Embodying the belief that community colleges serve the greater good, and that all students can succeed the Student Success Advisor will provide supports and a connection to resources in order to encourage student persistence and degree completion. This position will help students overcome a multitude of hurdles that have occurred to block their ability to pursue their educational goals. This is accomplished by embracing a philosophy that all students belong at Delta College, while applying an equity-based mindset, recognizing that each student requires different services to accomplish goals. The Student Success Advisor role will be responsible for meeting student retention objectives for Delta College and the Academic Advising and Career Development. He or she will serve enrolled and potential students as an academic mentor, coach, and advisor, who is focused on success. The Student Success Advisor will utilize their knowledge and experience working with programs focused on developing grit, growth mindset, mental resilience or other persistence-based interventions, to help guide students toward the goal of degree completion. The Advisor will provide high touch support and serve as the student's main contact and resource regarding their program of study including registration and course selection. The Student Success Advisor will maintain a continuous focus on the student experience and student success from initial enrollment through graduation. The Student Success Advisor works with assigned students, helping them overcome obstacles to learning and understand program expectations. The Student Success Advisor assists in connecting students to professional staff, faculty, or other resources to ensure every student is receiving the support required for success. The Student Success Advisor will exhibit superior customer service skills and professionalism in their daily interaction and communication with students and colleagues.
Embed the College's mission and values throughout all responsibilities and work; and focus on student success as the guiding principle to informed decision-making.
Comprehend and maintain current information concerning all programs and student services (Financial Aid, Satisfactory Academic Progress, Guided Pathways, CRM Advise, etc.)
Understand, develop, and provide an environment that supports diversity, equity, and inclusion, and incorporates cultural competency in the workplace.
Contribute to positive teamwork environment.
Determine student needs, identify types of academic problems/difficulties individual students are experiencing, and refer them to appropriate services. By identifying common hurdles which impede student completion, the Completion Coach will be able to help students navigate support services, which may be through internal or external sources. Working with college stakeholders, the goal is to develop creative solutions, then coordinate follow-up and document outcomes.
Assist with current student retention by taking an active role in the Early Alert process, which reports students who are experiencing difficulties in divisional coursework.
Work to develop a responsible, yet accelerated pathway to degree completion by utilizing college services and advocating for students taking advantage of innovative approaches to completion the college has adopted.
Assess and discuss with students the impacts and alternative possibilities regarding withdrawal and reenrollment.
Provide Appreciative Advising and success coaching for a caseload of new and continuing students. Create and Monitor academic success plans.
Utilizes Student Self-Service, CRM Advise and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students.
Promote student self-service tools during advising sessions and new student orientation.
Engage students through a variety communication channels. This may include virtual advising, phone campaigns and proactive outreach to students in order to deliver first contact resolution.
Use a strategic engagement plan that cultivates strong relationships with students to build trust and act as their success coach throughout their program of study.
Guide students to develop accountability for their decisions and an understanding of how those decisions impact their success and career goals.
Assist students in their exploration of occupational goals, program choice, course scheduling and the registration process.
Monitor the academic progress of students, and collaborate with students to develop a personalized action plan tailored to meet students' academic and professional goals.
Help students identify and eliminate barriers to academic success.
Help students navigate college services, make internal and external referrals as necessary, coordinate follow-up and document outcomes.
Assist students in career planning within the boundaries of his or her expertise, and direct students to planning resources in other areas as appropriate.
Deliver presentations relevant to advising and success coaching services and resources.
Assist in the career development of students.
PROFESSIONALOVERSIGHT and MAINTENANCE
Maintain accurate, comprehensive records related to student information, including individual and group session notes and student's intervention plans.
Participate in the process of regularly assessing and evaluating departmental practices and policies relative to student persistence and success.
Participate in professional development activities.
Maintain internal CRM communications.
Maintain high-levels of student satisfaction as measured by student retention, student satisfaction surveys, student graduation rates and graduation surveys.
Maintain open and positive lines of communication with all members of the Delta College community. Maintain confidentiality. Attend and actively participate in Counseling/Advising & Career Services meetings and activities.
Other duties as assigned.
SKILLS & KNOWLEDGEREQUIRED
Proficiency in the use of technology in advisement services.
Solution orientated; with strong problem solving and time management skills.
Demonstrate a strong attention to detail and flexibility in adapting to change.
Customer Focus: dedicated to student development and success, establishes and maintains effective relationships with students and earns their trust and respect, exceptional counseling, coaching and mentoring skills.
Ability to work with cross-departmental functions in a collaborative manner to resolve student challenges.
Self-motivated, organized, innovative, solution seeking. Outstanding interpersonal, oral, and written communication skills; exceptional organization and time management skills.
Skilled at connecting and building rapport with students from diverse backgrounds.
Ability to work independently and in a team environment.
Ability to follow directions, complete tasks accurately, and accept supervisory input.
Assess and advise transfer students. Understand transfer agreement and benefits for Delta students. Refer students as needed to appropriate department and/or transfer center regarding professional programs or unique transfer situations.
Ability to function and contribute as a member of a collaborative team focused on student service and student success.
Bachelor's degree or equivalent knowledge and skills.
1 – 3 years of position related experience.
Additional Experiences Considered:
Master's degree or equivalent knowledge and skills.
3+ years of position related experience.
Special Instructions to Applicants:
Complete an on-line application and attach a cover letter with position title, resume and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.
Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.
Full time, Starting Salary $46,675 – $51,805: Commensurate with Qualifications and Experience
Successful candidates must demonstrate experience, skills, and commitment to fostering an environment of diversity in student, faculty and staff.Delta College, established in 1961, offers 150 transfer and career certificate and associate degree programs, and enrolls nearly 11,000 students each semester at its main campus and three learning centers.Delta College enjoys a reputation as one of the nation’s leading community colleges. Contributing factors to this achievement are its enduring commitment to excellence, passion for innovation and focus on people. Those values can be seen in its AQIP Higher Learning Commission accreditation, charter membership in the National League for Innovation, Achieving the Dream participation, environmental stewardship and unique shared governance system.The College’s service area is comprised of Bay, Midland and Saginaw counties, each with its own appealing personality and features, located adjacent to Lake Huron in mid-Michigan. Delta College - one of America's leading community colleges!