Coordinate all administrative operations and supervision of the Ithaca College Circle Apartments and community building, including: selecting, training, supervising, and evaluating undergraduate Residential Life staff and a full time Area Office Operations Assistant. Serve as facility manager for community building, including: conducting building checks, following up on maintenance issues, and facilitate equipment and room usage. Participate in departmental committees and manage operational functions within the Circle Apartments area. Provide services directly to students, such as personal and disciplinary counseling and social/educational events/activities. Develop and maintain liaison relationships with other Educational Affairs offices and participate in the overall planning and management of the residence hall system.
Supervise, train and evaluate the performance of apartment assistants, student operations assistants, and the area office operations assistant. Evaluate the performance of various other Residential Life staff members including colleagues, supervisor, and committee members, on a regular basis and during the annual departmental evaluation process.
Work to implement the goals and priorities as outlined in the departmental strategic plan including student learning and development as well as operations components, in assigned campus apartments. May elect to serve on departmental committees.
Recruit, select, and train apartment assistants; provide leadership to staff in setting goals for the year. Monitor work performance for accuracy and completeness in accordance with department and College goals and objectives; ensure staff compliance with established residential life policies and procedures. Participate in recruitment, selection, and training for all resident assistants.
Serve as primary counseling resource for staff and students in support of apartment/roommate conflicts, personal crises, diversity issues, and other concerns. Work in collaboration with the Case Manager to support and follow up with students of concern. Develop a familiarity with campus and community resources to ensure timely, efficient referrals when appropriate.
Establish and maintain communication with students living in the apartments through individual contact, meetings, and discussions. Serve as a mediator/facilitator when necessary, to provide resolutions for interpersonal conflicts between students.
Serve as a judicial hearing officer for students referred for violations of the Student Code of Conduct and other behavioral concerns. Administer appropriate judicial sanctions and/or personal counseling to effectively resolve disciplinary problems, in consultation with the Assistant Director for Staff & Programs and Assistant Director of Judicial Affairs.
Coordinate apartment turnover, inspections, billing, and appeal process over summer and winter break periods. Coordinate renovations work with outside contractors and review work to ensure proper completion of projects. Serve as a facility manager for apartments, including: conducting room checks, and reporting and following up on cleaning, maintenance, and facilities requests.
Work with the Assistant Director for Housing Services and Communications to manage and coordinate room assignments and changes in the apartments, and communicate/resolve problems in accordance with established procedures.
Respond to all inquiries, problems, and complaints from students, staff, and parents related to the apartments. Proactively and reactively respond to unnecessary/unreasonable apartment damages and vandalism.
Assist the Assistant Director for Staff & Programs and Assistant Director for Operations in planning for summer renovations, making recommendations for the purchase of furnishings and equipment, recommending improvements to housekeeping services, and preventative maintenance and safety measures.
Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
Maintain effective working relationships with the Offices of Facilities, Office of Public Safety and Emergency Management, Counseling Center, and other educational affairs and College offices.
Work with apartment/resident assistants, the Office of Public Safety and Emergency Management, Counseling Center, and management team to respond to crisis situations, in accordance with departmental and institutional emergency procedures. Assume "on-call" responsibility for all area residence halls and apartments on a scheduled basis.
Provide leadership for the execution and administration of the departmental assessment plan, including: student focus groups, staff focus groups, and internal and national benchmark surveys (i.e. EBU & Quality of Life Survey).
Work with apartment assistants to assess student needs and interests; anticipate and promote educational, cultural, social, recreational, and service events supporting the residence community.
Oversee the day-to-day use of area OrgSync portal. Update student roster, maintain resources for students and staff, manage groups, and supervise apartment assistants' events, forms, and attendance tracking within the portal. Develop timely and appropriate communication strategies to students living with the area.
Manage the community building area office budgets and operations. Develop and monitor office policies and procedures and ensure completion of all administrative and operational functions, such as key distribution and collection, damage assessment, reporting and billing, and maintenance requests.
Assist the Assistant Director of Operations with the coordination of commencement and/or senior week housing.
Bachelor's degree and previous graduate or professional student affairs experience; Strong interpersonal and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment, administratively detailed, demonstrated leadership and supervisory abilities are required. The incumbent will also be required to live in the residence hall 12 months per year. A master's degree in higher education administration, college student personnel or counseling and/or previous graduate or professional work experience in residence life preferred.
At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. Our strategic plan, IC 20/20, positions us to offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.
We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.
We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.
Nestled in the heart of New York State's scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city ce...nter. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.
To learn more about Ithaca College, visit us at ithaca.edu.