• Plans & implements annual budget process.
• Oversees all daily, monthly & annual financial activities including transactions, analysis, & reporting.
• Approves funds reallocation within budget as necessary & appropriate.     

Advising/Counseling

• Manages programs and services that provide customer service oriented, student centered guidance and counsel based on individual circumstances, preferences, etc. and in compliance with all associated policies, rules and regulations.
• Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
• Operationalizes goals & objectives; ensures that resources are created or obtained.
• Manages customer service; creates associated practices & procedures & metrics to measure success.
• Manages advising & counseling for complex situations partnering with internal/external resources to provide alternatives and solutions based on specific individual circumstances.  
• Provides customer service oriented, student centered guidance and counsel based on individual circumstances, preferences, etc. and in compliance with all associated policies, rules and regulations.

Relationships

• Consults with Student Life, Registration and Records, academic departments, career management center and student leadership to exchange information regarding academic and career advising.
• Identifies opportunities and develops strategies for connecting students with alumni and industry experts who will provide academic and/or career resources such as mentoring, coaching, lectures, workshops etc.
• Builds and nurtures increasing numbers of new relationships with a diverse array of alumni and employers that will increase program profile, and University reputation and visibility.

Programs/Events

• Develops a comprehensive set of programs such as lectures, speaker series, workshops, conferences, trainings, cultural events etc. in collaboration with internal & external resources.
• Manages the recruitment of instructors/faculty.
• Continually assesses and innovates programs to achieve goals.
• Develops strategy to increase program value, resources and participants.

Evaluation

• Manages development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program benchmarks are successfully attained and communicated in a timely and efficient manner.
• Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies.
• Collaborates with internal/external resources to develop meaningful outcome measurements and methods of program evaluation that will lead to enhancement.

Compliance

• Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
• Develops the creation &/or implementation of associated training.
• Manages submission of applicable documents.

Supervises

• Supervises 4 staff.

Miscellaneous

• Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience and 5 years' career counseling/advising in higher education or 5 years' of industry experience; or other relevant experience required; OR
• Successful completion of a full course of study in an accredited college or university leading to a master's or JD or higher degree; OR appropriate combination of education and experience and 4 years' career counseling/advising in higher education or 4 years' of industry experience; or other relevant experience required.  

Minimum Competencies: (Skills, knowledge, and abilities.)

• A genuine passion for contributing to the transformation of a premier global business school operating in a rapidly changing environment.
• An approach to team leadership that brings out the best in team members yielding operational excellence, pride, ownership and a deep commitment to the student experience.
• Significant familiarity with MBA curriculum and student experience.
• Prior experience facilitating and advising individuals and groups.
• Experience working in a university setting.
• Strong listening, oral and written communication skills.
• Ability to work effectively individually and as part of a collaborative team.
• Ability to take initiative.
• Professional demeanor including tact and discretion,
• Customer support-oriented approach to the job.
• Proficient with MS Office (Word, Excel, Access, PowerPoint).
• Ability to work with students from a holistic experience with regards to their student experience.
• Strong project management skills.
• Ability to command respect of highly intelligent, energetic student constitutents, faculty and staff.

Preferred Qualifications:

• MBA or Master’s Degree in counseling, management, or another related field and at least two years of experience advising MBA students.
• Understanding of academic culture and higher education program management.

Preferred Competencies: (Skills, knowledge, and abilities)

• PeopleSoft Campus Solutions (SES) or similar

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arra

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About Northwestern University

Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.

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